Qxpress Failed Delivery

[Rosalyn Pomposo]

Everyfailed delivery attempt not only affects your customer satisfaction levels but also aggravates your financial woes. The reason? It is the additional redelivery costs that you have to bear for every new delivery attempt you make.

Did you know that the average cost per failed delivery incurred to retail executives in the United States stood at about 17.2 U.S. dollars? So, it is evident that cutting down on failed deliveries is undeniably important for you to stay profitable and competitive.

This blog discusses the concept of a delivery attempt, why it fails, and tips to make it successful. It further explains how popular delivery trends can contribute to higher first-attempt successful deliveries.

Logistics experts consider successful deliveries on the first attempt as a metric to measure delivery efficiency. A higher number of successful first-time deliveries indicates an optimal delivery performance and vice-versa.

The First Attempt Delivery Rate is the total number of successful deliveries on the first attempt divided by the total number of deliveries multiplied by 100. You can calculate it in the form of a percentage using the following formula.

An incomplete or wrong address forms one of the most common reasons for a failed delivery. It can happen when your customer inputs an address with inaccuracies, like a wrong street number, missing apartment number, or incorrect postal codes. Another reason behind a failed delivery can be when you inadvertently omit or format shipping information when transmitting it to your carrier.

An unsuccessful delivery attempt can also occur when your customer is unavailable to receive their ordered package. It is especially applicable to orders with expensive items and often requires a signature from your customer as proof of delivery.

If your customer provides ambiguous or vague guidance in the form of incomprehensive delivery instructions, it can cause a missed delivery. For example, if they fail to specify clearly where to leave their package in their absence or how to access their property, an attempted delivery may fail.

Delivery agents may need to connect with customers to get additional information to reach their addresses. If your customer has shared a wrong, inactive, or unreachable phone number, communication barriers can arise between your delivery executive and the customer. As a result, it can lead to a failed delivery attempt.

Your customer may want your delivery agent to drop off their package at a specific place. However, if your delivery personnel fails to find a secure location at the specified place, they may decide to postpone the delivery. For instance, they may refrain from leaving a parcel in an unsecured location like a basement or porch, especially if it is without security cameras.

Even if your intended delivery destination is complete and correct but lies in a gated community with stringent security protocols, it may hamper deliveries. This is because security gates, access codes, or multiple checkpoints may slow down deliveries or even cause failed delivery attempt efforts, especially for same-day orders.

If you have a small business with limited delivery agents or fields, you may face problems handling bulk orders. It may be even more overwhelming if your business faces seasonal spikes in order volumes, leading to delivery delays or failures.

In case your shipment gets damaged or broken before reaching your intended recipient, your customer may not accept it. This will not only make your delivery attempt count as failed but also escalate the costs to redeliver the replacement.

International shipping may face an additional bottleneck of customs clearance to transport a parcel to the delivery location. If your customer fails to provide documents such as a government-issued photo ID or current utility bill for address proof, it may cause delivery delays and failures.

If the package is prepaid, the courier company may sometimes decide to leave the parcel with a local agent or drop it off at the nearest post office. However, in most cases, it may send an ordered parcel (to be paid through cash-on-delivery) back to the shipper.

Note: While this is the standard procedure to handle failed delivery attempts, it can vary from one company to another based on internal policies, contractual trade agreements, or local laws.

Enterprises or businesses may often sign a contract to procure regular supplies of certain materials. If you fail to comply with the terms to handle a failed delivery as outlined in the agreement, it may attract legal suits or penalties.

Handling bulk requests also leaves you with less time to focus on more critical aspects like improving product quality or turnaround time, hampering your business. A failed delivery can also leave your customers frustrated and lose trust in your brand. If multiple attempts to deliver orders fail, it can impact your brand reputation over time.

An incorrect shipping address is one of the most common reasons behind a failed delivery. Therefore, it is essential to implement an address verification tool in your website and app. You should also let your customers enable GPS to auto-detect and use their current location as their delivery address for improved accuracy.

Offering multiple delivery time windows provides your customers with the flexibility to pick a suitable time slot that aligns with their availability. When customers can plan for the delivery and be available to receive the order, it minimizes the chances of missed deliveries.

Handling fragile or high-value goods demands extra security to prevent any breakage or damage during their transportation or delivery. Therefore, focusing on robust and secured packaging while keeping it easy to handle is a must.

When your customer chooses the delivery option that aligns with their preference and urgency, it increases their chance of being present to receive their order. You should also offer various address categories like Home or Office and specify the daily delivery window for each. Based on the address type, you can determine the time when your customer is more likely to be present and schedule the delivery accordingly to reduce failed attempts.

Technology is transforming every industry today, and last-mile delivery logistics is no exception. Therefore, considering an advanced delivery management software solution is the need of the hour. This software provides multi-stop-route optimization to optimize your routes based on traffic, distance, priority orders, and preferred delivery time windows. This efficient routing will help deliver your orders timely and on the first attempt.

Contacting your customers to inform them about a failed attempt is the first and foremost step. Ensure that you explain the reason behind the unsuccessful delivery as transparently and precisely as you can. Besides, it is important to address their queries and provide them with all the requisite guidance or assistance in rescheduling their deliveries.

Delivery through drones does not have to face standard routing constraints like traffic congestion or inaccessible addresses. They rather provide a fast and direct route, minimizing the chances of missed deliveries due to road conditions or accessibility issues. Further, they are more agile and enable precise drop-offs of parcels in far-flung areas, enhancing overall delivery success rates.

A smart parcel locker is a storage solution with built-in smart technology that allows it to automate package delivery, notification, and distribution. Your delivery agents can leave the unattended order in it. Your intended recipient receives the notification that the package is ready for pickup, along with access instructions.

As a large amount of information needs to be transferred between you, your courier or shipping partner, and the customer, blockchain technology can come in handy to secure it. It enables the creation of distributed digital ledgers to store and verify delivery details securely, preventing any chances of unwarranted tampering with them.

While this number can vary from one company to another based on their policies or local laws, most businesses usually make up to three delivery attempts before determining the future course of action.

Every failed delivery attempt incurs extra costs associated with the redelivery and storage of products. Therefore, your aim must be minimizing your failed deliveries and maximizing your successful delivery attempt rate.

Neither door bell nor door knock was heard. Suddenly received SMS stating tried to deliver but failed. The attempted was done at 22:05hrs. Logically, who would standby at the door that timing just to wait for delivery? Pretty sure no delivery was done as stated. Emailed no reply. Hotline no one answer calls.

We strive to dispatch your order as soon as we can. Your order will be packed and dispatched to the delivery service provider within 1-2 working days (Mon-Fri, excluding public holidays). After which, the time taken for your order to reach you will be dependent on the shipping method chosen.

SINGAPORE CUSTOMERS

^ Important note: Customs/import taxes in the destination country will be borne by the customer. Customs policies vary from country to country and we have no control over these charges. Please contact your local customs office for further information before you order, so you are not surprised by charges you were not expecting.

INTERNATIONAL CUSTOMERS

^ Important note: Customs/import taxes in the destination country will be borne by the customer. Customs policies vary from country to country and we have no control over these charges. Please contact your local customs office for further information before you order, so you are not surprised by charges you were not expecting.

If orders are returned to us, we will contact you with regards to re-delivery and customers will bear the full re-shipping cost for us to resend the order to you.

Undeliverable international orders may be destroyed at the destination country after failed delivery attempts and if customers do not contact the delivery service provider to arrange for redelivery. In such cases, we will not be liable for any losses, as it is the buyers' responsibility to contact the courier company and ample notification lead time would have been given.

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