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Ashlie Hagenson

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Jul 16, 2024, 3:44:39 PM7/16/24

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In our ongoing commitment to diversify SalesIQ for a wide range of users, we are happy to share an update that enhances the SalesIQ experience for our Hebrew-language users. The Hebrew Right-to-Left (RTL) support has arrived on SalesIQ and this update seamlessly accommodates the RTL format, providing a more natural and accessible interface for our Hebrew users.

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We are happy to reveal the official launch of the SalesIQ Desktop apps to the App Store on Mac as well as the Microsoft store on Windows! Yes, these apps are now available for you to download right from the stores on Mac and Windows, delivering the SalesIQ experience right to your desktop.

We've got a significant update to SalesIQ's cookie management that gives your website visitors absolute control over their data privacy. With our latest update of the SalesIQ cookie banner, your website visitors can now easily manage their cookie preferences, ensuring a more transparent and personalized experience on your website.

We are happy to present the LINE integration with SalesIQ, our newest addition to the IM channels family on SalesIQ. This channel will allow you to conveniently connect and interact with your users who are on LINE, all from within your favorite SalesIQ dashboard.

So, when a user pings you on LINE, you will get an incoming chat in SalesIQ. You can pick up the chat, start engaging with the LINE users, and use SalesIQ's canned replies, widgets, and more to deliver your best assistance.

The Writing assistant, powered by OpenAI, can enhance the quality of responses by operators. The Writing Assistant can quickly proofread for spelling and grammar, change tone, etc., making it a valuable tool for enhancing communication and saving operators time.

Your business can now go chat-free by adopting call-only communication. The exclusive voice-based interaction method enables visitors and operators to communicate with just audio calls for all engagement and support purposes, perfectly suited for call centers, emergency services, healthcare, etc. The calls can also be recorded and revisited for training and quality purposes. Learn more about the call-only system.

Incoming audio calls in Zoho SalesIQ can now be queued like incoming chats. When all operators are engaged, incoming calls will be added to the queue and can be picked up or assigned once the ongoing call has ended. Learn more about call queuing.

We are excited to introduce the latest version of our resources module, Resources 2.0, a complete redesign to provide a comprehensive solution to enrich your customer support capabilities. This release includes several new features and improvements that make the support experience for both visitors and operators smoother and more streamlined than ever before.

Our newest integration is here, and it's a welcome addition to our ever-growing suite of Zoho apps integration: Zoho Bookings. This integration will help visitors schedule appointments quickly and efficiently while conversing with your chatbot or operator inside the SalesIQ chat window.

Respond to your visitor's questions with the help of auto-generated responses. The suggestions are generated based on the resources present in your portal. Smart suggestions can save up your operators time and make your support more efficient.

We are delighted to announce that our Telegram integration just got better. Link your Telegram account with SalesIQ in just two steps. All you have to do is enter the Telegram bot's API token in SalesIQ to link it. No other steps are required.

Manage your Instagram DMs directly from SalesIQ. Connect with your Instagram audience and converse with them from SalesIQ. The Instagram channel can help you reduce the friction of sharing your account credentials and logging into your Instagram account for all your operators.

SalesIQ Apple TV app just got better with an all-new project dashboard that shows your portal metrics in real-team using a rich graphical representation. To know more about the update, check out our blog.

You can now add Mobilisten to your Flutter app and provide the best support to your app users. With Mobilisten installed in your application, users can get in touch with your operators right from the app in real-time.

View and manage all the audio calls of your portal in the new Calls module in the SalesIQ dock. The log of calls that the operators have with the visitors will be listed here, and it is categorized into:

Get noticed and communicate where it's most convenient for customers. Integrate your Whatsapp account with the SalesIQ brand and extend your support via Whatsapp messenger to your customers. Your customers will be able to reach your support representatives for help from their Whatsapp messenger, while the representatives will continue to use the SalesIQ to respond.

Grow your audience base by promoting your business and conversing with your visitors via Telegram bot. Engage and converse with Telegram users and allow them to contact your operators instantly. The Telegram channel add-on can helps ease the process of navigating to your website to initiate conversations. The bot feature in Telegram acts as a communication bridge that allows operators to communicate with your visitors.

Now you can converse with your Facebook audience directly using Zoho SalesIQ. SalesIQ's Facebook channel allows the followers of your Facebook page to initiate conversations with your operators using the inbuilt Facebook messenger. SalesIQ Facebook channel enables you to connect, store, and manage the leads and contacts right inside your SalesIQ portal.

We are so excited to introduce the all-new Zoho SalesIQ 2.0 with a completely revamped user interface and a ton of new features to level up your support and engagement. Some of the most notable features that we have added to SalesIQ 2.0 are:

Seamlessly integrate Mobilisten with your Cordova or Ionic application to instantly connect with your app users via live chat to support, promote, and do much more. With Mobilisten enabled in your mobile application, users can initiate a live chat with your operators with just a simple touch.

Mobilisten just leveled up by getting a massive makeover that enhances in-app support up to ten times better. This precisely developed and rewritten version provides the best-in-class in-app support and enhanced performance to provide your mobile app users' finest support experience.

With Mobilisten, you can now place your support elements wherever you want inside your application making it easy for your customers and users to reach out for support when needed. With a rich set of APIs, you can tailor all the SDK elements to suit your application perfectly, making it better and interactive.

Our newly renovated iOS app lets you utilize the full potential of SalesIQ from the palm of your hand. Experience aesthetically pleasing modern design with fluid user experience, a real delight to use. Enhanced Navigation that lets you access all the essential elements with just a swipe or two.

Visitor data in Map view:
You can visualize the flow and concentration of real-time visitor traffic on your website/mobile with the live map, tracking each visitor's geographical location. The trend graph indicates the number of overall visitors and returning visitor's respectively, updated at a specified interval.

You can now organize your canned responses by creating canned response categories. This helps the operator access the canned responses quickly without searching the entire canned response category list, just for one canned response.

SalesIQ has introduced 'Mobilisten' (Mobile SDK) for your React Native mobile application. This can be your in-app messaging tool that can be embedded with your existing application. With this, your app users can reach out to you at the click of a button.

Connect with your customers by providing on-demand customer support through remote assistance in the live chat window. The remote assistance feature is now available in SalesIQ by integrating with Zoho Assist. The main objective behind the integration is to help the administrator decide the operators who can avail the remote assistance option in their chat window.

Measuring and understanding how engaged your website visitors are, is a key to increasing sales conversions. Let me take you through the two types of Intelligent Triggers that can be created in SalesIQ:

Map your Desk category to only one department. Choose the article categories inside Zoho Desk that you want to map to each department. Also, the articles synced from Zoho Desk will have a distinct tag which will reflect on the product screen.

Introducing the Articles REST APIs which would help you draft and publish the content that is required by your customers right on the chat window, which in turn ease the work of navigating from one screen to the other in search of help docs or articles. This also helps the operators, as the customers would approach them only if the article has not solved their problem.

Apps allow you to add your websites/mobile apps and help you track your visitors and perform live chat operation for each of your websites. Each app will have its own domain and be associated with its operators, administrators and website visitors. You can create departments, articles, routing rules, email schedules in accordance with your iOS/ Android app.

Webhooks provide a way to configure an event in one site to trigger an event in another site. Webhooks are HTTP callbacks which are triggered by specific events. Whenever a trigger event occurs in the source site, the webhook sees the event, collects the data, and sends it to the URL specified by you in the form of an HTTP request .