@MichaelGeorge I use Blink cameras around my home with TM Home Internet, and all works well. I have an Eero Pro6 wifi router, so the Blink module connects. That said, others have had issues. The following thread has a few suggestions you can try.
Thank you @copz1998. I have a lot to learn about networking (much of the details that you provided are foreign to me, but I appreciate this insight and will look into it). So far I replaced my Blink doorbell camera with a Ring doorbell camera and Ring has no problem finding the 2.4 frequency.
I've been having the same problem. I just received my T-Mobile 5G gateway. Everything else hooks up but for some reason my blink cameras will not. I created a 2.4 Network and it still won't connect. But as soon as I go back to my AT&T it connects immediately. I shouldn't have to buy a router and connect it to my gateway to make these run. I have a 14-day trial. If I can't get it to work I'm sending this thing back. This is all on T-Mobile side and not blink. They need to fix the issue
I tried the power cycle. It didn't work. So I deleted the network I created and made a new one. Then I power cycled the unit again. I tried to connect and it didn't work. I've spent about 4 hours messing with this and I think I'm about done. I'm just going to return this unit before my trial expires and go back to AT&T. I'm glad I didn't cancel that before I tried this
My sister has a different unit than me. I have the new white unit and she has a black unit. I believe they're made by different manufacturers. Maybe that's the problem why mine won't connect. I'm at a loss
After reading your comments and following the recommended methods to get connected, I was unsuccessful. I created a separate network on the gateway that used 2.4 Ghz but was not able to connect. I then called blink customer service and explained the situation and was informed that my sync module FIRMWARE was out dated. In order to update it, you must unplug the sync module then insert a pen to hold the reset button down for 10-15 seconds but do not release it. Then you must plug the power source back in to the sync module while still holding the reset button until it blinks red. Once you release the button, wait for the blue light to start blinking. Now you will be able to connect your module to the network configured for the 2.4Ghz. This worked for me 100%.
The reason why your Blink sync module will not connect to your T-Mobile Internet is because Even while you may be on a separate 2.4 ghz network (which it needs); your encryption is set too high. You will need to set encryption to WPA/WPA2. Once you meet the lower speed and encryption conditions, your Blink sync will connect.
Trying out the TMobile Home Internet (white gateway device) and one critical need was for my blink cameras to get connected to the network however I was having issues. Spent an entire afternoon reading all the steps I can find and figuring them out. Made sure password was right. Created a network only for 2.4G, did not work. Added a Acer router and created a 2.4G just for the cameras, still did not work. Reset my sync module, however, it was still unsuccessful. Followed the steps provided by @Aari335 on how to reset the module right and this time I got all my cameras working after that firmware update. Now I can shift my internet service provider to TMobile.
It took me a couple tries to get it right but this (copy and pasted below, I am not taking credit, just resharing) worked for me after hours of trying to figure it out. I replaced a few batteries and all cameras are up and running as they normally should. Thank you Aari335 for sharing you certainly helped me out!!!
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Generally we collect a photograph of your face and your name and possibly your email address. The information we collect from you when you use the Blink Identity VIP Lane is handled in accordance with our online privacy policy, available here: -policy.
Before attending an event, you enroll in the service by using your cell phone to send us a forward facing photograph of your face, your name and your email address. The photograph is converted to a special unique code called a template, and it is that template that our system will use to identify you. Your template is unique to you. Similarly, when you use the Blink Identity Lane at a venue, our device takes a photograph of you and converts it to a template. That template is compared to the enrolled template to authenticate your identity. The Blink Identity device does not store photographs.
We offer the convenience of the Blink Identity VIP Lane at the entrance of many venues, amphitheaters and other public spaces. Blink Identity helps to facilitate entry into the venue and helps prevent fraud.
The Blink Identity devices themselves do not store your personal information. Rather, your template is connected via a secure link to an encrypted database. This allows us to associate you with the tickets you have purchased.
We use the information collected to deliver the best possible VIP experience. The Blink Identity VIP Lane allows streamlined entrance into a venue and may be connected to your tickets or other resources through an unique code shared with our partners.
We may also use the information we collect to send you information about products and services that we think may be of interest to you, but you can always choose not to receive marketing information from us. We will not use information collected in connection with or to personalize or target advertising to children under age 13.
You have complete access to and control over your data. If you no longer wish to use the Blink Identity system, you can delete your data at any time. To have your data deleted, send an email request to dele...@blinkidentity.com.
We don't connect or share with government databases or outside data sources. We may share aggregate information about your experiences with our partners, but you can always choose not to receive marketing from us.
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