Hello everyone
Hope you are doing well!
My name is Pushp Kumar and I am a Staffing Specialist at Tekshapers Inc. I am reaching out to you on an exciting job opportunity with one of our clients. If you have a Suitable candidate for this role please let me know. So I can proceed the next steps.
Job Title: Java Developer
Location: New York City (Onsite)
Duration: Long Term
Job Description:
• L1 Support (70%)
• L1 floor support to onsite client team on publishing platform & other Research applications
• Act as a point of contact for the L1 support team offshore
• Understand the changing requirements and provide suggestions for process improvements.
• Provide inputs on the overall management and direction of the team and service line.
• Communicate and coordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects
• Data Team Support (30%)
• Act as a point of contact for the Data team offshore
• Handle escalations; collect feedback on the performance of the team.
• Provide inputs on the overall management and direction of the team and service line.
• In this role, you would be a manager for the L1 Support team in the Capital Markets domain.
• This team acts as a help desk to support internal client tools.
• You will be responsible for end- to-end management of the team, its deliverables, handle escalations and manage stakeholders in the client’s organization. You will also need to interact with the other teams and stakeholders to tackle business problems.
• Participate, gather and report status of ongoing projects.
Responsibilities:
• Project Management, Stakeholder relations, Day-to-Day delivery
• Interact with clients to understand requirements.
• Provide assistance and troubleshoot issues faced by end users in using in house tools. Handle escalations.
• Be a SPOC for onsite client managers.
• Communicate and coordinate with different teams and act as point of contact for end users, client managers and various client teams for various Product support projects
• Be able to work in a high-pressure environment.
Minimum qualifications:
• Graduate with 9 years of relevant experience
• Knowledge/exp. of Capital Markets is an added advantage for this position.
• Experience on being Onsite Project Manager/SPOCs for Project(s).
Preferred qualifications:
• B. Tech / M. Tech / MBA etc.
• Agile certified preferred.
• Good communication skills & highly proactive in approach.
• Ability to manage & prioritize deliverables.
• Ability to be learn and apply new processes and tools
• Strong Excel & VBA skills are preferable.
• Process orientated awareness of Lean Six Sigma.
Thanks & Regards
Pushp Kumar
Sr. Executive- Talent Acquisition
D: 248-565-4747 Ext. 179
C: 248-845-4828
F: 248.254.7211|E: Pu...@tekshapers.com|www.tekshapers.com
Tekshapers Inc.|1441 E. Maple Rd, Suite # 301, Troy, MI 48083 USA
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