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I have a Blu-Ray player ... I have been using this for over a year ... I will often completely lose connection ... I thought this might be a wireless issue so last week I hard-wired the blu-ray player to the Actiontec ... This has not helped ... Should I be requesting an updated set top box?
Your Blu-Ray player is not affected by your STB, although when you connect wirelessly the Actiontec is obviously a possible culprit. The same is true when you connect wired to the Actiontec, and that's certainly a possible offender. Both the Blu-Ray and the STB are network clients on your home network and act independently (within certain limits such as IP assignments, etc.).
You need to investigate where the bandwidth issue arises, and one of the first issues to address (after the router) is your Internet connection speed. What is your subscription? It's possible (if somewhat unlikely) that your speed is too low and results in the buffering issue.
Not to be a pest, but your Blu-Ray is NOT connected to the STB. It's connected to the display device and usually by HDMI. OTOH, if you are using the Blu-Ray to stream content, it is connected to the Internet via the Actiontec router, either by Ethernet or via wireless. In any case, keep us posted and we'll keep trying on this end.
If you haven't already, try streaming Amazon onto your notebook. Wireless. If that works, the problem will be the Blu-Ray. I'm ignoring the cable to the TV because that would not cause the connectivity problem you are having.
I am having tha same problem, but the problem occurred when we switched to Fios from Comcast. Ever since then we have been unable to stream Netflix without it crashing, or failing to connect. It is either one of two problems. It could be a compatibility problem with the wireless range extender, or Verizon is chopping the signal when the bandwidth reaches a certain level, whether it is mine, or based on a majority signal. We went with Fios because we wanted a stronger signal, but we ended up getting a weaker signal. One problem, is not just internet it is also when there are a combination of TV and internet signals going on at once. You might have two TV's on and one of them is streaming Netflix on a player, and another person is surfing the web. Fios should be able to handle this because Comcast with a lower mbps can. Maybe Netflix runs less efficient on Fios and uses up more bandwidth? Who knows? But the problem for me started the day we switched over to Fios.
Same problem here, just switched over from Comcast 50/10 package to Verizon 75/35. Speeds are better than whats rated on speedtest.net. But I get cut outs on the connection using Spotify, Netflix and Vudu. Now heres the big problem, its not wifi since my house is wired for ethernet. All PCs and TVs are wired and drop outs happen regardless of wired or wireless. Also this seems to happen more during the hours of 4-10pm. I'm debating just going back to Comcast and getting rid of this headache.
Why oh why isn't someone from Verizon (tech support AND management) monitoring this thread and posting their thoughts/advise so all can read? I have stuck with Verizon thru all my problems because I have a work-around but I csn understand why there are a lot of upset people out there, some of whom are switching back to other suppliers. Verizon seems to have gotten too big to bother dealing with individual subscribers and their phillosophy seems to be to ignore a problem (or re-direct a user to their useless web-support) and it will go away.
I'm very interested in this thread as I'm having the exact same issues. I've got an internet ready LG TV with a direct ethernet connection to the Actiontec router. In the past few weeks I've suddenly been getting awful buffering and dropping out many times during Amazon streaming shows. And it is happening during 'prime time' (6-9pm)
Amazon told me the same thing--that my records show excellent bandwidth streaming with sudden complete drops. The tech said it looked like the provider was using some sort of Speed Burst that was dumping a ton of data and then 'resting' before sending the next packet--obviously not what one wants for Streaming unless a huge amount is pre-buffered.
I assume it is Verizon but they are impossible to get hold of and when you do, it is rare to get a tech who understands and can diagnose the issue, so any input you all have would be great. I don't know of any way to adjust the HD streaming of Amazon to either increase the buffering or lower the transfer rate (which Hulu does let you do), and I hate to have to switch to SD after bothering to pay for all the HD stuff.
At about 7pm I log into Amazon streaming via Sony S790 bluray player. I have 35mps Fios and the system is hardwired. Connection speed at log in is 15mps. I choose the program I want to stream. Initial speed is still 15mps. After about 1 minute you can watch the speed drop from 15mps to 0.5mps in about 30 seconds. I then get a message to contact my ISP because of the low speed. After about 2 minutes the streaming resumes for about 30 seconds and the whole cycle repeats.
Started watching Amazon at 5:30pm (PST), 15mps. Worked fine until 6:58 when speed went downt to 2mps, streaming paused, message to contact ISP. Streaming resumed after about 1 minute. This happened three times in row. Then speed went to 25mps and I had no further problems.
That doesn't make sense to me. With my prior cable provider my best connection speed was around 1.5mps. At that speed I never had a problem streaming content from Amazon. I didn't encounter problems until it dropped below 1mps. Depending on the content I was ok at under 500kps.
I don't doubt the problems being related in this thread are real. But I suspect the connection speed is not the real culprit. Something else is going on and the speed issue is just a symptom of the real problem.
Latest input from a Verizon tech was that I examine the spitters I have and maybe reduce the number. I did and I only have the one 5-way 7.5db splitter that Verizon installed and a 2-way unmarked splitter that I installed between the Verizon splitter and the Actiontek router. It's possible but I don't think this is the problem.
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