Has anyone tried using the DPB databse today?

[bx...@yahoo.com]

I just went on the site, and the database wouldn't load.  

My membership doesn't expire till November, so I was wondering if anyone else has had the same problem.

Thanks.

Brooke

[Patricia Light]

Hi Brooke,

I have had the same problem, it was alright 1st thing as i logged on the check a record. Lets hope its up and running soon

[bx...@yahoo.com]

Hi Patricia.

Thanks for answering.  I thought I was the only one!  

I just sent an email to them, so hopefully, they are aware of it now and will correct it ASAP.

Thanks again!

Best,

Brooke

[S. S.]

As of right now, I have the same problem with the database not loading. 

S.S.

[bx...@yahoo.com]

Thanks, S.S.

I actually just tried it now, and it's still not working.

Brooke

[bx...@yahoo.com]

Still not working, so I guess we will have to do without the database for at least the weekend.  

Hopefully, it will be corrected on Monday.

Brooke

[Richard R]

Same here. Let's hope it's fixed soon

[bx...@yahoo.com]

Of course, this has to happen on a Friday.  Frustrating!  

Hopefully, this gets fixed tomorrow.  

Brooke

[Patricia Light]

Has anyone had a reply from Debretts regarding the problem, i sent an e-mail this morning, and it bounced back saying 'recepients in box is full' ?

[bx...@yahoo.com]

Hi Patricia.

I sent an email the day it happened, and the only response I received  was the standard automated reply.  Nothing else.

I just checked, and they still haven't fixed the problem.

I'm in the US, so I can't call them, but perhaps one of our members in the UK can give them a call? 

 This isn't a small problem, and it's been ongoing for several days, with no end in sight.

Thanks.

Brooke

[Patricia Light]

Hi Brooke,

I just got a reply from Debretts and they are aware of the problem, their tech team are on it and hope to have it fixed today. Suggest you try later. It's 3pm here so i suggest you try tomorrow as i believe they finish at 5pm

[bx...@yahoo.com]

Hi Patricia.

Thanks so much for posting this. At least we know they're working on it.

Brooke

[bx...@yahoo.com]

Just tried the database again (8 AM in the US).  Still not working.

Brooke

[Patricia Light]

Still not working, so much for a quick fix

[marquess]

At times like this and most other times one so dearly misses the print edition. Many hours of casual happy browsing.

[Patricia Light]

Oh how true, print comes into its own. Thats why i keep written records as well cant rely on online 24/7

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[S. S.]

One good thing about online databases is that you can keep them updated. Drawback is if they are ever compromised or under maintenance, you can't access them. I always thought e-books are a middle road. Though of course even making an e-book costs money and is more feasible to simply run a database. Traditional print is even more expensive and can't be updated constantly. 

S.S.

[Patricia Light]

Lets all hope the site is up and running soon otherwise they will need to reimburse us for the missed days

To view this discussion visit https://groups.google.com/d/msgid/peerage-news/1ba3c40b-14d7-499e-a3cd-6a696b55947cn%40googlegroups.com.

[bx...@yahoo.com]

Oh for the days of the big print books!  

Websites are great, in that they can be updated more quickly,  but when they don't work, it's the height of frustration.

At this point, it's 5 days (Fri, Sat. Sun, Mon and Tues.) and counting.

Brooke

[https:/www.LeighRayment.com.au]

Demand a delayed membership renewal payment for the time it has been offline. It is unfair that technology today breaks down too often, yet with most things today, governments wanting electronic transactions in a big way.
If that fails in a delayed renewal, form a group so a bigger action will show Debretts that their prescribers demand compensation for their constant breakdowns.

[Patricia Light]

Still not working - no more word from Debretts as to what is going on

[bx...@yahoo.com]

Just tried it as well-- still nothing.  

And with no communication from DB to you, Patricia, who had actually received an email from them,  it's becoming a concern.

Can someone in the UK, maybe give them a call, and find out what's going on? 

Brooke

[Patricia Light]

Hi Brooke

Just received an update from Jenny, from the enquiries team, saying she has heard nothing from tech and is on the case, will let me know when it is fixed. I should still try as they don't always let us know. Thinking if heard nothing on Friday, will try calling, but quite honestly the team all work from home, and my luck (as has happened before) is you get somebody who knows nothing, as is unwilling or cannot contact Jenny, so this is tricky. I had 2 weeks off line because  my membership went down and i could not access the database, took 2 weeks to sort it out.

So its a waiting game

[Patricia Light]

Message i received from somebody called Allen reads" I am awaiting further information regarding your enquiry and will contact you as soon as i receive it." thats was in response to e-mail just now asking what is happening, seems he does not liase with Jenny (who is the one to talk too, its just a nightmare)

[bx...@yahoo.com]

Hi Patricia.

Thanks so much for trying to get this thing resolved.

One would hope fixing this would be their top priority, because without the database, why have a subscription?

Unfortunately, Covid was the worst thing that happened, in terms of customers and businesses.  It was understandable, that businesses would allow workers to work from home during the emergency.  Now, even though , thankfully, the emergency is passed, many workers haven't returned to the office, and what we get are messes like this.

Here's hoping it's resolved before Friday, but we shall see.

Thanks again, Patricia-- looks like you're the only one getting any sort of answers from them.

Best,

Brooke

[Patricia Light]

Hi

Just phoned Debretts and they replied "Jenny is dealing with this and will contact you".  So................................................................Uh no

[bx...@yahoo.com]

So in other words,  no one should be holding their breath for it to be fixed any time soon.

Brooke

[Patricia Light]

You are right, i am afraid i could not get any more, she (the person i spoke to) could not transfer me and would not give me Jenny's number. 

To view this discussion visit https://groups.google.com/d/msgid/peerage-news/4a92c6e2-0e9e-4da2-85c1-d35710220e6an%40googlegroups.com.

[bx...@yahoo.com]

Very disappointed in the way they have handled this whole situation. 

Brooke

[colinp]

A director of Debrett's - Rupert Wesson - is now involved so maybe we shall see some progress in resolving the issue.  He didn't seem to know anything about the problem but I don't think this side of their operation is what their business is now focussed on.

[bx...@yahoo.com]

Pretty bad if a director has to get involved, but at least, as you said colinp, maybe we will see some progress.

Tomorrow marks a week since this happened.

Brooke

[Patricia Light]

IT'S BACK - TRY IT.

[bx...@yahoo.com]

Yes!  It took a week, but FINALLY!

Brooke

[S. S.]

Finally it works. I hope they don't include the period the database was down for as part of the subscription! 

S.S.