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Kylee Evancho

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Aug 2, 2024, 1:45:38 AM8/2/24

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Hopefully those of you out there can help find a solution to this. I have two Roku stick, one of which functions without issue (Streaming Stick 4k), but unfortunately I'm having problems with the Roku Express.

My Roku Express connects to Netflix without issue, however, it will connect to any other streaming service reliably. I ended up performing a reset of the router and the Roku Express stick, after which it connected to Prime once but since its last use it is now failing to connect. Prime reports error code 0.28 and other services simply fail to initialise/connect.

I've attempted a factory reset of the Roku Express but this hasn't made any noticeable difference. I have various other devices connected to the router including the other Roku stick, PC, mobile phone etc.

We appreciate your report about this playback issue you're experiencing, and we'd like to know more about it. Could you tell us if you've been able to use this before without seeing these issues happening? How far is this device from your router? We would also suggest connecting your device to an alternative network, like a mobile hotspot, to see if that makes a difference.

The Roku box is in the room adjacent to the router. I tested the alternate wifi connection point available and this made no difference and I also tested using the suggested mobile phone hotspot but again, no difference.

If it's of any relevance, when the Roku box starts up it doesn't have the same advertisements/banners I see on the other box within the house prior to obtaining a connection to the network. I've also noticed that the only time the banners populate are on the three occasions I've successfully connected to services other than Netflix.

I have managed to perform firmware updates to both the Roku Express box and my router, however, this issue still persists. The only way I have found as a work around is to perform a Network Connection Reset whenever I wish to use one of the affected services.

@RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.

I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.

Both of my iPad2s (32gb WiFi) can now access NetFlix with no problem. However, these are my daughters' iPads. MY iPad is a 1st gen 64gb 3G and yet I still cannot access NetFlix. I'm getting the "cannot connect to Netflix at this time..." error.

Not sure what this "known issue" with iPads would be with Netflix's iPad app. That would be like Microsoft claiming a problem with Word for the Mac is an OS X or a particular Mac model problem they have nothing to do with whatsoever.

Just so you don't feel all alone on this, yes, I'm having exactly the same problem ... except that it's with my iPhone. I can connect through the TV and desktop ... but not using the Netflix application I just downloaded from the iTunes store. I launch the "app" using WIFI and get the "We are unable to connect you to Netflx. Please try again later" message. Worse ... the "app" is frozen ... so there's no maneuvering.

I am having the exact same issue on my iPad 2 (16gb wifi) and, just like you, the Netflix screen freezes with the error message up immediately upon opening the app. Also having no problems streaming from my iPhone, laptop, or PS3. Sorry I can't help but I'm glad I'm not alone!

So I called NetFlix tech support for the 4th time last night. This time, they didn't even pretend to have a clue what the problem was. They had me reinstall the app, they changed my password, blah blah blah. Finally they told me "it's obviously an Apple DNS issue you should make an appointment at the Genius Bar". HUH????You. Have. Got. To. Be. Kidding. Me. I can get to EVERY website and access my corporate Exchange email. This is NOT an DNS issue and Apple is not my ISP. So with that, I've canceled my NetFlix account.

I can't get access to netflix via iPad. I can via wii and computer. Netflix has sent me to apple but I don't want to pay 39.99 for support. Hoping someone knows what to do so I can get access given my son is using the wii right now

Assuming that your iPad (regardless of whether it's an iPad or iPad2) can connect to netflix.com through the iPad's Safari browser, you're probably not going to get this resolved. The problem is at the Netflix end and the fact that they are redirecting users to Apple indicates that they don't have a solution and are grasping at straws. That said, I suppose it's possible that Apple made a change in iOS 4.3.3 that may have broken connectivity with Netflix's streaming servers but if that were the case, we would see a lot more users complaining about this.

Coming around full circle (at least in my case), for sh!tz and grinz, I reopened my Netflix account today. Now I'm getting it once again on my iPad and both iPad2s. Note that I had to delete the Netflix app and reinstall it on all 3 iPads, but I'd done this MANY times over the past several weeks.

i'm assuming it's something on the netflix servers and how they handle requests from the apps on Apple devices. As you say they've obviously changed something on their backend. too bad they wouldn't own up to it instead of trying to say "Apple DNS" obviously they don't understand basic networking ;-)

I am having the same problem, started july 8. did a netflix rest in the settings box on my ipad1, reinstalled my app, then called netflix support. they found out that my ip address had me in Colorado, rather than Virginia, and that was the problem. I use DSL for my internet connection. They suggest I call Apple support, but Apple would not help. I will try to release my ip address and see if that fixes it.

Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.

I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?

Error code NW-2-4 on Netflix is an internet connection error, so follow the usual steps for troubleshooting your network. Restart your equipment, turn off your VPN, and reset your connection if you still have trouble.

Nothing can be more frustrating than when you are trying to watch a movie on Netflix and you get disrupted by an error message. One such annoying error code is the Netflix Error NW-2-5. You can get this error code on a smart TV, game console, or Blu-ray player, but what actually causes it, and how can you fix it?

While the content of the error code differs based on the streaming device, the Netflix code NW-2-5 means that your device is not connected to the internet or something like a firewall, parental controls, or proxy is blocking your connection to Netflix. On some streaming devices, the error code might pop up as NW-3-6.

Likewise, where your internet comes from might also affect your experience on Netflix. If your internet service provider (ISP) is having some issues, or you have a faulty router or modem, you might also get an error message.

You can also see the NW-2-5 error code if your streaming device has problems that affect its performance or compatibility with Netflix, such as an outdated app or software, corrupted cache or data, or insufficient memory.

It might be that your Netflix app has crashed, and switching your streaming device off and on should get things going again. It might also help to disconnect your device from a power source before switching it on again.

Switch to a faster network or contact your internet service provider if your internet bandwidth is slower than it should be for streaming. Also, ensure that you are not out of data bandwidth or that your ISP is not throttling your network by running an internet speed test or using a VPN that supports Netflix streaming.

Alternatively, turn off your router, and wait a few seconds before turning and reconnecting it to your device. Then, bring your router closer to the streaming device if they are too far apart or there are obstructions.

For instance, you may need to check and verify your domain name service (DNS) settings and ensure they are set to default or automatic if you stream on game consoles like PlayStation and Xbox. Better still, you can consider switching to a public DNS server like Google DNS.

In most cases, you can fix most Netflix error codes by switching your device on and off or checking your network connection to see if your device is connected. You can also try restarting your home network.

I will begin with the fact that, yes I know there are already a million of these posts about the unable to load persistence data errors. However I have yet to see one with my error code and/or any scenarios that really match with my situation.

I play Battlefield 2042 both on PS5 and PC and get the same error all the time when I try to play with friends (all of whom are on Xbox platform). I recently had a buddy of mine who played on xbox get the game for PC and we have been playing together with zero issues. Only now did I realize that if I try to start a game with my friend from xbox my game is no longer able to connect to any game server because I just get the same error as the title says.