Play4 Online

[Grimarlon Varner]

PS4randomly loses Wifi connection and disconnects controller and no way to reconnect them again or having my PS4 controller to detect the console again, UNLESS I do a HARD RESET to the console (keeping the power button touched with finger for several seconds - doing a turn off / turn on cycle manually)

Some others suggest it is related to the antenna. But my console has never fallen, and if it was the antenna, I guess turn it off several wireless devices around, and approaching the Wireless controller to the console should allow the controller to detect the console. But it does not.

I'm having this annoyance constantly in the middle of an online game, and I need to restart the PS4 mannually every time in order to have WIFI and BT wireless connections restored. THERE IS NO WAY to connect them again, until I do this HARD RESET to the PS4 console.

When turned on, then everything connects again (wireless controller and WIFI). Then again, at a random time, disconnects from WIFI and Wireless controller (in the middle of a game, or movie, etc.). It just keeps doing it.

I have the same issue. I'm ready to smash my PS4 and use the Xbox 1 I have instead. When I called Sony about it they said I had to send my PS4 to them for $100, and the problem "might" be something they could fix. I could just go buy another PS4 for about $200 and actually have it work. I would really like to get this resolved. Ive only had my PS4 for about 2 years. It sholdn't be having this kind of problem.

Hello. I'm on this forum because mine and my brothers PS4's have this issue. We tried to play Overwatch last night and this afternoon but the remote keeps shutting off and we have to manually shut them down. We have 4 remotes and all have the same issue. It happened about 10 times before we decided to give it a break. This has been going on for at least 6 months. It started off every once in a while but now it's at least several times a day. I really don't want to buy a new PS4 but I might have to. I really hope someone finds a solution for this. Thanks in advance.

Same problem, but if I wait a minute I can get the controller to reconnect for a bit. Gonna try and go hard line I always think that's best anyway. To the user who was going to go to Xbox--don't do it bro, don't let the bastards win!

Well, just to confirm my personal workaround to solve this issue, and to help others in same situation. Thanks again Scott for the suggestions in your answer. I also contacted Sony chat support, and since it couldn't be fixed by troubleshooting software and since my console is 2 years old (out of warranty) sending it to Sony for repair will cost a fee of $99 plus taxes (shipping not included both ways), I ended up tried one more simple thing in order to save some bucks.

So the remaining thing was sending it back to Sony or simply buying a new console since looks it is hardware related (wireless module). I saw some videos in youtube explaining how to dump the firmware in the chip to fix corrupted firmware in the wireless program, but requires hardware tools, and electronic soldering. Again, not my field.

Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA. IT never disconnects my controllers, and the internet connection/ PSnetwork stays UP!

Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors. No controllers detected when this happens, no BT, no wifi, UNTIL I manually restart the console via front button)

As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed ( since this PS4 model uses just WIFI 2.4 GhZ, and using a direct ethernet cable is better ).

Bottom line: I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !. My controllers stays connected to the console for hours, even when REST MODE, I can wake up the console with no issues in connectivity / BT at all.

So, I'm just posting this self answer to be documented in this site, in order to suggest a simple idea for others in similar situation and with consoles out of warranty. Simple as just using the included ethernet port in the console worked for me.

Did you only connect your cable to the console, without doing anything else? For me it worked for a while, but then i shut it down, and when i press the ps button to start, the controller lights up but then before starting up it turns off. Then when it says press ps button to connect, i got the same issue, white flashing light...

Weird and $@$*!& because my PS4 pro has always been wires to my router. It is one I purchased as well. Pretty decent speeds. I run test daily, usually. Anyway, I have had this thing since RDR2 came out and this has only happened twice. I'm now worried this is going to become a reg thing lol. Even if I am in warranty I really do not want to send my machine through the %#*@ mail, there & back ! Ummm NO ?! It will probably come back worse. I am going to restart my modem as I have not in awhile and cross my fingers. This is really annoying though. I thought I disliked the button sync up on Xbox buuut it might be better for situations like this lol or not ..they both suck haha... Hope an update or something will fox issue.

before going forward, connection issues can be caused by distance and obstruction. make sure any paired devices are not blocked by things such as doors/walls of an entertainment unit, walls, or couches, or even the human body.

1) i always start with a factory reset, and firmware restore. download the PS4UPDAT file from the Playstation website, and reinstall it onto the device by following the steps supplied by sony's support page. The reason i start with this, is because it is the least invasive of the repairs, and fixes a various number of issues that are caused by data corruption.

3) replacing internal components. the Pickups for Bluetooth and Wifi are wired through the device, and mounted into the front of the housing. they can pinch from just moving the device. they can also build up static electricity from dirt and dust in your device, which could essentially damage them if the discharge is powerful enough.

4) Logic Control for the Wireless device: The wireless card is soldered into the motherboard, and replacing this requires a skillset in Surface mount Soldering. this could be failing, which can result in faulty connection.

5) Integrated motherboard failure: The problems could persist into the circuits in the board. this would require a board replacement, and that becomes more expensive than replacing the device itself, as the board is also paired to the Disc drive, which would also need to be transferred.

Excellent reply. Thanks. I will try to do one by one the options suggested, and I will come back with an update soon. Hope this solve this annoying issue since I am getting frustrated in the middle of online battles/games. Otherwise, as you pointed out in option 5, it will be better a new console.

I turned off my playstation Unplug the power cord for a little bit Made sure the cord and controller were plugged in then plugged it back in held the power button until a screen came up go all the way down and select rebuild Database and it worked for me Wi-Fi and my controller

I unfortunately have no internet service provider where I live but I am able to use hotspot via my phone. If my phone dies while I am using hotspot for my PS4, I will lose my Wi-Fi connection, and shortly later my controllers will unsync. I have to perform a hard reset to get my controllers working again. This problem only occurs when I have the 'connect to internet' option activated but no wifi access.

So put simply, if you have the 'connect to internet' option checked, make sure you have sufficient internet or it will annoy you greatly. I wouldn't spend money on a new controller or try to fix my antenna just yet. . . Pretty sure it's some sort of interference issue between Bluetooth and the PS4 attempting to connect to Wi-Fi.

If you have original PS4 then it only connect to the 2.4GHz or 5GHz band on your router. If you receive an error on your PS4 that the signal is too weak then just reset or reboot your router.I know this sound weird but trust me it helps maximum of times otherwise turn off other devices on the network. If your PS4 is far from the router then try to move your system as closer to the router as you can.

Some time it might be an issue with DNS server setting. Find the setting button on your PS4 menu.In that search for network and in that select set yp internet connection. After that select custom from there. Select the WiFi network from your router.

This issue doesn't have anything to do with the Wi-Fi connection it's self, and the original PS4 doesn't support 5GHz. It is either firmware, or crosstalk from the Wi-Fi antenna and Bluetooth antenna being the same frequency. I believe it to be a hardware failure as they both shut off at the same time, but the only thing that fixes the issue for anybody on this thread is using only Wi-Fi or only Bluetooth, but not both.

The controller disconnecting really confuses me however the PlayStation disconnecting from the Wi-Fi is normal. The way to fix it is by changing the Wi-Fi channel, I changed it by going to 192.168.1.1 and changing the channel but it depends on your Wi-Fi provider

Take it back if you can. It happened to me once a few years after getting it. Then it didn't happen again for a few years. The last few months it's been doing it quite often. A few days ago it happened 2 times in one day.

After having this issue only recently, and reading through these posts, the issue with controllers disconnecting when the system is using wifi, is directly related to the system using the same antenna. If you turn off wifi on the PS4 or connect it using an Ethernet cable, the problem goes away immediately. This has to either be a firmware issue or a problem on the board, as replacing the antenna did not change anything. Normally my system only runs with a wired connection, but I recently moved temporarily and my normal network connections will not be setup until my new house is built. I broke a controller in the process of trying to fix this. It was old, and I felt better for a few minutes, but Sony screwed up an update back in 2017 that still persists today, and seems to be a problem even with the new systems.

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