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Kylee Evancho
Hi - I am having serious issues downloading and streaming content on my Deco x60. In particular, streaming or downloading content on Netflix is a problem (on my ipad, iphone, and tvs). I frequently get an error. I have also tried changing my IPv4 DNS, turned off (and on) beamforming and fast roarming.
In addition to the netflix issues, other streaming services sometimes do not work. Finally, when I try to download large files for work, it only downloads 3-5MB of the total and then stops and says download failed.
On all of the devices, other services, such as google, youtube, etc. work and have no issues. And when I test the internet speed, it says I have no problems, with over 100 Mbps down and 40 mbps up. Thank you for your help.
I was testing it again, and it seems like it isnt as much of an issue when I am connected to the main deco, only to the mesh ones. Not sure if it matters, but I am using ethernet cables to backlink with the main deco. The problem is that I am mainly connected the mesh / endpoint decos, not the main one. Also, it appears that if I connect to the main deco (over wifi), download something on netflix, and then go to a different area and use the mesh, streaming sometimes works for a short period of time, then fails again.
So I bought a Philips smart TV with the Roku features. Things have been fine up until last week. My wife and I were watching a show on Netflix when it shut the app off and continued to do this. Now the issue has begun with YouTube.
Firstly, we sincerely apologize for any inconvenience this may have caused your streaming with Netflix, YouTube, and the Weather Network channels on your Roku streaming devices. No worries! We're here to provide troubleshooting steps to help you get back on streaming.
Furthermore, Check Network Speed: Ensure your Wi-Fi connection is stable and performing well because sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays.
I'm having the same issue with Netflix and the Weather network on the roku devices, tried updating and reloading the apps, made no difference. All other streaming devices work fine only roku not working properly. Having difficulty getting help from roku. Not sure what to do next.
It's troubling that we pay for the devices just to have issues not long after. I got my father a Roku TV and have a Roku device hooked up to this other TV and never once has had an issue at all. I don't get it.
I have done these steps as you've suggested and that's a no fix solution. Maybe Roku needs to do a proper investigation than sitting here giving little useless fix it "solutions". My network speed is fine as is everything else. Just doesn't like YouTube and Netflix as far as I know.
Thank you for reaching out to us regarding the issue you are experiencing with Netflix and YouTube while streaming. We appreciate the time you took to follow the troubleshooting steps suggested by @RokuCarly. However, we understand that the issue still persists, and we would like to assist you further. To better isolate the problem, could you please provide us with the following additional information?
The feedback from your customer service in India is: Root cause of the problem with both the channel will be the issue with their App server platform to our server platform which can be resolved by doing couple of trouble shooting step and if the issue persist they channel partner should be contacted for further assistance as we do not have any further access to their App.
When logged int Netflix:
[1] After selection loading never completes.
[2] During playing of a selection playing stops and attempts to load and never starts again.
[3] When trying to select, changing selection takes > 30s.
[4] Unable to change selections.
Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them.
Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.
May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?
Following up on this as well... let's see if I can be relatively organized and systematic in how I describe the issue and steps already taken (although assume anything basic like remove/reload app was tried ages ago).
My Netflix "jams up" for lack of a better term, like others in this thread. Mine manifests as such: starting most any program on Netflix will begin for a short period of time, within 30 seconds, the show will start lagging, the audio will drop out (captions will keep running for a bit), then it'll buffer and eventually overload and the app will reset, or it'll just overload and I'll manually have to press the home button a few times for it to "crash" the Netflix app. Immediately going back into Netflix and trying again, yields the same result. Waiting until later, usually yields the same result.
2) I have four active Roku devices two stream bars, one stick, and this TCL/Roku TV. The only device where this is an issue is the TCL/Roku TV. I have not contacted Netflix as this issue does not appear to be any other devices. Just one specific piece of hardware, this TCL/Roku TV.
A simple search of this thread, and then this forum, shows there's no lack of "Netflix and Roku" issues. Is Roku currently acknowledging the volume of recurring/similar issues? Is Roku currently working on fixing this issue?
Ipad on AP11 FW 1.4.1 is unable to stream video on netflix and IMDB
On the netflix APP, I get an error, Network Error, we could not play this video due to a network error. Pls try again later.
If I tunnel VPN thru the wifi connection, the same IPAD is able to successful stream video on netflix and IMDB.
All other android and windows PC is able to access netflix and IMDB normally.
I have already disabled the app control feature totally. But the traffic block still occurs. (Change to application activity summary)
@aberchin This is not expected behavior I have tested with an AP12 with an iPad running 13.3 and I tested Netflix and unlimited and limited bandwidth with 1MB and it still ran. Please reach out to support to assist in troubleshooting.
Are you wondering, "Why can't I play Netflix on my projector?" It can be frustrating when your projector doesn't cooperate with your streaming plans. In this article, we'll delve into common reasons why you might encounter this issue and provide practical troubleshooting tips and fixes to get your Netflix streaming on your projector back on track. Let's unravel the mysteries behind this problem and find solutions to enhance your viewing experience.
If you're currently facing the issue of "you can't play Netflix on your projector," there's no need to worry. We've got solutions to get you back to enjoying your favorite Netflix shows and movies on the big screen. In this section, we'll explore common problems and provide guidance on how to watch netflix on projector seamlessly.
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