Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss
Help Desk Analyst, TNTP - Education Nonprofit (Virtual/Flex-location)
2 views
Skip to first unread message
gmftal...@gmail.com
Jun 1, 2016, 9:09:49 AM6/1/16
to
TNTP is currently seeking a Help Desk Analyst – Technology Services. This position is based in a home office anywhere in the U.S. or from the TNTP central office in Brooklyn, NY, and is available immediately. To best support our growing staff in the Mountain and Pacific time zones, we prefer someone who can work the hours of 9 am – 5 pm Pacific/12 pm – 8 pm Eastern. Travel for team and organizational meetings is required a few times a year.
The Help Desk Analyst - Technology Services is responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products. The Analyst responds to incoming calls and incident tickets from our virtual workforce and provides triage on technical issues based on severity and business impact. Additionally, it may involve troubleshooting printer issues, smart phone support, and procuring, configuring and deploying new hardware to staff, coordinating hardware repair, and performing general systems administration tasks.
The ideal Help Desk Analyst should be highly organized and should be an effective communicator, both with spoken and written word. The Analyst should be able to thrive in a fast paced environment, yet be patient at explaining technical issues to our staff.
Who We Are
TNTP is a national nonprofit founded by teachers that believes our nation’s public schools can offer all children an excellent education. Today we’re a diverse team from a wide range of fields, united by a fierce commitment to helping school systems end educational inequality and achieve their goals for students. We work at every level of the public education system to attract and train talented teachers and school leaders, ensure rigorous and engaging classrooms, and create environments that prioritize great teaching and accelerate student learning.
Technology Services is a small, dynamic team which provides services to over 370 TNTP staff working on more than 40 contract sites across the country and maintains multiple web-based software solutions of moderate to high complexity. The team works directly with internal clients to provide exceptional customer service and manage technology vendors. Technology Services is constantly building enhancements and new systems to support the evolving work of internal clients and address the business needs of a growing, virtually connected organization.
Qualifications
Critical thinking, problem solving, and organizational skills
Solid understanding and troubleshooting skills with Microsoft products, including Office 365
Experience with Windows 8/10
Laptop break fix experience (Dell/HP/Sony)
Experience with Help Desk ticketing systems
Familiarity with Active Directory
Ability to respond to and utilize remote tools to address and resolve issues (e.g., Kaseya, LogMeIn, ConnectWise)
Ability to manage multiple responsibilities simultaneously
Ability to communicate well, facilitate discussion, resolve problems, and understand the needs and desires of the customer
Flexibility and comfort with ambiguity
At least 1 years’ experience end-user support (preferred)
Ability to work from home with a high degree of accountability
HS diploma or GED (required); associate’s degree, technology certification or relevant education and work experience preferred
What We Offer
TNTP offers a competitive salary commensurate with experience in a similar position with the potential for an annual performance based bonus. We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, commuter benefits, referral bonuses, professional development, and a 403(b) plan with employer matching. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. TNTP may offer a relocation stipend to defray the cost of moving for this role, if applicable.
To Apply
It’s in your best interest to apply as soon as possible. We recommend including a cover letter in your application addressing why you are interested in TNTP and how your experience has prepared you for this position. Please note that an offer of employment will be subject to the successful completion of a background check.
Apply here: http://bit.ly/TNTP_helpdesk
At TNTP, we believe that diversity makes us stronger and challenges us to think differently every day. TNTP provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sex, national origin, age, veteran status or disability.
Learn More
TNTP: www.tntp.org
Benefits and hiring process: http://tntp.org/join
Life at TNTP: http://tntp.org/about-tntp/our-people
The Help Desk Analyst - Technology Services is responsible for providing technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products. The Analyst responds to incoming calls and incident tickets from our virtual workforce and provides triage on technical issues based on severity and business impact. Additionally, it may involve troubleshooting printer issues, smart phone support, and procuring, configuring and deploying new hardware to staff, coordinating hardware repair, and performing general systems administration tasks.
The ideal Help Desk Analyst should be highly organized and should be an effective communicator, both with spoken and written word. The Analyst should be able to thrive in a fast paced environment, yet be patient at explaining technical issues to our staff.
Who We Are
TNTP is a national nonprofit founded by teachers that believes our nation’s public schools can offer all children an excellent education. Today we’re a diverse team from a wide range of fields, united by a fierce commitment to helping school systems end educational inequality and achieve their goals for students. We work at every level of the public education system to attract and train talented teachers and school leaders, ensure rigorous and engaging classrooms, and create environments that prioritize great teaching and accelerate student learning.
Technology Services is a small, dynamic team which provides services to over 370 TNTP staff working on more than 40 contract sites across the country and maintains multiple web-based software solutions of moderate to high complexity. The team works directly with internal clients to provide exceptional customer service and manage technology vendors. Technology Services is constantly building enhancements and new systems to support the evolving work of internal clients and address the business needs of a growing, virtually connected organization.
Qualifications
Critical thinking, problem solving, and organizational skills
Solid understanding and troubleshooting skills with Microsoft products, including Office 365
Experience with Windows 8/10
Laptop break fix experience (Dell/HP/Sony)
Experience with Help Desk ticketing systems
Familiarity with Active Directory
Ability to respond to and utilize remote tools to address and resolve issues (e.g., Kaseya, LogMeIn, ConnectWise)
Ability to manage multiple responsibilities simultaneously
Ability to communicate well, facilitate discussion, resolve problems, and understand the needs and desires of the customer
Flexibility and comfort with ambiguity
At least 1 years’ experience end-user support (preferred)
Ability to work from home with a high degree of accountability
HS diploma or GED (required); associate’s degree, technology certification or relevant education and work experience preferred
What We Offer
TNTP offers a competitive salary commensurate with experience in a similar position with the potential for an annual performance based bonus. We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, commuter benefits, referral bonuses, professional development, and a 403(b) plan with employer matching. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. TNTP may offer a relocation stipend to defray the cost of moving for this role, if applicable.
To Apply
It’s in your best interest to apply as soon as possible. We recommend including a cover letter in your application addressing why you are interested in TNTP and how your experience has prepared you for this position. Please note that an offer of employment will be subject to the successful completion of a background check.
Apply here: http://bit.ly/TNTP_helpdesk
At TNTP, we believe that diversity makes us stronger and challenges us to think differently every day. TNTP provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sex, national origin, age, veteran status or disability.
Learn More
TNTP: www.tntp.org
Benefits and hiring process: http://tntp.org/join
Life at TNTP: http://tntp.org/about-tntp/our-people
0 new messages