PACBELL - RAPING CUSTOMERS WITH NONSENSE CHARGES
Bill S
When Northpoing pulled my plug (I was one of the very first) I ordered
PacBell adsl day one. I had no idea if my isp was going to reconnect me,
so I had to do it. This was March 29th.
Pac Bell shipped me a adsl modem so fast my head spun. I tried the self
install, no joy. My modem wouldn't sync. Then the wait began. week
2...3....4. A card in the mail. Wiring issues forced delay. Then another
card. Then a bill from PacBell for $690.95. Finally, in mid May, my old isp
was able to migrate me. I cancelled PacBell by calling them. I was told
the Inet stuff was an error and would be credited. It might take 3
billing cycles to clear.
June 7, my next bill. It has grown. They are billing me for the install
and the service now. I call, same bulls$%t.
July 7, my bill for pbi is now 850.00. Called and got the same crap. "I
have just credited everything back to your account. It will take a few
cycles....."
Aug 7, The bill is now over $1000.00. I called, same crap. I'm nice,
then I yell, then I speak to the supervisor. "I have just credited
everything back to your account. It will take a few cycles.....". To top
it off, Im told that I never returned the modems (yes, somewhow they
decided I use two of them.Maybe that's why it never worked!). I
returned the one that I did get. Here's the UPS tracking number, you
be the judge 1za56r410612408787 @ ups.com
Today, I get a notice saying my bill is delinquent for $1080.00. This came
before my current bill was even due. I guess it's big money to them now! My
phone is being shut off if I don't submit. I call. As usual, it's menu hell
before
reaching their useless personnel. These people have the nerve to ask
me for "alternate numbers that they can reach me at"! Translated, this means
that they have every intention of disconnecting my phone line and would
still like
a number to leave harassing messages at! Anyway, I tell them to email me on
the
nonexistant service they are reaming me for. She finally gives up on getting
contact info and puts me through to some less helpful idiot. I have just
spent
4 hours on the line with this guy. Same crap as before. "I have just
credited
everything back to your account. It will take a few cycles....."
Bill
Angela Blandino wrote:
> I have never submitted anything to a newsgroup. And just today I
> decided to try to look up DSL issues on this thing. Well, I mean to tell
> you people. But I won't go into alot of details only to say that if
> someone from Pacbell reads this from me they will probably call the
> police LOL. After reading Michael Edson <seeb...@spmfree.invalid> Whom
> Do I call to Complain. I just had to write something, maybe it will help
> difuse my anger.. I doubt it but here goes.
>
> I have been with pacbell for over 5 yrs. Never had a problem with
> Dial-up other then the usual internet stuff. Not a problem. Ok.. my
> problem starts and is ongoing as I type this. I decided to get DSL. So
> what do I do .. .I sign up with Pacbell, since they offered me such a
> great deal over the phone with a new computer and all these bells and
> whistles. Well I have a home phone and this line I am on is strictly
> used and always has been used for just my computer for the last 6 years.
> I was on att for about 1.5 yrs prior to trying to consolidate my bills,
> by not using a credit card and just paying my phone company. Hmm. well
> ok sounded good. Ok I am wandering.
>
> 9 months ago I got this not so wonderful compaq computer from Pacbell
> that when I agreed to it over the phone I was told it would be 59.00 per
> month TOTAL. For DSL and the computer and the phone line. HAHAHA boy
> they must of saw me coming a mile away because ever since then I have
> not gotten one phone bill that even remotely resembles 59.00 I get
> 259.00, 159.00 and even this past one beats all ... 748.00 Now mind you
> I pay my bills all the time and never miss them unless I have a
> discrepancy then I call. (On the phone every day I kid you not with
> someone from some department at Pacbell, trying to resolve my billing
> issues, dsl issues, compaq issues.) NOT ONE PERSON THERE IN ANY
> DEPARTMENT OR DIVISION HAS HELPED ME IN NINE MONTHS. Michael you asked
> whom do you complain to, I have tried every department at Pacbell, and I
> get the same response, OH no problem you won't see that next month. Then
> comes the threatening 3 day notices that they want to turn off my line
> because of failure to pay. Not failure to pay, I am now going to start
> sending a monthly bill to pacbell in place of my own check for payment.
> For all the time I have to spend tweaking, kicking of screaming at one
> of the freaken morons that have a title called CUSTOMER SERVICE. Hmm no
> other company that I have ever dealt with ever, has been less helpful or
> even remotely interested in helping me resolve this matter. But the
> funny thing is every month my bill changes and the person has either
> added features, i.e., Two count them TWO E-COMMERCE SITES, first one
> was ordered then when I cancelled it the very next day because I couldnt
> get on the server to upload my store database, the guy instead of
> cancelling it decided I havent paid through the nose enough to pacbell
> to support his 20 kids and their kids. He decided to say I just want to
> switch, giving himself a commission since I originally signed up online
> leaving any salesperson out of the loop. Ok.. I am really trying to be
> nice.. but has anyone had any thing remotely close to this happen to
> them. I am so close to looking having a stroke or heart attack everytime
> I have to even think of calling them I can't sleep, I get angry then I
> calm down, then I get another bill. And I this is not getting anywhere
> except I am talking to air there. I am sorry I don't know if people say
> stuff like this in these things but I just had to vent and talk to
> others with pacbell service. I am at my wits ends. If I get one more
> bill, expected anyday now. I swear I am just going to scream. I
> seriously cannot handle this aggravation any longer and the lack of
> CUSTOMER SUPPORT which I always thought was there to assist people is
> obviously assbackwards there they help themselves with trumped up
> features nobody really ordered. How can I get someone to listen and
> help. I have tried mail, no response. And by the way I always speak
> calmly on the phone and explain to the person the ongoing saga and they
> assure me they will handle it or get it taken care of. Phew... sorry I
> guess I got alittle long winded sorry if this offends anyone hopefully
> someone at pacbell. LOL. because they have certainly done enough of that
> to me. My only recourse now I feel is get another local provider and
> then let pacbell ruin my credit because I refuse to pay another penny
> for the compaq that has been sitting in the corner or my office for the
> past 4 months, however I am still being billed for dsl and not to
> mention dialup - double billed and i was told dial up was free with dsl
> I also read that on their website, but nope not for me I get dsl charges
> and dialup.. plus can't even utilize the comcrap computer because it is
> a lemon and sheesh the list can go on... but i better not. I am ready to
> boil over .. ok. signing off sorry again about my issues but take it as
> a warning it can happen to you too!
> Angela Blandin
> if anyone at pacbell reads this you can contact me at
> 707-838-kissmyhiney :) or hmmm maybe HELP LOL..