Pre-registration is compulsory. No walk-in registrations will be allowed. Registration closing dates: Pretoria 10 Nov and Polokwane 17 Nov 2015. Please let us know if your registration will be late. CUSTOMER CARE WORKSHOP for INFORMATION PROFESSIONALS Pretoria – 17 November 2015 Polokwane – 24 November 2015 WHO SHOULD ATTEND? Information professionals who want to improve their customer service skills, as well as all those who need a refreshers course (which is probably most people in your organisation). “Unless you have 100% customer satisfaction … you must improve.” Horst Schulz UPCOMING TRAINING: Polokwane: 4 Nov - Telephone Etiquette – R1 650 10 Nov - Basic Business Writing for Information Professionals – R1 650 12-13 Nov - Presentation Skills – R3 300 24 Nov - Customer Care for Information Professionals – R1 650 26-27 Nov - Introduction to Registry and Records Management – R3 300 Pretoria: 6 Nov - Protection of Personal Information Act (PoPI) Workshop – R4 975 (with discounts for multiple bookings) 19-20 Nov - Introduction to Registry and Records Management – R3 300 17 Nov - Customer Care for Information Professionals – R1 650 18 Nov - Telephone Etiquette – R1 650 25 Nov - Introduction to Knowledge Management – R3 975 (with discounts for multiple bookings) 27 Nov - Enterprise Risk Management Workshop – R4 975 (with discounts for four or more learners) ENQUIRIES: Should you have any queries or require us to email or fax you the workshop outline or a registration form, please contact: Esther: E-mail: est...@pdesa.co.za Cell: 076 508 9526 Fax: 086 617 2017 Tues – Fri: 09h30-14h00 Mon, Sat, Sun, Last Fri of the month, Public Holidays and during events: Closed Web: www.pdesa.co.za | 
