Warning about Harden Faucets

[Susan]

This is just a message to alert anyone thinking about installing
Harden or Harden-Fisher faucets in their home. These are very
expensive faucets, and quite attractive, but, as I have discovered, of
inferior quality, and the company DOES NOT stand behind their
warranty.

I have a Harden polished chrome sink faucet, and after just a few
years, the finish is chipping off on the handle, showing the brass
beneath. This is a bathroom faucet, in a family of 3, and does not get
hard use. I contacted the company requesting a replacement handle
under their "lifetime" warranty on the finish, and they informed me
that the "old" company went bankrupt, and all warranties are void.
Despite the fact that the new company maintains the same name. They
offered to sell me one replacement handle for $53. Outrageous!

Please take this experience into account when selecting faucets for
your home or contracting job. Paying top dollar does not get you top
quality, and you don't want to deal with a company that will not stand
behind its products.

-Susan

Faucets Kitchen Bath

[steve]

I know this and am glad a customer said it. Those faucets are crap.
I don't care how much they cost. No doubt the mark up is sky high. I
am to the point now in my carrer that if it isn't Moen or Delta I tell
them I'm not installing it.
In my younger years I would install anything but why should I now.
People are so easily dupped by these high priced items thinking the
more they pay the better it must be. Think again folks. Although I
know there are plenty of other plumber who will install this crap. Be
my guest.

[PLUMBGURU2]

On 9/22/03 sl...@hotmail.com (Susan) complains

>This is just a message to alert anyone thinking about installing
>Harden or Harden-Fisher faucets in their home. These are very
>expensive faucets, and quite attractive, but, as I have discovered, of
>inferior quality,

Not true....they make a quality product...

>and the company DOES NOT stand behind their warranty.

Once again this is untrue. Susan it seems you and just about everyone I speak
to seems to think that most manufacturers have a "lifetime warranty" on every
component of the faucet. This simply is incorrect.

For instance Moen has a 'Limited Lifetime Warranty', however that lifetime
warranty is only on the control (or cartridge) and the finish on "Lifeshine"
faucets but only to the original purchaser when the product is used in
residential applications.

>I have a Harden polished chrome sink faucet, and after just a few
>years, the finish is chipping off on the handle, showing the brass
>beneath. This is a bathroom faucet, in a family of 3, and does not get
>hard use. I contacted the company requesting a replacement handle
>under their "lifetime" warranty on the finish, and they informed me
>that the "old" company went bankrupt, and all warranties are void.

In the case of Harden warranties, only part of what you state is correct.
While it is true Harden is now owned by Fisher and doing business under the
name Harden-Fisher, to the best of my knowledge (we've been a Harden dealer
for almost 20 years) Harden did not go bankrupt, there was an asset sale to
Fisher. I've had NO problems getting legitimate warranty problems handles.

Hardens general warranty informations states the following:

HARDEN Industries reserves the right to change, modify or alter its warranty or
products. Please refer to the warranty sheet included in each specific HARDEN
Industries product package for the limited finish warranty, limited valve
warranty and any restrictions.

The problem is Harden made several lines of products (Harden, All Brass, A6 and
CCC just to name some) over many years. Some had one year warranty on
"manufacturing defects" other 3 years, and some now have a lifetime warranty on
some finishes, but they all exclude damage due to misuse, negligence, accident
or faulty installation.

Do you still have the warranty info that came in the product package? If so
AND it states there is a liftime warranty on the finish for the handle and no
abuse, negligence, etc are obvious, demand a warranty replacement (you have to
get an Return Goods Authorization and return the original before they will send
you a replacement). If you no longer have the original product warranty
documents you're out of luck.

However that doesn't mean they won't stand behind the warranty, it only means
you have no proof your product has a warranty and they're not going to assume
it does just to accomodate you.

If you'd like additional help and have the warranty documents from the product
package I will try to be of assistance to help resolve the problem with
Harden-Fisher. Email me at plumb...@aol.com and I'll tell you how to
proceed.

Doug

[steve]

Let me guess... you sell these faucets and are not a contractor.

On 23 Sep 2003 22:51:51 GMT, plumb...@aol.comSalute (PLUMBGURU2)
wrote:

[PLUMBGURU2]

On 09/24/03 steve stev...@yahoo.com responds:

>Let me guess... you sell these faucets

Yes I sell them, I said I am a dealer

>and are not a contractor

Yes I am a contractor. Have been for more than 25 years.

We've sold and/or installed hundreds of Harden Faucet over that time.

Doug

[john]

replying to PLUMBGURU2, john wrote:
> Harden-Fisher
SAW YOUR COMMENTS ON HomeOwnersHub
Trying to replace Harden ceramic handle assembly. Faucet spindle became so
tight handle thread broke away from brass right angle spline adaptor --- kind
of stripped potion of the few threads .of handle assembly. White ceramic
handle ( is OK) and chrome mechaical adator to spline needs replaced.
FERGESON suggested glueing... tried and worked about a month and fell off..
was groilla glue Appreciate any help suggestions

--
for full context, visit https://www.homeownershub.com/plumbing/warning-about-harden-faucets-3232-.htm

[CLTX]

replying to Susan, CLTX wrote:
Same here! Had problems actyally have a licensed plumber here as we speak
working on making this hardward actually work as in being able to turn the
handle lever to actually do what it was designed to do, to turn on the
shower! This has been as issue for 20 years! ...Its all over my home. @
showers still dont work and have not worked in over 10 years properly!!!!
They do not warranty anything! I am considering taking this further as it
appears this a common issue with the company as a whole producing poor quality
items that are glitchy and then offer no support to replace them under basic
business consumer usage practices. The local news here in Dallas may be a good
place to start spreading the word about this common common issue.

[CLTX]

replying to john, CLTX wrote:
Same here! Had problems actyally have a licensed plumber here as we speak
working on making this hardward actually work as in being able to turn the
handle lever to actually do what it was designed to do, to turn on the
shower! This has been as issue for 20 years! ...Its all over my home. @
showers still dont work and have not worked in over 10 years properly!!!!
They do not warranty anything! I am considering taking this further as it
appears this a common issue with the company as a whole producing poor quality
items that are glitchy and then offer no support to replace them under basic
business consumer usage practices. The local news here in Dallas may be a good
place to start spreading the word about this common common issue.

[best quality]

Hey folks, I sold Harden for over twenty five years and could get any problem fixed without issue - it's all in knowing the product, and knowing who to speak to - like with any other industry. If you know it inside and out, you're much more likey to be ready to solve issues easily. One more thing: Having a "licensed" plumber means very little - A mechanic may be "qualifed", but cannot fix your Mercedes as he is not used to working on them. Put it this way: If you're guy can't fix your car, do you buy a car he can fix or do you get a guy who can fix your car? I ran into a lot of plumbers who couldn't work on the high end products we sold because they work on the basics from Home Depot - I had a list of guys who knew the better quality product and they had no trouble at all - you just have to get the right guy to do the job, rather than go out and buy something your guy is comfortable with. Do you bring your Rolls Royce to the Ford dealer? of course not. Why expect a standard plumber who is used to working on base level quality products to be able to fix something considerably better in quality that is also more complex in construction. Get the right guy, pay a little more, and end up with products that will last with basic maintenance as long as you live. Not rocket science - you paid more for a better quality product, seems only fitting that the installer and repair person be of the same caliber as well. Problem solved.

--
For full context, visit https://www.homeownershub.com/plumbing/warning-about-harden-faucets-3232-.htm

[DannyBo]

No hot water,do I replace the diverted valve! No plumbers around here and the one that did show up looked at it and left!

[Gela]

Hi. Do you know where I can get replacement parts or similar? I'm in Seattle area, but can have shipped.Thank you.

[cheryl]

I am trying to identify the producer of my farmhouse kitchen faucet. Could you be of assistance?

[Silver Surfer]

I realize this is a very old post but for those looking up Harden faucet valves, like myself, I can say that 31 years ago (1990) I purchased a home with all Harden valves and hardware. The quality was amazing. 31 years later I am still using the original hardware, but I have replaced some valves along the way. I found a hardware store in town that said they could order me the valves. I bought them from that store. Since some of the valves have lasted over 30 years, I have not had to replace one until recently. I was told that Harden are great valves, made with ceramic seats and they work great, that is, until a small, tiny rock or sand gets in between the seat when it closes. Then the ceramic cracks and the valve develops a drip when shut off and needs to be replaced. I have tried to do research on who owns Harden and if they are still manufactured in the USA. I have not found that info yet. I found that Chicago Faucet Shoppe on the web sells Harden Ceramic Cartridges. And they have a phone number 800-969-8625, so after Memorial Day, I will call them to see who manufactures Harden valves today and where. If the same manufacturer is still making Harden valves, then they could be quality valves. But the hardware around the valve is a different story.

[Frank]

I just repaired a Harden bathroom faucet for a friend yesterday. It is at least 30 years old, has never failed til recently started to drip. I bought replacement cold cartridge from The Faucet Shoppe in Chicago for $37, popped it in and works fine. It's beautiful, too, chrome with white ceramic handles. Expect another 30 years!