NHSD

[dberryman]

Hi All,

Apologies if this has been asked before.

Is anyone currently actively involved in assisting organisations with improving consistency of their entries on NHSD? 

As well as trying to increase the number of services listed on the directory, we are currently initiating a process to try to pull together the multiple people who are involved in entering service listings on NHSD within the various parts of our local health service, with the aim of agreeing on common ways of structuring their information.  Has anyone developed guidelines with this intent?

Also, we are interested in meeting up with anyone who has a good understanding of the NHSD who might be able to assist us with some glitches that we are coming across and not getting clear answers on.

Thanks,

Dianne Berryman

[Kylie O'Neill]

Hi Di.  We are planning on engaging and assisting agencies over the next 12months. I am interested to see what your responses are, so I will keep an eye out for information.  I made a request via email to NHSD early December  for a service report (NHSD presentation by Stephen Ireland stated we could request any reports) and have had no response from two emails – funny enough, there is no phone support number to contact.  What “glitches” are you coming across?

Regards,

 

Kylie O'Neill

Partnerships Coordinator

Email: kylie.o’ne...@cghs.com.au

Phone: 5143 8868

 

Wellington Primary Care Partnerships

155 Guthridge Parade, Sale, 3850

'Partnerships for better health'

WPCP acknowledge the Gunai/Kurnai People as the Traditional Owners of the Land on which we work, live and learn.

[Kylie O'Neill]

Just another comment to make -  I have been advising agencies to think about the language used  for key word search by consumers.  My advice is to keep the language consistent and to have a look at My Aged Care & NDIS at the language they use for services.  Without stating the obvious, consumers should also be a source of this information.

Kylie.   

 

From: pcp-service-coordinat...@googlegroups.com [mailto:pcp-service-coordinat...@googlegroups.com] On Behalf Of dberryman
Sent: Tuesday, 19 January 2016 5:04 PM
To: PCP Service Coordination Statewide Network
Subject: NHSD

 

Hi All,

[Mandy Shields]

Dear all

 

Di – great idea on getting some structure so populations can find information. 

 

In December 2014 I posted on our website an example of invisibility of organisations.  In this example (which was searching the HSD, not NHSD) I searched on family violence.  Results were not good.  See example:  http://www.hwpcp.org.au/human-services-directory-are-you-invisible/   

 

I have done some work with agencies within our catchment – and have basically given them a copy of their entry and questioned if that is what they wanted to appear in the NHSD. 

 

I have also contacted NHSD staff regarding taxonomy (this query was specifically in relation to finding specific services for ATSI population) and the response is detailed below:

 

There is specific taxonomy under the fields of 'eligibility criteria' and 'target groups' for: 

 

'Aboriginal Peoples'

 

'Torres Strait Islander Peoples'

 

There is also a field called 'keywords/searchable terms'. We will eventually make this a defined drop-down list so we can better control what is entered and improve consistency but initially this will be a free text field so that a range of terms can be entered.

 

From this email, my understanding is that they are building further taxonomy.

 

Also, Victoria is setting up the Victorian NHSD Reference Group (terms of reference still to be drafted).  Unfortunately James Holman has resigned from the position in the Department so unsure where this is at.

 

Hope this information is of some use.

 

Regards,

 

Mandy

 

Mandy Shields

Service Coordination Project Officer

Hume Whittlesea Primary Care Partnership

C/- Plenty Valley Community Health

187 Cooper Street Epping 3076

Working Days:  Mon - Wed

p: (03) 8401 1365 | m: 0407 340725

e:  man...@hwpcp.org.au

 www.hwpcp.org.au

 

 

 

 

 

 

From: pcp-service-coordinat...@googlegroups.com [mailto:pcp-service-coordinat...@googlegroups.com] On Behalf Of dberryman
Sent: Tuesday, 19 January 2016 5:04 PM
To: PCP Service Coordination Statewide Network
Subject: NHSD

 

Hi All,

[Lauren Dempsey GPPCPHP2]

Great to see work being done in this area. I’ll be interested to see what people have done and if anyone has resources or guidelines to assist organisations with NHSD.

 

We have been working with organisations on NHSD and Connecting Care over the last 12 months. First we established the level 2 user for connecting Care who is responsible for updating the organisations information on CC and NHSD. I visited organisations and showed them how to update and tidy up their information so it was accurate. I provided them with some training as everyone had varying levels of knowledge on NHSD and hoe it all worked.

 

Also, Kylie I believe the NHSD helpdesk number is 03 9320 9070 so hopefully they can assist you Di with some on the glitches you are having.

 

Regards,

 

Lauren Dempsey                                                                                                                                

Health Promotion & Service Coordination Officer

 

Follow us on Twitter: EmpoweredHealth @GPPCP_1

 

Grampians Pyrenees Primary Care Partnership

60 High Street, Ararat Vic 3377 

T: (03) 5352 6204

M: 0437 463 743

E: pcp...@grampianscommunityhealth.org.au

W: www.grampianspyreneespcp.org.au

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[Kylie O'Neill]

Hi again.  I developed a list for each health organisation in Wellington Shire of about 20 key words that I searched for some common services that consumers may use.  For example “xray”.  Nearest service to Sale came up as Bairnsdale, so this was a great example to take to the health orgs.  I have stated to the agencies that this is a priority as My Aged Care call centre (from July 1^st) will be using the NHSD as a guide to services.  This has created interest but not much action.

Kylie.

 

From: pcp-service-coordinat...@googlegroups.com [mailto:pcp-service-coordinat...@googlegroups.com] On Behalf Of Mandy Shields

Sent: Wednesday, 20 January 2016 9:27 AM

[Berryman, Dianne]

Hi All,

Thank you for the responses.

The launch of the new interface was due at the start of October but has been delayed and is currently scheduled for around end of February.  We have been holding off waiting for this as logically that would be a good time to do a concentrated review process, but the other project officer available to work with me on the NHSD project is on a contract ending at end of June, so the delay is problematic for us and we are proceeding in the interim.

 

The glitches I was referring to are primarily that listed services don’t show up consistently in searches. In fact, the same search on different days pulls up different lists.  Another glitch example is that the export function in the editing interface does not accurately export all services associated with a particular organisation.  The help desk is clearly very busy with addressing the delays for the launch so response times to queries probably aren’t quite as good as they would normally be, and problem solving for individual listings is having to be on a trial and error basis.

 

We have identified which fields are meant to be relevant for key word searches (this may change in the new interface) but this isn’t yet resolving the search results issue.  Another interesting little trick is that if services have identified ‘home visit’ as delivery mode, their service won’t come up on the initial list in a search – you need to click on another tab at the top of the results list for the home visit or phone-based services.  This is probably a useful way of setting it up for GPs or pharmacies who might set up a second listing for their home-based services, but we are now suggesting that perhaps council HACC services don’t identify delivery mode in this tab, but just use the free text service description section to identify how services are delivered, so that consumers and providers can easily find their service without knowing to click on an additional tab.  These are the sort of hints that we are hoping to compile in our guidelines.

 

Thanks again for your responses.

 

Regards,

Dianne Berryman

Frankston / Mornington Peninsula Primary Care Partnership

Integrated Care Coordinator

Tel: 9788 1544

E: Dber...@phcn.vic.gov.au

A: Mt Eliza Centre, Jacksons Road, Mt Eliza 3930

Tuesday, Wednesday, Thursday,

 

 

 

 

From: Rebecca Leiper [mailto:Rebecca...@lhpcp.org.au]
Sent: Wednesday, 20 January 2016 10:34 AM
To: Lauren Dempsey GPPCPHP2; Mandy Shields; Berryman, Dianne; PCP Service Coordination Statewide Network
Subject: RE: NHSD

 

I also think it is great that work is being done in this space.

 

We did an audit of our agencies back in June 2015 using some keywords from an agency perspective and also a consumer perspective and found some interesting results of services not popping up in search results for certain keywords, which some agencies have now looked into.

 

I am just wondering if any of the backend changes to the NHSD that have been mentioned (the update of the Content Management Interface - not sure when this are due to be released/due to go live  – was discussed back in August 2015) - will affect the keyword entry  and also make the editing of information and details easier for agencies. Has anyone heard anything more on this?

 

Kind regards

 

Rebecca (Bec) Leiper

Administrative Officer

Lower Hume Primary Care Partnership

Locked Bag 1

SEYMOUR VIC 3661

 

Tel:  03 5793 6332

Email: Rebecca...@lhpcp.org.au

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[Mandy Shields]

Dear all

 

Not sure if this is of assistance – but have attached the NHSD Management Interface Reference Guide.  http://www.nhsd.com.au/health-professionals

 

I have also contacted the NHSD to ask them when the upgrade and new content management tool(s) will be released.