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"Completed Staff Work"

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Thursday, September 27. 2007 "Completed Staff Work" "Completed Staff Work" by Oren Harari. September 27, 2007 Every once in a while I run into a document that’s so nearly perfect that I just want to printe it verbatim for you. I think I’ve found such a document. But before I do, a little background. The best leaders I’ve studied know that they must be active coaches, teachers, and enablers (Southwest Air founder Herb Kelleher used to call it “servant leadership”), but at the end of the day, they convey an unequivocal message: everyone on staff is accountable for helping the organization build competitive advantage and performance. That’s why these leaders frequently tell their people things like: • “Don’t just bring me problems; solve them, bring me solutions.” • “Don’t just do a piece of work and toss it over the wall to another group; take responsibility for the final product.” • “Don’t just do busy-work tasks; show me outcomes that add real value.” So that brings me back to the manuscript I alluded to at the beginning. This is a document that was published by the Office of the Provost Marshall General of the U.S. Army, over 50 years ago. It’s called “Completed Staff Work”. Its language is a bit stilted (hey, it’s half-a-century old) and it’s written in military-speak, but the message is on target for any organization today. Read on, and if you’re a leader, the words will clarify an important message to convey to your people, and if you are someone who reports to that leader,, you will learn something important about how to enhance your career: “Completed Staff Work” is the study of a problem and presentation of a solution by a staff officer in such a form that all that remains to be done on the part of the head of the staff division, or the commander, is to indicate his approval or disapproval of the completed action. The words “completed action” are emphasized because the more difficult the problem is, the more the tendency to present the problem to the chief in piecemeal fashion. It is your duty as a staff officer to work out the details…. The product, whether it involves the pronouncement of a new policy or affects an established one, should, when presented to the chief for approval or disapproval, be worked out in finished form. The impulse which often comes to the inexperienced staff officer is to ask the chief what to do, and it recurs more often when the problem is difficult. It is accompanied by a feeling of mental frustration. It is easy to ask the chief what to do, and it appears so easy for him to answer. Resist that impulse. You will succumb to it only if you do not know your job. It is your job to advise the chief what to do—not to ask him what you ought to do (my emphasis). He needs answers, not questions. Your job is to study, write, restudy and rewrite until you have evolved a single proposed action… Do not worry your chief with long explanations and memoranda. (Writing a memorandum to your chief does not constitute completed staff work, but writing a memorandum for your chief to send to someone else does)….In most instances, completed staff work results in a single document prepared for the signature of the chief, without accompanying comment. (If the proper result is reached, the chief will usually recognize it at once….) The theory of completed staff work does not preclude a “rough draft”, but the rough draft must not be a half-baked idea…A rough draft must not be used as an excuse for shifting to the chief the burden of formulating the action. The “completed staff work” theory accomplishes two things: A. The chief is protected from half-baked ideas, voluminous memoranda, and immature oral presentations. B. The staff officer who has a real idea to sell is enabled to more readily find a market. When you have finished your “completed staff work”, the final test is this: If you were the chief, would you be willing to sign the paper you have prepared and stake your professional reputation on it? If the answer is in the negative, take it back and work it over, because it is not yet “completed staff work.” Posted by Oren Harari at 02:24 Trackbacks Trackback specific URI for this entry No Trackbacks Comments Display comments as (Linear | Threaded) No comments The author does not allow comments to this entry

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