Download Imagicle Attendant Console
Leon Marcellus
A key integration forming part of the Imagicle offer for Webex Calling is the Imagicle Attendant Console, the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators, available for Webex Calling as of the end of 2021.
CUAC and Imagicle both are available.imagicle its not a replacement of CUAC. We can suggest as an alternative option based on the client requirement . Imagicle is a third party solution. There is also another product called commsouth. They are also doing good in these kind of requirment.
If a customer doest use billing applications and if they need an attendant console, we always go with CUAC. But if they use a billing and call recording of Imagicle, we have suggested to go with Imagicle
The best and most complete operator console solution.
Imagicle Attendant Console is the operator console software solution that integrates perfectly with Imagicle Queue Manager Enterprise (ACD Solution) to simplify and improve the job of your company telephone operators.
Imagicle Queue Manager is the solution that lets you manage auto-attendant menu with advanced queuing, sending calls to different operators based on their status, letting you analyze queues in detail thanks to advanced statistics. Works with or without Imagicle Attendant Console (client PC) for help desk and operator desk services.
The attendant console might appear very unresponsive if the settings directory is stored on a network drive like with roaming profiles, this would be particularly noticeable when the network is heavily used, the user(s) are connected over a VPN, there is high latency etc.
Calls placed or received by Attendant Console are affected by the numbering plan parameters. Those are configured in the UC Suite server and could transform the calls calling or called number.
The following parameters affect the console client behavior:
The Imagicle Attendant Console offers efficient management of calls, queues, and auto attendants, even in hybrid calling environments. With Advanced Queueing and Auto Attendant services, it seamlessly integrates with Webex Calling, providing a comprehensive customer service solution working with the Webex App.
Imagicle Call Analytics enhances call performance monitoring with 50+ ready-to-use reports with multi-level aggregation and filters, giving insights on telephone traffic, costs, and customer service across hunt groups, call queues, and auto attendants.
The licensed Imagicle Blues Attendant is an advanced call attendant solution designed to help businesses manage their incoming calls and improve their customer service. The software is designed to handle high call volumes and provide callers with a personalized experience, routing them to the right department or agent quickly and efficiently.
The licensed Imagicle Blues Attendant is just one of many call attendant solutions available on the market. Here is a comparison of Imagicle Blues Attendant with some other popular call attendant solutions:
Cisco Unified Attendant Console is a call attendant solution designed for businesses using Cisco Unified Communications Manager. While both solutions offer similar features like call routing and queue management, Imagicle Blues Attendant is more flexible and can integrate with a wider range of communications platforms.
Avaya IP Office is a call attendant solution designed for small to medium-sized businesses. While both solutions offer similar features like call routing and reporting, Imagicle Blues Attendant is more scalable and can handle higher call volumes.
Mitel MiCollab is a unified communications solution that includes call attendant features. While both solutions offer similar features like call routing and voicemail-to-email, Imagicle Blues Attendant is more focused on call handling and offers more advanced call queue management features.
In conclusion, Imagicle Blues Attendant is an advanced call attendant solution that can help businesses improve their call handling, customer service, and efficiency. With features like automated call routing, voicemail-to-email, and call analytics, Imagicle Blues Attendant provides businesses with the tools they need to succeed in a competitive marketplace. By implementing Imagicle Blues Attendant, businesses can streamline their communication management, reduce wait times for customers, and improve their bottom line.
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