How To Unlock John Guest Thermostat

[Randell Magtoto]

I live in Central California where temperatures can reach 100+ and my guests have their own AC and thermostat. Lately my guests have been extremely inconsiderate and turning the AC to 68 and leaving the unit vacant, thankfully I have a Nest thermostat that goes into Eco mode when no movement is detected.

@Jerry-and-Craig0 we have the same issues with guests who are unfamiliar with summer in the desert. Our current guests had the casita door wide open with the AC at 114 deg. They were surprised when we asked them please to shut the door or turn off the AC. We have it written in the House Manual but not in our listing about the AC settings. Your idea of a message when booking in summer is a great idea!

I am new to Hosting and just experienced this issue of the guest leaving the thermostat at 70 deg and when I asked for the thermostat to stay at between 76 and 78 and raised when not at the house, she complained to Airbnb requests I refund her as I made her feel uncomfortable.

I have little signs as reminders, but still get the occasional guests who drops them much too low. I request that due to the high humidity, that they are not lowered below 24 Celsius, which is about 75 Fahrenheit.

Cathie, Darwin is still a reasonably small city and it's my guess that most of your guests are going to be from the southern states where living in a 24c environment at night, is not something they would idealy choose.

It's all very well me being a bit blasie because l produce my own electricity but I find most guests at night time prefer around 20-21c (70f) as a good sleeping temperature. I know that I would get grizzles if the a/c shut down at 24c after the day time temperature had hit 40c so I make sure they can have that 21c during the night, both summer and winter and nearly all my reviews say how the temp was good.

Cathie I appreciate it has to be commercially viable and what you say is correct, every degree is going to cost you but, one bad review in lost bookings can cost you more than a year of additional electricity charges...and you do need to consider that!

Our average summer humidity is less than 10%. I can work outside hard on a 36c day and not work a sweat up because there is very low relative humidity here. I can understand how you could just about set yourselves up as a viable alternative to 'Mount Franklin' with all the condensate your a/c's are pouring out!

The main issue as you say are those guests whos reaction is...."I am payin' for this I might as well use it" and proceed to set the thermostat on 15c and open a window or two for fresh air and then go out to Fannie Bay for the day for a bit of fun on the beach!

Cathie I have had guests from Singapore who on an 11c night still run the A/C all night on cooling so they can experience what it is like to sleep under a Doona!!....far out Brussel Sprout!! And our our solar doesn't work too well at night!

I agree that the night temperature for sleep ideally for us is 70 degrees / so far during our stay here at the tidewater in Panama City beach Florida the nest thermostat continuously sets the temperature at 78 . We have messaged the owners but no response. We will be leaving a bad review . They also have a ring camera at the door monitoring the entryway . I feel very infringed upon .

Hi @LisanDawayne0

Sorry to hear you're struggling to get hold of your host. Have you contacted Airbnb to let them know you can't get hold of them? They advise to report any issues within 72 hours - see here. You can start the process of contacting Airbnb Support here.

With regards to the Ring camera, these are allowed as per Airbnb policy here as it's in a common area and not in a private area like a bedroom or bathroom. It's also installed in a way that makes it visible to any guests as per the policy. Is it mentioned in the listing description?

As the post you've responded to is a few years old, you might like to start a new discussion, if you're looking for any specific advice on your current situation.

Keep ours strictly set between 74 and 77. We don't compromise much. Only one guest in 3 years has complained and he said he set his at 69 at home. Now, we share our home so we can really control the temps. That one guest - well, he checked out early and has never stayed in an Airbnb again. My co-host property, I've shown up there with maintenance folks and the temps are pushed down to 70, the guests are gone, and they have throw blankets all over the place - like, seriously, you turned the A/C down so much you got COLD and had to cover up with a blanket. Some people are clueless. The temp range is now in the house rules.

@Alice-and-Jeff0 what do you use to control your thermostat? We plan to add the temp range in our house rules. I'm looking for a controllable thermostat that I can control from my smart phone. I want to be sure the guests can't override it to adjust settings. Thank you!

I use the Nest thermostat in our property in Edinburgh. We dont need AC in Scotland! Now, guests can manually change the temperature within a range until the next program event; otherwise the settings are locked. Prior to that, guests were always messing with the heating and inconsiderate with the settings. 5 stars for Nest.

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At the Mirage Hotel and Casino in Las Vegas, 100-degree days are common and below-freezing nights are not out of the question, so the building systems have to be able to handle extreme temperature swings in an efficient manner.

With more than 3,000 guest rooms, the hotel places a wide range of demands on the HVAC, hot water, and lighting systems at any given time. Gaming commission regulations also require robust, reliable lighting and security systems on the casino floor, which in turn draw heavily on an overworked electrical grid in a city carved out of the desert.

"We have 2 million gallons of water out there and we've got 10 dolphins swimming around," says John Leslie, manager of energy and automation, MGM International. "We have to keep that water 72 degrees, and it has to be 72 degrees if it's 120 outside and it has to be 72 degrees if it's 20 outside."

While not every facility manager or energy manager in a hospitality facility has a dolphin tank to deal with, sustainability challenges overall are similar in those facilities. Guest comfort has to be a priority, so there will always be a certain amount of energy and water that can't be saved without telling guests they can't crank the thermostat down as far as they want or take an endless shower. But that doesn't mean there aren't improvements that can be made, and many big-name hotels have ongoing sustainability efforts that focus on efficiency in a way that boosts the bottom line while still fulfilling their primary mission.

The No. 1 consideration for a hospitality facility is to keep guests happy, because energy savings don't matter if nobody's willing to book a room. So, when setting up systems to account for times that guests are not in the room, hotels have to be careful not to go too far, says Lenny Jachimowicz, vice president, engineering, Marriott International.

"If you set back five degrees, that's probably too much," he says. "We want to make sure we're saving energy and we're prudent about that; at the same time, we're balancing that with customer comfort. We have learned that's not the best place to be over-aggressive, so we may take a two-degree setback instead of a four or five," even if it costs a little bit more in energy.

One way to account for the impact of guests is by tracking the times when they create the most demand. In many hospitality facilities, there are dramatic spikes at certain times of the day. By building those into planning, a facility manager can provide what is needed gradually instead of having to ramp up quickly, says Randy Gaines, vice president, engineering, housekeeping, laundry operations, Hilton Worldwide. "We know the peaks and valleys," he says. "We know that everyone gets up at 7 a.m. and they take their shower and we need hot water then."

Guests can sometimes help drive positive change as well, says Brigitta Witt, vice president, corporate responsibility, Hyatt Hotels and Resorts. As other hospitality companies do, Hyatt offers the option of not having towels and linens washed every night, something that guests often asked for.

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