Use Cached Exchange Mode To Download Email Greyed Out
Mina Spartin
I am configuring and testing the Office 365 apps prior to roll-out. I have set the Outlook caching limit to an enforced 1 month via GPO (necessary to avoid terminal servers getting overloaded with cached mail). In the user's own mailbox, this is fine and they see the link a the bottom of the folder to view email older than 1 month.
To check the older items in the shared mailbox, you could uncheck the "Download shared folders" option via File > Account Settings > Account Settings > Double click your email account > More Settings > Advanced to make only shared folders work with online mode and show all the items in your shared mailbox.
The GP setting appears to be Disable shared mail folder caching in Microsoft Outlook 2016\Outlook Options\Delegates, which sets registry key HKCU\software\policies\microsoft\office\16.0\outlook\cached mode\cacheothersmail
OK, to add to the above I've found that I need to use Download shared non-mail folders in Microsoft Outlook 2016\Account Settings\Exchange\Cached Exchange Mode which creates key HKCU\software\policies\microsoft\office\16.0\outlook\cached mode\downloadsharedfolders and sets it to 0.
Consider that you have a profile which is configured in Cached Exchange mode in Microsoft Outlook 2010 or a later version. If you add another user's shared mailbox or shared folder to your profile, then all the folders in the shared mailbox to which you have access are downloaded to your local cache by default. This is a change from Microsoft Office Outlook 2007 in which only non-mail folders from shared mailboxes are cached by default.
Recipients must log in to Looker and have permissions to access the models on which the delivered dashboard is based to view that content in Looker. If you want to remove this link from your data delivery emails, clear the Include links checkbox.
If you are using Exchange mailbox, the local index will only be used if Outlook is running in cached mode. Otherwise, the Exchange server index will be used.
If the search does not work when the cached mode is disabled, it is obvious that the problem on the side of the Exchange server with the MSExchangeSearch service or its index.