I recently had to replace the HDD of my Alienware Aurora R10 Ryzen Edition. I was prompted to do a Windows update and upon rebooting the computer failed to load windows. When running the diagnostics the Hard Drive failed short test message appeared and when scanning the QR code provided was recommended the Hard Drive be replaced as it was operating outside normal parameters.
Upon receiving the new HDD I've made sure that the drive was initialized and set up but after putting into the computer and using a USB drive with Windows to reinstall on the new HDD the windows installer is not detecting the Hard Drive for installation. When checking the BIOS and Running Diagnostics the drive does show up and passes all tests. After selecting to initialize the drive using the F12 key to boot options/diagnostics it also now will just stay on the Alienware screen and not load beyond that or let me pull BIOS or Diagnostics unless I disconnect the new HDD. Dell Support says this is a software issue but I am unsure of their assessment. I need help getting this drive to be recognized by the windows installer so I can reinstall windows on my new drive.
Re: Upon receiving the new HDD I've made sure that the drive was initialized and set up but after putting into the computer and using a USB drive with Windows to reinstall on the new HDD the windows installer is not detecting the Hard Drive for installation
can you put this new hdd in another desktop and then use the USB (prepared using Microsoft media media tool) to boot the pc then look for the hdd? most of the time a new hdd should come up as present in unallocated status (meaning not initialized, or no partition present). I usually then create partition in Windows 10 installation environment.
I'm using the two options that present for a second upon the boot up. F2 for BIOS or F12 for Boot Options. I also do not have another desktop to put the drive into. When connecting the drive using a SATA to USB to a laptop, the laptop does detect the drive without issue.
So that basically initializes the installer for windows which the computer auto goes to if plugged in. However even though the HDD is showing on the BIOS and in the physical disk management, the windows installer is not showing the HDD. I'm selecting the custom install on the windows installer since this is a fresh hard drive and not previous files to pull from and says that I may need drivers for the HDD to be recognized by the windows installer.
If I select the device config option I'm given options for controller management, array management and Physical disk management. If I pull the BIOS it is showing the HDD connected to the port it's plugged into on the mother board.
Checking the physical disk properties it is showing the correct info for the HDD, if I go to operations and initialize the drive that is where it was getting stuck on the alienware screen unless I had the USB drive connected with the windows installer. In the installer this is where it still doesn't seem to show the HDD. I'm not sure if there are missing drivers that is making it to where the HDD doesn't show up on the windows installer.
you should first delete all existing partitions by choosing each one and clicking delete. after all is deleted (when there should be only one unallocated partition remaining), click new to create new partition, then click format the main partition (not the system reserved one).
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