PC-ORD Crashing Issue

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Jessica Ritz

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Oct 8, 2024, 4:22:47 PM10/8/24
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Hi all, 

I was wondering if anyone had any experience with PC-ORD having issues properly booting up and running?

Every time I open the software it will generate the popups perfectly (i.e., check for updates, the intro popup) but will not open the main window. I was wondering if anyone else has had this issue?

I have tried restarting my laptop, uninstalling and reinstalling the program, and opening PC-ORD from saved Projects/.mjm files on my computer. All to no avail. I am pretty sure it is not a technical issue from my actual machine as it was working perfectly yesterday, but I am investigating that route cause with my organization.

Anyone have any suggestions for me?

Take care,
Jess

Jessica Ritz

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Oct 8, 2024, 4:24:21 PM10/8/24
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To also add - I have also run the program as an administrator.

- Jess

Bruce McCune

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Oct 8, 2024, 9:53:47 PM10/8/24
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Jess, It's not clear to me if you are getting an actual error message. That would be important to know.
But my guess is that your initialization file is corrupt. Uninstalling and reinstalling is not necessarily going to fix this (that depends on exactly how you went about it). But in general, if things go fundamentally wrong where it was working before, uninstalling and reinstalling is unlikely to help. If at this point you have created two or more copies of PC-ORD on your computer, this can cause lots of different and unpredictable problems. You can check for this by doing a global search on your computer for pcord7.exe. If you find more than one folder with the executable files you need to delete all but one.

To fix corrupt initialization files, you will need to delete them. There is no harm in trying this except that PC-ORD will "forget" your previously selected options.
Steps:
- Open PC-ORD
- Tools - view application data folder
- Leave that folder open but close PC-ORD.
-In the app data folder, delete pcord7.ini and pcord7.opt
- Restart PC-ORD.

If this doesn't work you can contact PC-ORD help through the technical support address (Help | Technical support): m...@pcord.com

Bruce McCune

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Jessica Ritz

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Oct 14, 2024, 5:21:58 PM10/14/24
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Hey Bruce,

Thanks so much for the help - I tried your steps but unfortunately that did not end up working for me. To be clear, I am getting no error messages.

I did contact the technical services desk for the PC-ORD software, no answer yet but I hope we can resolve it soon.

Take care,
Jess

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Ibrahim Elgamal

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Jan 24, 2025, 7:31:39 AMJan 24
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Hi
i need Multivariate Analysis for Ecologists: Step-by-Step  as pdf copy.
if any one have it
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