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Why am I suddenly seeing "PDFNet Cloud Connect: Provided credentials are incorrect"?
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Aaron
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Jan 25, 2016, 6:27:59 PM
1/25/16
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to PDFTron PDFNet SDK
Q:
I'm using PWS On-Premises (
https://www.pdftron.com/pws/onpremise.html
). Everything was working, but now suddenly I'm seeing the error message "PDFNet Cloud Connect: Provided credentials are incorrect" and it doesn't work anymore. But I'm able to log into
https://api.pdftron.com/v2/console/user/index.xhtml
, so it doesn't seem like PWS is down. What's going on?
A:
It appears that you are being blocked from further operations due to overage protection.
What needs to be done is either:
Login to:
https://api.pdftron.com/v2/console/user/subscription.xhtml
and disable overage protection, or increase the max allowed document.
Or upgrade to a higher plan.
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