Hey there, Olav! We know how crucial the mobile app is to our headset and we want to make sure you can get in. If you haven't tried already, please uninstall and reinstall the app on your phone. You can also try uninstalling, restarting your phone, then reinstalling, as well. Let us know if either of these helped. If not, we have a few more tricks up our sleeves!
Hello @MetaQuestSupport! This solution did not work for me, and only recently did I lose access. Additionally, I reset my facebook password after my login wasn't working (I couldn't get logged in on the web to post this message) and I still get this same error. Should I create a new help ticket, or is replying here okay?
Hey there, thanks for letting us know that the suggested solution did not work for you. We understand how inconveniencing this is to you so let's get this figured out and get you back to enjoying your VR experience. Yes creating a new ticket would be best. You can do so here.
Hi there @InvisibleThe2nd! That's an experience we don't like to hear about, and we'd love to help you get logged in again. We'd like to know, have you tried uninstalling and reinstalling the phone app? Also, are you able to log in successfully to your Facebook account?
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
I have been facing this issues from past 18 days nd all ea support say is they r investigating nd trying to fix the issue. Also i cant login in my other phone too via facebook too. Can u login in ur android phone via facebook? Also check my original thread nd press me too nd reply there too.
Retrieving a Facebook account is a relatively simple process that involves the use of a code that is sent to your email or phone number to help confirm that you own the account. However, there are cases of Facebook not sending the code due to several reasons. Here is a simple way to fix the issue of Facebook not sending code to email.
Resolving the Facebook code generator not sending SMS is quite an easy process. All you have to do is to turn on Facebook text in your Facebook settings. When that is done, the Facebook code generator not sending SMS will be resolved. Here is how to set up Facebook text:
Facebook typically sends a 6 digit code either to the phone number linked to your Facebook account or to a linked email address. If you are trying to reset a new password or trying to login with a new device and Facebook is not sending the 6 digit code that verifies that you own the account, here is what you should do to resolve Facebook 6 digit code not being received by you.
To set up security measures to make your account more secure, Facebook will suggest you turn on the two steps-authentication. It will request that you choose a method for receiving security codes in case you would like to log into your account with a different device or browser. However, if you add more than two phone numbers or emails, your account will be flagged as suspicious by Facebook, and as such your account can be locked temporarily.
If you notice you are not receiving a Facebook password reset code email in your mailbox, it means that the current email address you are expecting the mail to come through is not linked to your Facebook account. To resolve facebook not sending code to email, you will have to either receive the password reset code via the code generator as outlined above or you receive it via SMS. Here is how to resolve facebook not sending password reset code to email using SMS;
After signing up on Facebook, Facebook sends a code to either your email or phone number so as to verify your account. If you notice Facebook is not sending a confirmation code to your email, all you need to do to get the confirmation code is to
Facebook usually resets the password by sending either a reset password link to an email address or a reset password code to the phone number. You can fix Facebook by not sending SMS code to reset the password by getting the reset password link via mail. Here is how you can resolve Facebook not sending SMS code to reset password.
Facebook Messenger brings all your Facebook and Instagram chats into one place, connecting you with your friends and family worldwide. It's among the best communication apps, with a large population and features on iPhones and the top budget Android phones. But that doesn't mean it's without issues.
When Facebook Messenger throws a tantrum, jumping to a different platform might seem an option, but your friends might not be available there. Instead of abandoning the ship, use the steps and troubleshooting tricks outlined below to get Messenger back on track.
If you're logged in to one of the Facebook apps, such as Instagram, Messenger automatically detects it and lets you log in with a single tap. Other times, you must sign in with your Facebook account details. If you face login issues on Messenger, try the tricks below.
If you forget your Facebook account password, resetting it might be quicker than guessing multiple times. Tap the Forgot Password option at the bottom and use your email or phone number to complete the password reset process. After you add a solid password for your Facebook account, save it in a top password manager to avoid the same situation. You can now open Messenger and log in with your updated account details.
If the Messenger app on your iPhone or Android phone is outdated, it may cause issues with account authentication. Facebook regularly releases Messenger updates to add new features and fix bugs. Open the Google Play Store or App Store to update Messenger to the latest version.
Ensure your phone has an active internet connection. Resetting your phone's network settings usually fixes common network glitches. If the issue persists, turn on and then turn off Airplane mode. On Android, swipe down on the home screen to turn on Airplane mode. On iPhone, open the Control Center from the upper-right corner to access Airplane mode.
When you search for someone on Messenger, Facebook tries to find the person on your friends list, mutual friends list, and Instagram. Here are the possibilities if you can't find the person on Messenger:
Insufficient space on your phone may be the factor behind Messenger's crashing issue. Read our post on how to free up storage on your Android phone for an in-depth look at how to address this issue.
If you use iOS and your iPhone or iPad runs slowly, offload the apps you rarely use. After tapping the iPhone Storage icon, turn on the Offload Unused Apps option. This process only removes the app. Your data isn't deleted.
Battery optimization is also a common culprit of Messenger notifications not coming through. While the app doesn't allow battery optimization, some Android manufacturers bake aggressive battery-saving systems into their software. Read our dedicated guide on how to fix common notification problems on Android.
Did you or your little one accidentally delete a conversation on Messenger? You can't retrieve such messages. If you archived conversations, the messages disappear from the main screen. Here's how to unarchive them.
Facebook automatically deletes stories after 24 hours. If you don't see someone's recently uploaded story, the person may have hidden the story from you. If you mute stories from several people, unmute them using the steps below and check their stories on Messenger.
If you encounter issues with voice and video calls on Messenger, check your device permissions. The app requires access to the camera and microphone to make calls. Here's how to allow them on Android.
In addition to permissions, your friends must be online to receive your calls. A poor internet connection, outdated app, technical glitches, or server downtime could affect Messenger voice and video calls. Use the previous troubleshooting tips to fix such issues.
Facebook Messenger is an excellent service, but it isn't perfect. Sometimes, it can glitch or crash when you least expect it. The more features a service has, the more likely it is to run into errors. Regardless, Facebook Messenger remains the best app for chatting with your Facebook and Instagram friends.
Kayode Oluwatayo is an Evergreen Author at Android Police. He covers how-to guides and detailed explainers about Android, smartphones, apps, and various tech topics.
With almost half a decade of experience, his zeal to help people maximize their smart devices keeps him committed.
While he's always looking for new Android stuff to try, he also has a taste for smartphone photography. He wants to get a real camera as soon as he can.
Yasir is a passionate tech writer at Android Police. With a deep-rooted love for all things tech, his articles reflect a genuine enthusiasm for gadgets and the latest advancements in the Android world. Diving into Android, he enjoys sharing his insights and discoveries with readers, keeping them up-to-date on the newest trends and developments.
However, outside the tech realm, Yasir enjoys some well-deserved downtime. You can catch him indulging in laughter while watching Impractical Jokers or staying connected with friends through leisurely scrolling on Facebook.
Hi thanks for this, unfortunately this did not work. It's not the app because the same issue is happening on two separate devices (android and PC), so it must be some settings within Facebook that is blocking it!
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