Experience required for the Job: 0.6 - 3.1 years
Annual Salary of the Job: 1.0 - 4.0 Lacs Job Location: Bengaluru/Bangalore, Chennai, Hyderabad
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Dear Candidate, Walk-in for Technical Service Desk - L1 for HCL COMNET Chennai & Bangalore & Hyd Location on 1-June13 & 3-June13
Role: Technical IT Service Desk
Experience: 06 months - 3 years
Job Description:-
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice suppor t to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Technical Requirements
. International Technical Voice/ semivoice, semitechnical voice or semivoice Experience required
Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Walkin on
saturday-10am-2pm
Chennai:
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Chennai - 600 096
Contact person - Geetha
Bangalore
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No - 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore - 560 100
Contact person - Sanoj
Hyd
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Note :Service Desk HYD - candidates who are willing to work in chennai or bangalore can attend intvw at Hyd location.
Contact person - Aruvinan
Regards,
Geetha.J
Mobile :9176531731
Hr Team |
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