CLEAR Program Manager, Naples, Florida

[Cynthia Myron]

Naples, Florida

CLEAR Program Manager

Open Until Filled

Contact Ka...@namicollier.org

Job Description

CLEAR Program Manager

The CLEAR Program Manager is responsible for the planning, organization and oversight of the   administrative functions and day to day operations of the CLEAR Training and Access Line contract   with the Department of Children and Families. The CLEAR Program Manager reports to the CEO.

 

Primary Duties and Responsibilities

 

The CLEAR Program Manager performs a wide range of duties including but not limited to:

 

·         Collaborate with NAMI Executive Director and CLEAR staff to ensure daily operation is efficient and in accordance with program mission and goals

·         Supervise Program Coordinator, CLEAR Line Coordinator, and CLEAR Line Operators

·         Serve as program advocate, consultant, and liaison with a wide variety of state stakeholders and agencies and facilitates communication between DCF (Dept. of Children & Family Services) and the CLEAR team and executes agreed upon program changes and enhancements

·         Oversee timely submission of data to DCF and back up to Contract/ Grants administrator for invoicing to DCF

·         Ensure confidentiality and appropriate storage of any documents related to program.

·         Ensures collaboration and regular communication within the framework of the program. This task includes but is not limited to facilitating meetings with Coordinators and other onsite staff, as well as conference calls with Operators (and Access Line Coordinator).

·         Ensure and sign off on all time sheets to make sure monitoring of program is efficient and accurate

·         Maintain program documents, forms, etc.

·         Manage budget and track spending so that it remains within budget

·         Process travel and expense reimbursements by team in collaboration with standards as set by DCF

·         Ensure details of all training events are fully coordinated

·         Ensure fidelity to deliverables and standards set by DCF. (This necessitates regular review of the contract).

 

 

Qualifications

Education and Experience

 

·          Bachelor’s degree in a mental health field

·         Certification in Peer Support as “consumer” or “family member” preferred

·         Minimum three years in mental health field

·         Minimum one year working as certified “peer “ with others

Knowledge, skills and abilities

·         Knowledge of and commitment to principles of recovery and self determination

·         Ability to understand and meet minimum requirements of state contract

·         Ability to oversee others, and manage a team

·         Knowledge of Word, Excel, data entry

·         Ability to effectively communicate with stakeholders and represent NAMI of Collier County as well as philosophy of State Contract

·         Ability to do same as above with team members and NAMI Board members

·         Mediate and resolve grievances by team members, or participants

·         Develop and maintain policies and procedures as program changes rolls out 

Personal characteristics

The CLEAR Program Manager should demonstrate competency in the following:

·         Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization

·         Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

·         Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

·         Flexibility: Ability to go with the flow a must for this position.

·         Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.

·         Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.

·         Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

·         Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

·         Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.

·         Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

·         Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.