Zola hardware and cladding not warranted within one mile of Puget Sound
cavendum.e...@gmail.com
As you can see below my input is not a cheering section for the passive industry. I name names. We'll see how long my posts last on the PHnw Google Group!
*****
My house has Zola windows and doors. And my house is a half mile from Puget Sound. Much to my surprise, I recently found out that Zola window and door exteriors are not warranted within one mile of Puget Sound. Here's a snippet from the Zola Warranty document:
Prospective passive house buyers should find out, in advance, if the proposed window/door system has a warranty they can feel comfortable with. Despite a cost several times that of conventional (and lower performance) window/door systems, the warranty I'm bound by is a fraction of what most homeowners are used to. For homeowners located within a mile of Puget Sound, I would call it essentially non-existent.
During my design phase I didn't insist on reviewing a copy of the Zola warranty. Then again the builder, Artisan's Group, never made the issue of very limited warranties on the window/door system an item for discussion, nor did they supply me with the Zola warranty itself.
Prospective buyers should insist that all warranty documents be provided early in the design process. And if the warranty is not adequate, have their warranty revised in writing by the vendor. Or go elsewhere.
Bronwyn Barry
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Rob Harrison cPHc
On Jun 27, 2016, at 2:27 PM, Bronwyn Barry <bronwyn...@gmail.com> wrote:
Hi Cavendum.est.artifex, (translates as: 'Take Care Specialist' in Google translate)Have you experienced any corrosion issues with the product hardware? It would also be useful to have you include your own name, since you're being candid enough to name others.Thanks for the otherwise illuminating post.Regards,Bronwyn Barry
On Mon, Jun 27, 2016 at 2:19 PM, <cavendum.e...@gmail.com> wrote:
I'm a passive house homeowner with a build site on the Olympic Peninsula. I think it would be useful for other passive house buyers to understand the issues I've encountered during my build, still ongoing in 2016. Prospective buyers should be able to make informed choices and hopefully avoid the problems I've had to deal with.
As you can see below my input is not a cheering section for the passive industry. I name names. We'll see how long my posts last on the PHnw Google Group!
*****
My house has Zola windows and doors. And my house is a half mile from Puget Sound. Much to my surprise, I recently found out that Zola window and door exteriors are not warranted within one mile of Puget Sound. Here's a snippet from the Zola Warranty document:
<Auto.png>
Prospective passive house buyers should find out, in advance, if the proposed window/door system has a warranty they can feel comfortable with. Despite a cost several times that of conventional (and lower performance) window/door systems, the warranty I'm bound by is a fraction of what most homeowners are used to. For homeowners located within a mile of Puget Sound, I would call it essentially non-existent.
During my design phase I didn't insist on reviewing a copy of the Zola warranty. Then again the builder, Artisan's Group, never made the issue of very limited warranties on the window/door system an item for discussion, nor did they supply me with the Zola warranty itself.
Prospective buyers should insist that all warranty documents be provided early in the design process. And if the warranty is not adequate, have their warranty revised in writing by the vendor. Or go elsewhere.
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Adam Cohen
It is very typical for window manufacturers to exclude extreme exposure zones by the sea. Some hvac manuf do as well on their outdoor units.
It is not limited to ph windows.
In General, vinyl and wood do much better than aluminum. There are manuf that offer seaside finishes with shorter warranties for alum.
I went through this year's ago with my brother who lives on the ocean in North Carolina.
Basically sea exposure is caustic for metals.
Sent from mobile. Please excuse mis-types.
Rob Harrison cPHc
On Jun 27, 2016, at 3:52 PM, Adam Cohen <adam.c...@gmail.com> wrote:
It is very typical for window manufacturers to exclude extreme exposure zones by the sea. Some hvac manuf do as well on their outdoor units.
It is not limited to ph windows.
In General, vinyl and wood do much better than aluminum. There are manuf that offer seaside finishes with shorter warranties for alum.
I went through this year's ago with my brother who lives on the ocean in North Carolina.
Basically sea exposure is caustic for metals.
Sent from mobile. Please excuse mis-types.
On Jun 27, 2016 5:27 PM, "Bronwyn Barry" <bronwyn...@gmail.com> wrote:
Hi Cavendum.est.artifex, (translates as: 'Take Care Specialist' in Google translate)Have you experienced any corrosion issues with the product hardware? It would also be useful to have you include your own name, since you're being candid enough to name others.Thanks for the otherwise illuminating post.Regards,Bronwyn Barry
On Mon, Jun 27, 2016 at 2:19 PM, <cavendum.e...@gmail.com> wrote:
I'm a passive house homeowner with a build site on the Olympic Peninsula. I think it would be useful for other passive house buyers to understand the issues I've encountered during my build, still ongoing in 2016. Prospective buyers should be able to make informed choices and hopefully avoid the problems I've had to deal with.
As you can see below my input is not a cheering section for the passive industry. I name names. We'll see how long my posts last on the PHnw Google Group!
*****
My house has Zola windows and doors. And my house is a half mile from Puget Sound. Much to my surprise, I recently found out that Zola window and door exteriors are not warranted within one mile of Puget Sound. Here's a snippet from the Zola Warranty document:
<Auto.png>
Prospective passive house buyers should find out, in advance, if the proposed window/door system has a warranty they can feel comfortable with. Despite a cost several times that of conventional (and lower performance) window/door systems, the warranty I'm bound by is a fraction of what most homeowners are used to. For homeowners located within a mile of Puget Sound, I would call it essentially non-existent.
During my design phase I didn't insist on reviewing a copy of the Zola warranty. Then again the builder, Artisan's Group, never made the issue of very limited warranties on the window/door system an item for discussion, nor did they supply me with the Zola warranty itself.
Prospective buyers should insist that all warranty documents be provided early in the design process. And if the warranty is not adequate, have their warranty revised in writing by the vendor. Or go elsewhere.
--
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I Rok123
Hayden Robinson
Hi, Cavendum.
First, I want to thank you for building a passive house. A lot of the people on this Google Group have put themselves out on the edge in order to change the culture and practices around responsible building. And you belong in this group. If it weren’t for owners/clients like you, all of this would go nowhere.
I sense the frustration in your words and I feel like I understand. Much of Seattle is within a mile of salt water—not to mention San Francisco, Manhattan, and on, and on. Salt IS corrosive, but writing off significant swaths of the built environment as not warrantable is unacceptable. At least in my mind. On the large commercial projects that I’m usually involved with, nothing gets installed without a warranty. I just checked the life-time warranty on a Puget Sound area manufacturer of mass-market aluminum windows and found no such caveat. I appreciate that you’ve shared your experience—other buyers need to be able to make informed choices. And hopefully changes will occur in the industry in response to the issue you’ve raised.
I know how a bad experience, in a particular area, can color an entire project. I hope that is not ultimately the case for your home. I know the people at Artisan. I believe that their heart is in the right place, and I suspect that they did their best to weigh the pros and cons of the windows available. If the rest of your experience with them has been good, maybe you can find room for them within your heart’s generosity?
Again, thank you for stepping out to the edge in building your passive house—the benefit of your action accrues to us all. And thank you for sharing your experience to help us do better next time.
Finally, I hope your new home settles around you as a true refuge.
Yours,
Hayden
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cavendum.est.artifex
Hayden –
“Much of Seattle is within a mile of salt water…”
In my case, the build site is in a wooded glen a half mile from Puget Sound. But the warranty exclusion apparently still applies.
“I just checked the life-time warranty on a Puget Sound area manufacturer of mass-market aluminum windows and found no such caveat.”
That’s what I found as well. This doesn’t appear to be normal practice in the building industry from what I can tell.
“And hopefully changes will occur in the industry in response to the issue you’ve raised.”
I happen to have a friend who is now in the design stage and with a similar site. He will expect to have that exclusion waived by whatever vendor he selects.
“ And you belong in this group.”
Thanks for your comments. I think passive house customers need to share more information about practices and actors in the industry, good and bad. I’ll be doing more of it.
C.
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Brett Holverstott
cavendum.est.artifex
Brett, I’m waiting on a return call from the manufacturer and will post that clarification here when I do. I’m sure affected homeowners around Puget Sound would want to know…
C
From: passive...@googlegroups.com [mailto:passive...@googlegroups.com] On Behalf Of Brett Holverstott
Sent: Wednesday, July 06, 2016 9:08 AM
To: Passive House Northwest
Subject: Re: Zola hardware and cladding not warranted within one mile of Puget Sound
Have you verified with Zola that the puget sound, which is far inland and protected by the olympic peninsula, is considered "seacoast" ?
Brett
On Monday, June 27, 2016 at 2:19:38 PM UTC-7, cavendum.e...@gmail.com wrote:
I'm a passive house homeowner with a build site on the Olympic Peninsula. I think it would be useful for other passive house buyers to understand the issues I've encountered during my build, still ongoing in 2016. Prospective buyers should be able to make informed choices and hopefully avoid the problems I've had to deal with.
As you can see below my input is not a cheering section for the passive industry. I name names. We'll see how long my posts last on the PHnw Google Group!
*****
My house has Zola windows and doors. And my house is a half mile from Puget Sound. Much to my surprise, I recently found out that Zola window and door exteriors are not warranted within one mile of Puget Sound. Here's a snippet from the Zola Warranty document:
Prospective passive house buyers should find out, in advance, if the proposed window/door system has a warranty they can feel comfortable with. Despite a cost several times that of conventional (and lower performance) window/door systems, the warranty I'm bound by is a fraction of what most homeowners are used to. For homeowners located within a mile of Puget Sound, I would call it essentially non-existent.
During my design phase I didn't insist on reviewing a copy of the Zola warranty. Then again the builder, Artisan's Group, never made the issue of very limited warranties on the window/door system an item for discussion, nor did they supply me with the Zola warranty itself.
Prospective buyers should insist that all warranty documents be provided early in the design process. And if the warranty is not adequate, have their warranty revised in writing by the vendor. Or go elsewhere.
--
Bronwyn Barry
--
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cavendum.est.artifex
Hi Bronwyn –
My project is just wrapping up, in fact I’m just done (I hope) with the struggle to get my windows and doors adjusted properly (another post about that to come). So my units are not showing any corrosion today and I’m sorry if I made that impression.
As a passive house buyer, my reason for raising the issue is the eye-opening coverage of the warranty on what otherwise appears to be high quality units. When I’ve bought what are likely the most expensive window and door units ever installed in my town, and then find out that the warranty (apparently) does not cover the exterior of the units because my house sits in a forest a half mile from Puget Sound, I get concerned.
That’s why I’m trying decipher the coverage I actually have. Frankly, as a customer I’m used to a world where “much more expensive” is accompanied by “as good or better” warranty coverage. And potential customers out there should know what they’re getting.
C
Bronwyn Barry, CPHD
