COMCAST CABLE PROBLEMS - YOU CAN HELP!
John Rivers
services in Beaverton, Vancouver, and parts of Portland. Problems stem
from the latest MS.BLAST virus and other internal problems. This is where
AO IT Consulting comes in.
We have been helping Comcast, Qwest, and broadband customers setup
networks in their homes, share printers, files, configure VPNs, install
new computers, transfer data, and many other services. In our installs we
found that right now Comcast is having problems, which they confirmed with
us on the phone.
Now we are contacting our customers to get information, and thought that
we will try to get additional information from other users. If you are a
Comcast Cable Internet Subscriber and are having internet speed or
connectivity issues, from your home computer please do the following:
Windows 9x Users:
Go to Start Run-
Type Command
Click Ok
A DOS window will appear.
type Winipcfg
Write down the ip address and default gateway numbers (make sure the adapter is selected
on your network adapter)
Click Ok
type Ping (the default gateway number) > c:\nettest.txt
type tracert (the default gateway number) >> c:\nettest.txt
type ping www.yahoo.com >> c:\nettest.txt
type tracert www.yahoo.com >> c:\nettest.txt
DONE! Look below for further instructions
Windows NT/2000/XP Users
Click Start - Run -
Type CMD
A Dos window will appear
type ipconfig
Write down the ip address and default gateway numbers
Click Ok
type Ping (the default gateway number) > c:\nettest.txt
type tracert (the default gateway number) >> c:\nettest.txt
type ping www.yahoo.com >> c:\nettest.txt
type tracert www.yahoo.com >> c:\nettest.txt
DONE! Look below for further instructions
Linux/Unix/Mac users please adapt these instructions to your OS. Mac OSX
can run these utilities from a command shell.
These instructions will create a file in your c:\ called nettest.txt
Please email me this file and the IP address that you took note of. THIS
INFORMATION WILL NOT BE SHARED, EXPLOITED, OR OTHERWISE COMPROMISED! I
will simply be forwarding all emails on to the Network Engineer that I am
working with at Comcast to resolve these network issues.
If you are in need of other computing services, we would be happy to give
you a free consultation.
I thank you for your time.
John
Da Parrot-chick
"John Rivers" <jo...@NOSPAMaoitconsulting.com> wrote in message
news:pan.2003.08.14....@NOSPAMaoitconsulting.com...
sinistersteve
"John Rivers" <jo...@NOSPAMaoitconsulting.com> wrote in message
news:pan.2003.08.14....@NOSPAMaoitconsulting.com...
> INFORMATION WILL NOT BE SHARED, EXPLOITED, OR OTHERWISE COMPROMISED!
I believe this as much as a 'fair and balanced' newscast.
Stan
> As you may know, Comcast is having problems with their cable internet
> services in Beaverton, Vancouver, and parts of Portland. Problems stem
> from the latest MS.BLAST virus and other internal problems. This is where
> AO IT Consulting comes in.
>
>...
> Now we are contacting our customers to get information, and thought that
> we will try to get additional information from other users. If you are a
> Comcast Cable Internet Subscriber and are having internet speed or
> connectivity issues, from your home computer please do the following:
>
>...
> Please email me this file and the IP address that you took note of. THIS
> INFORMATION WILL NOT BE SHARED, EXPLOITED, OR OTHERWISE COMPROMISED!
OK...don't you also need my credit card #s & SSN?
Stan.
John Rivers
Identify your computer (the IP Address)
Identify the gateway you use (to tell Comcast which servers, routers,
gateways, etc that you use to access the internet)
Verify that you can access the comcast network (pinging the gateway)
Verify that you can access the internet (pinging yahoo.com)
finding how you access their intnernal network and internet (trace routes)
If you have questions, please let me know.
AO IT Consulting is your local Christian computer consulting company.
Thank you!
John
lein
And credit card number, do you need my credit card number too?
Gene
<jo...@NOSPAMaoitconsulting.com> wrote:
>As you may know, Comcast is having problems with their cable internet
>services in Beaverton, Vancouver, and parts of Portland. Problems stem
>from the latest MS.BLAST virus and other internal problems. This is where
>AO IT Consulting comes in.
>
I wouldn't use their services for internet. Been down more then up
lately.
Aaron 'Katt' O'Donnell
"John Rivers" <jo...@NOSPAMaoitconsulting.com> wrote:
>We have been helping Comcast, Qwest, and broadband customers setup
>networks in their homes, share printers, files, configure VPNs, install
>new computers, transfer data, and many other services. In our installs we
>found that right now Comcast is having problems, which they confirmed with
>us on the phone.
Shouldn't you have made sure you installed whatever Windows Update was
offering while you were working on the computer? Especially with a
broadband connection, it's quick and easy to set it to auto-download
the updates... That's one of the last things I do whenever I work on a
computer before letting the owner have it back.
>Now we are contacting our customers to get information, and thought that
>we will try to get additional information from other users. If you are a
>Comcast Cable Internet Subscriber and are having internet speed or
>connectivity issues, from your home computer please do the following:
Or, you could just go here:
http://helpdesk.pdx.edu/FAQ_-_OIT_Help_Desk.htm
and read the instructions to find out how to check if your computer
has the MS Blast virus, or not.
--
Aaron `Katt` O'Donnell
http://www.aaroncity.com
Baxter
-------------------------------------------------------------------------
Free software - Baxter Codeworks www.baxcode.com
-------------------------------------------------------------------------
"Aaron 'Katt' O'Donnell" <pdx...@surfbest.net> wrote in message
news:qdkojvsjra62boc2f...@4ax.com...
> Dateline: pdx.computing, Thu, 14 Aug 2003 17:38:39 GMT.
> "John Rivers" <jo...@NOSPAMaoitconsulting.com> wrote:
>
> >We have been helping Comcast, Qwest, and broadband customers setup
> >networks in their homes, share printers, files, configure VPNs, install
> >new computers, transfer data, and many other services. In our installs we
> >found that right now Comcast is having problems, which they confirmed
with
> >us on the phone.
>
> Shouldn't you have made sure you installed whatever Windows Update was
> offering while you were working on the computer? Especially with a
> broadband connection, it's quick and easy to set it to auto-download
> the updates... That's one of the last things I do whenever I work on a
> computer before letting the owner have it back.
A certain percentage of MS patches are flawed, and some have even prevented
the user from connecting to the net. You really sure that you want
automatic updates?
Baxter
-------------------------------------------------------------------------
Free software - Baxter Codeworks www.baxcode.com
-------------------------------------------------------------------------
"Baxter" <lbax01.s...@baxcode.com> wrote in message
news:vjput4t...@corp.supernews.com...
>
> "Aaron 'Katt' O'Donnell" <pdx...@surfbest.net> wrote in message
> news:qdkojvsjra62boc2f...@4ax.com...
> > Dateline: pdx.computing, Thu, 14 Aug 2003 17:38:39 GMT.
> > "John Rivers" <jo...@NOSPAMaoitconsulting.com> wrote:
> >
> > >We have been helping Comcast, Qwest, and broadband customers setup
> > >networks in their homes, share printers, files, configure VPNs, install
> > >new computers, transfer data, and many other services. In our installs
we
> > >found that right now Comcast is having problems, which they confirmed
> with
> > >us on the phone.
> >
> > Shouldn't you have made sure you installed whatever Windows Update was
> > offering while you were working on the computer? Especially with a
> > broadband connection, it's quick and easy to set it to auto-download
> > the updates... That's one of the last things I do whenever I work on a
> > computer before letting the owner have it back.
>
> A certain percentage of MS patches are flawed, and some have even
prevented
> the user from connecting to the net. You really sure that you want
> automatic updates?
>
PS. In addition to flawed patches:
-----------------------------------
A flaw in Windows Update -- Microsoft's online tool that lets customers
update their operating system with patches and fixes -- enabled the MSBlast
worm to infect computers that apeared to have already been patched,
according to a security expert.
Windows Update works by adding an entry into the system registry every time
it installs a patch. When users log on to the update tool, it scans their
registry and offers them list of patches that have not yet been installed.
Cooper said that this mechanism was found to be flawed.
"We found that people had got the registry key for the patch, but not the
file," he said, explaining that the error could be triggered by a number of
reasons -- from an incomplete installation to a lack of system resources.
http://news.zdnet.co.uk/0,39020330,39115732,00.htm
lein
> services in Beaverton, Vancouver, and parts of Portland. Problems stem
> from the latest MS.BLAST virus and other internal problems. This is where
> AO IT Consulting comes in.
>
> We have been helping Comcast, Qwest, and broadband customers setup
> networks in their homes, share printers, files, configure VPNs, install
> new computers, transfer data, and many other services. In our installs we
> found that right now Comcast is having problems, which they confirmed with
> us on the phone.
Sorry but when Comcast jacks up the price of service $10 for simple greed (not
service improvements), don't expect a lot of help from me. They can use
the extra $10 a month to fix their own problems.
Aaron 'Katt' O'Donnell
"Baxter" <lbax01.s...@baxcode.com> wrote:
>A certain percentage of MS patches are flawed, and some have even prevented
>the user from connecting to the net. You really sure that you want
>automatic updates?
In certain situations, yup.
If I were in charge of a large computer lab where the workstations are
routinely rebuilt using disk images put together using the latest
patches, nope, I'd just let them sit until it was time to push a new
image to the machine and wipe it.
For the average home user on broadband or office computer on the LAN,
sure, why not. If person X had downloaded the fix from WU, they
wouldn't have been zapped by the Blast worm in the first place. Fixing
minor quirks from WU isn't as troublesome as spending hours and hours
in an entire department trying to de-worm their computers.
sinistersteve
"lein" <boomer_...@my-deja.com> wrote in message
news:885ec7ed.03081...@posting.google.com...
Louis Bybee
service 2 or more) that was in place when it was attbi.com. This effectively
increased the cost another $10 for me. :-[
The real sour part of it is the attitude! "You could always have the Cable
TV disconnected" says the much less than helpful customer service rep.
Louis
--
*********************************************
Remove the fish in address to respond
"sinistersteve" <sinist...@999111nospammeabi.moc> wrote in message
news:j9g%a.151927$o%2.65046@sccrnsc02...
sinistersteve
applied.
"Louis Bybee" <louistr...@comcasttrout.net> wrote in message
news:Oxk%a.126824$It4....@rwcrnsc51.ops.asp.att.net...
Paul Knudsen
wrote:
>Hoax.
Maybe. But what good would it do him to learn your ip address, etc?
---------------------------------------------------------------
Don't pray in my school, and I won't think in your church.
Matt Distefano
Oh please. You don't know why they upped the cost.
lein
To punish those not willing to pay more to have Cable TV (instead of satelite).
david parsons
Matt Distefano <mdi...@earthlink.net> wrote:
>"lein" <boomer_...@my-deja.com> wrote in message
>news:885ec7ed.03081...@posting.google.com...
>> Sorry but when Comcast jacks up the price of service $10 for simple greed
>(not
>> service improvements), don't expect a lot of help from me. They can use
>> the extra $10 a month to fix their own problems.
>Oh please. You don't know why they upped the cost.
Debt service. It's the joy of being a broadband monopoly -- got new
debt? Just crank up the rates to pay for it. As long as the broadband
monopoly is cheaper than the cost of ISDN ($300/month? If you're going
for that, might as well spend $600/month for a T1), almost everyone who
has it will gripe but pay.
____
david parsons \bi/ It is faster than the 18kbit service that Qworst provides
\/ to people in my part of Westmoreland.
Alan Smithee
it for his own system on his network. Comcast charges $5 a month for
additional IP's.
I would *never* email any kind of information to strangers over the
computer. Just because you dont know if its harmless, doesnt mean it is.
"Paul Knudsen" <pa...@jupada.com> wrote in message
news:fmttjvgceqgv8326p...@4ax.com...
Alan Smithee
it they jacked the rates by 10$, then Comcast did the same.
The end result? I am now paying $15 a month more, for less service (now
downloads are throttled) then I had with @home. Yipee.
"lein" <boomer_...@my-deja.com> wrote in message
news:885ec7ed.03081...@posting.google.com...
Alan Smithee
"david parsons" <o...@pell.portland.or.us> wrote in message
news:bhtqnu$b...@pell.portland.or.us...
Phil Kane
>Can we shout for Federal Regulation? :)
Shout all you want. The FCC decidied long ago (when I worked for
them, in fact, making signal quality measurments) that they weren't
going to regulate cable rates or signal quality any longer. For the
last 15 years or so, their heads have been stuck up the "free market
/ free enterprise" hole, so lots of luck getting them to go back to
the rate regulatory model of yesteryear.
In Washington County, rates are regulated by an entity called MACC
(Metropolitan Area Communications Commission) on one of whose
advisory committees I sit. The MACC members are made up of
representatives from each of the cities involved, but they do listen
to citizen input.
I don't know offhand the exact name of who regulates rates in
Portland or Multmomah or Clackamas County but the bureau or
department or commissions are similar.
--
Phil Kane
From a Clearing in the Silicon Forest
Beaverton (Washington County) Oregon
DE
IP and use it for his own system on his network"! That is just pure
silliness!
For example, from your header, I gather your current IP address is
12.231.145.133. This is not a fixed address ("static IP"); if you
disconnected from Comcast, or even just when your DHCP lease expires
(usually 3 days), you may end up at another address. Nobody else can
"snag" the address assigned to you; there can only be one such address
in use on their network at any time, and it's easy for Comcast to trace
and find out who (which cable modem, which info is registered to your
account when you first set up) is on that address. Nor can you force
the Comcast equipment to let you attach to their network at whatever
address you want to use; it just won't happen, won't work.
So stop being so paranoid. The only real thing an IP address tells
someone other than the cable co. is their approx. geographic region, and
of course someone's posts can often be confirmed as theirs even if they
change names, news servers, etc. unless they go to extraordinary lengths
to hide their IP address (or post through a commercial server that
removes IP info from the headers).
Please do not go about spreading such paranoid misinformation.
FWIW, EVERY TIME YOU EMAIL ANYONE you are sending them your IP address
unless you use an anonymous remailer (which are getting pretty rare
these days.) That's one way I track down those who are still
Swen-infected, by checking the sending IP address and seeing if it
matches someone I already know, and if not then I look it up and find
out who their provider is, and I ask their provider to let them know
that they are sending out these hundreds of infected messages. (It is
true, however, that webmail-based email will often not contain the
sender's IP address.)
Settle down. Don't give out personal info to strangers, as a rule, but
in terms of resolving technical problems it is often necessary to know
the originating IP and this can HARDLY be called "personal information"
especially since the assigned IP could change tomorrow.
One has to hope you use this paranoia to good effect, however, in making
sure you are running UP-TO-DATE ANTI-VIRUS software on your system,
having a decent firewall, and not opening up stupid email attachments
that say "This is the latest MS Security patch, run it NOW" when MS has
said over & over that they don't send out software by email, period.
Oh, and as for the original post -- which I had to go find elsewhere as
it's expired on the Comcast server -- it's pure unadulterated BS SPAM.
This little consulting company is not "helping" Comcast find users who
are having problems; get real! Comcast already knows the IPs of its
own subscribers and doesn't need some two-bit consulting company to
gather them or to tell them who is having problems.
But that's all it is, SPAM, and you providing a valid EMAIL address to a
SPAMMER -- something which IS useful to them, even though your IP
address is not.
(And I don't suppose you noticed that the original poster didn't give a
business address or other complete contact information? I wonder if
Comcast TOSed him for violating their AUP, though, for the newsgroup
spam? If you want to report it, the name may be fake but the original
post was from 12.224.128.22 which Comcast can track down to the customer.)
Sorry for the cross-post, folks; I don't generally do it, but when I
see a scam and mis-information combined in one thread that is so widely
distributed, it's time to respond and let people know what the real
facts are.
-- DE
Intranet Works
mailto:<com...@intranet-works.com>
osote
in html, oops.
osote
"DE" <now...@all.disorg> wrote in message
news:3F94447F...@all.disorg...
DE
> You seem knowledgeable but what's up with your .sig file? The email addy is
> in html, oops.
>
> osote
>
> "DE" <now...@all.disorg> wrote in message
> news:3F94447F...@all.disorg...
>
>>-- DE
>> Intranet Works
>> mailto:<com...@intranet-works.com>
All my newsgroup messages are in plain-text only. OE, and some other programs,
see/interpret the formatting of the address as a "live link" that you can click
on to send me an email (thanks to the word mailto and the colon after it). That
is merely a capability of the program to interpret it that way; if you look at
the message source, you'll see that there's only plain text.
It's not that different from, say, this:
which, if clicked-on, will open your default FTP program (usually your browser,
such as IE, these days) and take you to that site and show you the directory
(folder) on that server.
Hope that clarifies.
-- DE
osote
"DE" <now...@all.disorg> wrote in message
Thank you, it does. I learn something new everyday!
osote
DE
> "DE" <now...@all.disorg> wrote in message
> news:3F990E47...@all.disorg...
>>Hope that clarifies.
>>
>>-- DE
>
>
> Thank you, it does. I learn something new everyday!
>
> osote
So do I; the more I learn, the more I realize how many things I *don't*
know!
(You're welcome.)
--
DE
mailto:newsg...@intranet-works.com
Ronald O. Christian
>Can we shout for Federal Regulation? :)
It's not a monopoly if you can switch to DSL.
Ron
-
http://www.christianfamilywebsite.com
http://www.iswizards.com
Definition: Nelp: Contraction of "no help". Colloquial: Help
messages that are of no help whatsoever. Pertains to help files,
messages or documentation that convey no useful information, or
pedantically repeat the blindingly obvious.
Don Schmidt
--
Don
Vancouver, USA, a great city in one of the 45+ countries in America!
"Ronald O. Christian" <ro...@europa.com> wrote in message
news:sbq7qvcnk00086010...@4ax.com...
Ronald O. Christian
>>
>> It's not a monopoly if you can switch to DSL.
>>
'S why I said "if", not "since". It's unfortunate that there aren't
any practical alternatives. (I don't consider DirectPC practical, and
WiFi isn't quite there yet.)
I lucked out; DSL is a viable alternative in my neighborhood. Made
the switch, can't detect any difference in performance, and I'm saving
over $20 a month. Downside is that Comcast calls me regularly
pleading for me to switch back. I said I'd consider that (seriously)
the moment they become price-competitive. I was a charter member (for
this area) of ATT@Home, and was mostly satisfied with it. I truly
regret being forced by punishing pricing to make the switch.
(Besides, switching our accounts, websites, domain names etc was a
pain in the butt.)
And yes, I know, they'll offer you a deal to where it's only $10 a
month more than DSL if you also get Comcast cable television. But we
switched to satellite back in the old TCI days, and are not about to
switch back.
Don Schmidt
month.
--
Don
Vancouver, USA, a great city in one of the 45+ countries in America!
"Ronald O. Christian" <ro...@europa.com> wrote in message
news:i2u7qvg166m2jbas3...@4ax.com...
Phil Kane
>Only if you are within 3 miles of your TelCo Central Office.
16,000 cable feet (not airline distance) to be exact. Also if the
line has loading coils, it won't work.
Been there, exceeded the distance, did not get DSL.
Louis Bybee
news:xnfcneeyarg.h...@netnews.comcast.net...
> On Sat, 1 Nov 2003 09:51:41 -0800, Don Schmidt wrote:
>
> >Only if you are within 3 miles of your TelCo Central Office.
>
> 16,000 cable feet (not airline distance) to be exact. Also if the
> line has loading coils, it won't work.
>
> Been there, exceeded the distance, did not get DSL.
>
> --
> Phil Kane
>
common in many areas), and they (the phone company) frequently resists
cutting them loose as it can require quite a time investment in some cases.
In many neighborhoods the phone companies are installing remote equipment
where the 16,000' limit begins at that point, and not the CO, to expand
their DSL service area.
Louis--
*********************************************
Remove the two fish in address to respond