Bluetooth Uninstalled Itself Windows 10
Julio Cesar Thap
Suddenly out of the blue my Bluetooth stops working and disappears from the action center and device manager. I can still see bluetooth whenever I show hidden devices in device manager but I can't do anything about it. Updating driver, restarting PC does not help at all. This is really frustrating and I need it fixed asap. I'm using Windows 10.
What the problem is: the leads from the motherboard to the Bluetooth card keep falling off, even without the laptop being moved. It would be an easy fix if they would actually work on it instead of just replacing the card or reattaching the leads. This must be a design flaw as they have put a piece of plastic over the leads to hold them in place but it isn't working.
Same problem. Was literally using my mouse with my laptop sitting still on my desk when it stopped working. Have updated the driver, uninstalled and reinstalled the driver, restarted, cussed at the computer, cussed at Michael Dell, nothing works. Bluetooth just up and leaving has been an issue with this laptop since the beginning, but the above-mentioned solutions usually fixed it.
I finally paid the $99 to have a technician call me and try to fix this issue remotely. He was successful. The fix lasted for about 2 hours. If they can't fix their own machines who can. Such a piece of garbage.
I totally agree. I'm having the same bluetooth issues; worked one day, not the next. Also, my network adapter driver all of a sudden disappeared and I had to purchase a network USB to connect to the internet. No one at Dell seems to be of much assistance.
My uninformed guess as to what happened was static electricity funked up the Bluetooth device. I had been shocked by it moments before and the fact that unplugging it worked, but not just shutting it down, leads me to believe it had something to do with grounding it. Or something. I am not a computer engineer!
Hi,
I've got a Dell G3 15-3590. Bluetooth was working fine for a few days until the Bluetooth on/off toggle suddenly disappeared from Windows settings. I can only find a function key for Wireless, but not Bluetooth.
Here's what I think worked though...completely shutdown your computer and then power it back on. I realized that while I was troubleshooting I was only ever restarting the computer and a full power off is the only thing that seemed to make a difference. May as well give it a shot!
I also tried booting to Ubuntu Linux from a USB stick. Similar USB descriptor errors were appearing at startup and running 'sudo bluetoothctl' made the terminal eternally wait for 'bluetoothhd' connection and ' hcitool scan ' which supposedly reveals the MAC address showed nothing but 'invalid device' errors.
I deleted the Unknown device and Windows recognized Bluetooth three days later. The port and hub locations are the same for it as they were for the unknown device. Tested on Linux, and it recognized Bluetooth now too.
I guess I somehow managed to corrupt the integrated software within the device? No idea how to reproduce the issue. As I started mingling within Bluetooth settings as Dell Mobile Connect was not automatically syncing with my Android mobile device. I recall that the Bluetooth toggle disappeared after I turned Bluetooth off there.
The second time, it still does not work after repairing or deleting/reinstalling the driver. The Bluetooth is gone and all I have is an "Unknown USB USB Device (Device Descriptor Request Failed)" of a computer with only six weeks of usage.
That is out of context. I said: 'I deleted/uninstalled the Unknown device and Windows recognized Bluetooth three days later'. I avoided uninstalling the unknown device as Dell Support never asked me do it and went hell what is the worst that could happen.
Afterwards, I probably also tried to reinstall Qualcomm drivers again with multiple restarts. None of that changed the issue. So yeah, I've got nothing other than 'it started working'. The issue is yet to reoccur.
I checked the calendar of what I was doing at the time the issue got fixed for me and I remember that I indeed unplugged the notebook the next day after uninstalling the Unknown Device. So it was definitely a full shutdown as I mostly kept it plugged in.
I have an Inspiron 5493 just a few weeks old. Microsoft updated Windows 10 Home last evening and my Bluetooth mouse quit working. Going into Bluetooth settings I see that the button to turn it off/on no longer exists even and I cannot pair the mouse.
Finally I uninstalled the QCA9377 Bluetooth driver and reinstalled the driver downloaded from Dell this morning. It installed with no complaints, but Windows still says the computer still has no Bluetooth adapter.
P.S. One other anomaly exists which I have no idea if it's related or not. In the Device Manager it shows an "Unknown USB Device". I've tried to update it, but Win says it's already at the current level. I also tried deleting and reinstalling it. Also have tried turning power off for a minute or two before rebooting with no change.
The solution which worked for me was to do a system recovery and then disable the last several updates which Win10 had done. I can't remember the specific number. However... Doing the System Recovery was very difficult. Here are notes I took on how to make it work:
System Restore done the normal way has never worked for me in Win 10. It always spins the wheels, then finally reports failure. i.e. Search for Restore, open up the Control Panel Recovery option, etc. However...
In thrashing around for a solution over the past week I did stumble onto a different way to run Restore that worked for me. It did break my Bitdefender, but that was easy enough to uninstall/reinstall then all was well. To invoke Restore I followed this path:
For me, the problem was a bad network card on the motherboard and fortunately, mine was still under warrantee. I shipped it back to them, and the job of course isn't the easiest because these are fixed units, not really meant to be opened up again (risks damage to the shell and associated clips). The removed the old card and replaced it with one that works (for now
I looked out for so much, in my case many while many post said to troubleshoot, reinstall driver, etc. nearly not any of them gave any idea for an occasion that the bluetooth driver vainished into thin air! Not listed, not mentioned, nothing and more hilariously Windows suggested me to use an external Bluetooth dongle lol.
I opened BIOS settings. (When you first open your computer, as the Dell logo appears press F2.) Under Wireless Settings, I unchecked Bluetooth activations, then restarted. Opened Windows, then restart and reenter BIOS settings. Then checked back all activations under Wireless Settings. Opened Windows, checked Notifications from bottom right and voila, here is my bluetooth back in business.
Why can't PRAJESH and the ENTIRE technical team provide real customer service, and POST THE SOLUTION. Most Dell techs are jokes, I have had some wonderful ones, only after I was beaten up so many times and hung up on. NO ONE SHOULD HAVE TO RESTORE THEIR COMPUTER. REALLY!
Whenever there is an up date from Dell, Microsoft, or Logitech, my computer instant has issues; so many things stop working. It is a complete nightmare. If I had an office full of these computers I would go out of Business.
Of course I agree that this is a miserable situation which Dell never does seem to fix. Rather than reloading Win10 from scratch which Dell loves to recommend when they don't know what else to say, try this.
Go into the Device Manager, find your Bluetooth devices, and unload every single thing that's in there - duplicates and all. Then reload your Bluetooth driver and it seems to work for me - for a week, for six months, there's no predicting it.
Sadly, the approach of using a USB adapter doesn't work for me. It works until the machine is shut down then after reboot Bluetooth refuses to work again. Until I unplug the adapter and replug it. I did at one point replace the adapter shipped with the computer for an Intel adapter. That was also not a permanent solution, though maybe it helped - who knows?
Dude, I feel your pain. Rather than continue to solve the problem for over a year, a $10 usb bluetooth adapter simply works around it, and has presented no issues going forward. It's not worth the agrivation. Next laptop will not be a Dell for me.
I have been using Equalizer APO for years and I have this issue for a long time now. It happens at random times, where APO just uninstalls from one or all of my audio devices (bluetooth headphones, speakers, and microphone). I can usually instantly tell when this happens as the sound signature changes and when I open the Equalizer configuration editor I get the "No device matched "XXX speaker XXX" message on the device selector. To fix this I have to reinstall APO to the device using configurator and restart the PC which is starting to become really annoying.
I suspect this would especially affect audio devices that use the standard Microsoft audio drivers (e.g. generic USB Audio, Bluetooth), as these drivers might be frequently updated with each Windows build.
Assuming you have the same problem, then I doubt anything can be done about it aside from adding a feature to Equalizer APO where it could automatically detect this situation when it occurs and reinstall itself automatically.
Yeah, I suspected it was audio driver related. And when you mention Windows update I believe that could be the case because I rarely restart or shutdown my PC other than when there is a update that requires me to do so. And this is usually the time I notice Equalizer APO is uninstalled from my speakers.
Sometimes Android gets confused itself, the fix is to not reset network settings (overkill), but delete pairing which is confused, disable bluetooth, to boot to recovery, wipe cache (not data), boot, enable bluetooth, pair.
Before I saw that The_Professor had a chance to weigh in, I spotted a suggestion in a Reddit thread on a similar problem that suggested, after forgetting all the connections and turning off bluetooth on the target and prior-paired devices, to let the buds drain overnight. Sure enough, the next morning, I put them back in the case, let them charge for a few minutes, and they appeared on the bluetooth list of my phone, paired via the app, and then with my Windows PC.
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