Verizon. Good God.
gatt
So Verizon called when my credit card expired and asked for the new
information. I gave it to them over the phone and about a month later they
emailed asking me to call them for the same information.
I responded that I had already given them my credit information and did not
want to deal with them again. Okay, the responded. Just e-mail them the
information. Credit card #, account number, expiration date.
This is EXACTLY the kind of crap that went on at Europa and then
Teleport/Onemain.
I e-mailed them telling them, no, I would not and that they had already
received instructions to transfer the billing to our phone service and leave
me alone.
The message bounced; an address called bil...@ems00375.egain.net failed.
I wrote them asking them who the hell egain was and just exactly how many
people they planned on giving my credit card information without telling me,
and because of the bounce I forwarded to postmaster@verizon and
abuse@verizon.
In return, I get a message bounce saying that the user account
tecs...@gte.net was over its quota.
Verizon uses a GTE net domain for technical support, and apparently it has a
"quota" which, if exceeded, means you don't get to file your abuse
notification or get technical support. It's amazing what you find out
about a company when their mail system glitches.
You folks understand now why the telecom industry collapsed?
-gatt
Da Parrot-chick
bill.
"gatt" <ga...@juggFUerbot.com> wrote in message
news:pW95b.8152$9T1....@nwrddc02.gnilink.net...
sinistersteve
Sounds like they're one step above AOL.
"gatt" <ga...@juggFUerbot.com> wrote in message
news:pW95b.8152$9T1....@nwrddc02.gnilink.net...
>
gatt
"Da Parrot-chick" <ju...@sk.me> wrote in message news:%fa5b.6302
> You may have been had. Check your credit card charges when you get your
> bill.
Fortunately I didn't give them my credit card number. Not because I
suspected them (at first), but because I want them to work for it. When
people are that inept, there's no way I'm giving out that kind of
information!
-gattman
gatt
"sinistersteve" <sinist...@999111nospammeabi.moc> wrote in message
news:Dza5b.335381
> So, all they needed was a new experience date and they gave all this
grief??
> Sounds like they're one step above AOL.
Yeah...on top of that, I got ANOTHER snailmail today telling me the same
"call us in ten days with your new credit card number" that prompted the
flurry of e-mails to begin with.
Damn...they sound like Qworst.
-c
Tom
"gatt" <ga...@juggFUerbot.com> wrote in message
news:oSc5b.8303$9T1....@nwrddc02.gnilink.net...
Dereck Williams III
holiday weekends due to people (appropriately, for the abuse account)
reporting big spam runs, etc. Hence the quota exceeded messages.
You should stop your frivolous emails to these accounts, the people there
have nothing to do with whatever the hell your issue is. Whoever told you
to "email us the info" - you should have refused at that point. You're
story doesn't make sense, really.
If non-verizon people are calling you and giving you strange email addresses
in an attempt to get your credit card info, this is obviously fraud. Get
pissed at verizon if you will, lol.
gatt
"Dereck Williams III" <d...@dw3.com> wrote in message news:CGd5b.257775$
> postmaster and abuse email account mailboxes tend to fill up over big
> holiday weekends due to people (appropriately, for the abuse account)
> reporting big spam runs, etc. Hence the quota exceeded messages.
We never sent out "quota exceeded" messages.
> You should stop your frivolous emails to these accounts, the people there
> have nothing to do with whatever the hell your issue is.
You should read "The Abuse Administrator's Field Guide to Spam Hunting" by
an author and former abuse administrator I know named Chris Gattman.
If potentially bogus e-mails are being used to harvest credit information
either inside or outside of Verizon's knowledge, that is absolutely an abuse
matter.
-Chris Gattman
Da Parrot-chick
"gatt" <ga...@juggFUerbot.com> wrote in message
Smart move, yo.
Dereck Williams III
"gatt" <ga...@juggFUerbot.com> wrote in message
>
> "Dereck Williams III" <d...@dw3.com> wrote in message news:CGd5b.257775$
>
> > postmaster and abuse email account mailboxes tend to fill up over big
> > holiday weekends due to people (appropriately, for the abuse account)
> > reporting big spam runs, etc. Hence the quota exceeded messages.
>
> We never sent out "quota exceeded" messages.
>
Um, cool. Anyway, as to the quota exceeded messages, I laid out what
probably happened, it appears you disagree, and can offer a more plausible
explanation?
> > You should read "The Abuse Administrator's Field Guide to Spam Hunting"
by
> > an author and former abuse administrator I know named Chris Gattman.
lol..
So what's the solution - Verizon needs to devote terabytes to the abuse box
and never give the admins time off? I'm willing to learn, you're
obviously an expert having written a book on Spam. I don't agree about that
use of the abuse/postmaster boxes unless the stuff originated from within
Verizon, but won't argue that, lol, until further research.
gatt
"Dereck Williams III" <d...@dw3.com> wrote in message news:Wwf5b.159552
> > We never sent out "quota exceeded" messages.
> >
> Um, cool. Anyway, as to the quota exceeded messages, I laid out what
> probably happened, it appears you disagree, and can offer a more plausible
> explanation?
Their abuse inbox is woefully undersized. Their abuse system is woefully
irresponsible. How is it that abuse@verizon ends up at tech support @
gte.net? Which is to say, it's just as likely somewhereinindia.net.
> So what's the solution - Verizon needs to devote terabytes to the abuse
box and never give the admins >time off?
I had holidays weekend off, and our downstream customers included Earthstink
and DialupUSA. There were only two of us working the abuse team, and we did
not have to make excuses. Not only that, but abuse@f**keli.net did and
still does go directly to a abuse@f**keli.net , not some .forward to a third
party tech support address.
I'd almost bet that they just ignore abuse complaints like Earthstink did
before a certain former abuse admin I know nearly pulled the plug on them
one morning in the spring of 2001 when they just bit-bucketed abuse
complaints even from their upstream provider. In today's economy, dealing
with abuse complaints just isn't a priority anymore.
> I don't agree about that use of the abuse/postmaster boxes unless the
stuff originated from within
> Verizon, but won't argue that, lol, until further research.
No...actually, I must acknowledge that you're correct. Most of that crap
shouldn't go to them, except that their billing address was bouncing all
kinds of weird crap (hence forwarding to postmaster) and there is at least a
possibility that somebody was forging their mail for identity theft.
Some abuse teams handle that, some just forwarded to legal or discard it,
but sending out a mail bounce that says that their abuse/tech support queue
is full is simply unprofessional. "Sorry, we're too busy for you" is not
a valid response in the world of customer service.
Earlier this week a asked a guy (who was top posting in all caps and
spamming the newsgroup repeatedly calling one of the other posters a liar
and a whore) to please just s.t.f.u, and he bragged about forwarding my mail
to ab...@verizon.net. Makes me wonder what kind of autoresponse he got.
THAT's the kind of stuff abuse admins hate. That and legal threats from
scientologists.
-gatt
Paul Johnson
Hash: SHA1
The Tue, 02 Sep 2003 23:43:17 GMT, gatt <ga...@juggfuerbot.com> wrote:
> So Verizon called when my credit card expired and asked for the new
> information. I gave it to them over the phone and about a month later they
> emailed asking me to call them for the same information.
Fuck Verizon, Verizon sucks. Go with Vonage (http://www.vonage.com/)
- --
.''`. Paul Johnson <ba...@ursine.ca>
: :' :
`. `'` proud Debian admin and user
`- Debian - when you have better things to do than fix a system
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Paul Johnson
Hash: SHA1
The Wed, 03 Sep 2003 03:03:48 GMT, gatt <ga...@juggfuerbot.com> wrote:
> Damn...they sound like Qworst.
Except Qwest knows a telephone outlet from it's ass, Verizon doesn't. 8:oP
- --
.''`. Paul Johnson <ba...@ursine.ca>
: :' :
`. `'` proud Debian admin and user
`- Debian - when you have better things to do than fix a system
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gatt
"Paul Johnson" <ba...@ursine.ca> wrote in message
news:dcvk21-...@ursine.ca...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> The Wed, 03 Sep 2003 03:03:48 GMT, gatt <ga...@juggfuerbot.com> wrote:
> > Damn...they sound like Qworst.
>
> Except Qwest knows a telephone outlet from it's ass, Verizon doesn't.
8:oP
Maybe. When I was working for a magazine down on Glisan, we signed up for
DSL and it took over two months. When we called telling them we had a
business that required bandwidth and we needed to get things going before we
went broke, they said the couldn't find our office.
We went out on the sidewalk with the cordless, hollered across the street to
the Qwest people who were behind the building smoking and when they
responded, we told the customer support person 'those are your goddam
employees behind your Glisan central office. We're right across the street
from you!'
All they would have had to do anytime in that two months is call us and ask
where we were. Jeez...we had to tell our new staff not to park in the Qwest
parking lot.
BTW, last month deposited my Teleport settlement check to pay for my Verizon
bill, who is now the source of my ire. You guys know anything about
Integra Telecom?
-c
Gene
wrote:
>-----BEGIN PGP SIGNED MESSAGE-----
>Hash: SHA1
>
>The Wed, 03 Sep 2003 03:03:48 GMT, gatt <ga...@juggfuerbot.com> wrote:
>> Damn...they sound like Qworst.
>
>Except Qwest knows a telephone outlet from it's ass, Verizon doesn't. 8:oP
Couldn't prove it to me.
Lived in the midwest and after kicking out roommate, had them
disconnect one of the lines. Did they? Yes AND THE OTHER ONE TOO.
The funny thing about it, was they had that $25 "If we screw up"
promise. By the time they fixed the problem, they'd run up $175 in
rebates. After a couple of months, they agreed to $100 worth. Never
had to pay a bill for 4 months.
loria...@earthlink.net
> Hash: SHA1
>
> The Wed, 03 Sep 2003 03:03:48 GMT, gatt <ga...@juggfuerbot.com> wrote:
> > Damn...they sound like Qworst.
>
> Except Qwest knows a telephone outlet from it's ass, Verizon doesn't.
8:oP
ha ha ha. Thanks, that was funny.
loria...@earthlink.net
"gatt" <ga...@juggFUerbot.com> wrote in message
an even better story. i am laughing again. this newsgroup is just the
stress reliever i deserve after a long, unbelievable day. thanks to all. for
god's sake don't get cable!
Paul Johnson
Hash: SHA1
The Thu, 04 Sep 2003 21:12:56 -0700, Gene wrote:
> The funny thing about it, was they had that $25 "If we screw up"
> promise. By the time they fixed the problem, they'd run up $175 in
> rebates. After a couple of months, they agreed to $100 worth. Never
> had to pay a bill for 4 months.
See, Verizon would have fucked up, blamed it on you, and left you
without service until the PUC got involved. That's my Verizon horror
story.
- --
.''`. Paul Johnson <ba...@ursine.ca>
: :' :
`. `'` proud Debian admin and user
`- Debian - when you have better things to do than fix a system
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Paul Johnson
Hash: SHA1
The Fri, 5 Sep 2003 02:38:21 -0700, loria...@earthlink.net wrote:
> an even better story. i am laughing again. this newsgroup is just the
> stress reliever i deserve after a long, unbelievable day. thanks to all. for
> god's sake don't get cable!
Actually, if you get cable, specifically request that Comcast send a
Comcast truck, and that you'll turn away any Blackhawk contractors and
call in a failed install. I can (and have for myself) done far, far
better work than they have ever demonstrated being capable of, and I'm
not a hardware person.
- --
.''`. Paul Johnson <ba...@ursine.ca>
: :' :
`. `'` proud Debian admin and user
`- Debian - when you have better things to do than fix a system
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Genenco
wrote:
>-----BEGIN PGP SIGNED MESSAGE-----
>Hash: SHA1
>
>The Thu, 04 Sep 2003 21:12:56 -0700, Gene wrote:
>> The funny thing about it, was they had that $25 "If we screw up"
>> promise. By the time they fixed the problem, they'd run up $175 in
>> rebates. After a couple of months, they agreed to $100 worth. Never
>> had to pay a bill for 4 months.
>
>See, Verizon would have fucked up, blamed it on you, and left you
>without service until the PUC got involved. That's my Verizon horror
>story.
Both are (At times) equally bad. I ahve heard horror stories from
both sides.
Makes me wonder how this world would be, if we'd not gotten beyond
the telegraph....
Ohhhh...No net...Hmmmm..Wouldn't be all that bad!
jbohren
Paul Johnson wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> The Thu, 04 Sep 2003 21:12:56 -0700, Gene wrote:
>
>> The funny thing about it, was they had that $25 "If we screw up"
>>promise. By the time they fixed the problem, they'd run up $175 in
>>rebates. After a couple of months, they agreed to $100 worth. Never
>>had to pay a bill for 4 months.
>>
>
> See, Verizon would have fucked up, blamed it on you, and left you
> without service until the PUC got involved. That's my Verizon horror
> story.
You get what you pay for (the telephone and cable companies that is).
These companies hire cheap subcontractors that barely pay above the
minimum wage to do the installs. I have seen installers that barely
knew how to terminate coax, much less understand the difference between
cat 3 and cat 5 cabling.
Alan Batie
>>Except Qwest knows a telephone outlet from it's ass, Verizon doesn't. 8:oP
> Couldn't prove it to me.
Amen, though only the residential side --- the business people generally
have a pretty good clue. When rdrop was still in a house and one of the
housemates put in a phone line, they stole half my T1 for it. Fortunately
there was a second one I'd stopped using to switch over to while they
fixed that one.
--
Alan Batie ______ alan.batie.org Me
alan at batie.org \ / www.qrd.org The Triangle
PGPFP DE 3C 29 17 C0 49 7A \ / www.pgpi.com The Weird Numbers
27 40 A5 3C 37 4A DA 52 B9 \/ spamassassin.taint.org NO SPAM!
gl4...@yahoo.com
<ga...@juggFUerbot.com> wrote:
> Yeah...on top of that, I got ANOTHER snailmail today telling me the same
> "call us in ten days with your new credit card number" that prompted the
> flurry of e-mails to begin with.
>
> Damn...they sound like Qworst.
Yeah, unfortunately Qworst managed to do me in.
No matter how attractive the "$19.99 a month" cell phone plan may seem to
those who rarely use a cell phone, don't ever use them. Spend an extra
$10 a month and go with one of the other companies. Qworst:
- managed to send the phone overnight delivery on a Saturday ($$$$$) when
I specifically asked them for the slowest service since a few extra days
didn't matter to me.
- several attempts to correct this did nothing, despite assurances that I
shouldn't have to pay this fee.
- The bill came over a month after the service started, meaning that once
I found out that they didn't remove the charge my only other option is to
cancel the service and accumulate additional fees to get out.
- I STILL don't have a combined home & wireless on the same bill, which
supposedly will provide me with some sort of discount - if they ever get
that far.
- Billing date happened to fall several days after I got the phone,
meaning that I only had several days in which to use my one month worth of
60 minutes that came with the $19.99 plan.
- Assorted fees for the startup of the service resulted in the first bill
being for $88.25, even though there were no phone calls charged on that
bill (not enough days to accumulate enough phone calls to go over the
billing).
- All of this is perfectly legal
--
-Glennl
The despammed service works OK, but unfortunately
now the spammers grab addresses for use as "from" address too!
e-mail hint: add 1 to quantity after gl to get 4317.