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Cyndi Barca
I tried following all the procedures (HD, Auto light, and touch up) on how to improve your video quality. I even unistalled zoom and install it back again. However, I still have the same results. Everything was fine before upgrading to MacOS Monterey but after that I lost the quality of my C922 Logitech Pro great video quality in Zoom. It's still good when I FaceTime or Photo Booth. How do I fix this? Thank you.
This is not desirable long term for me because it's another junk app that I have to keep running taking up resources and menu bar space when the camera works fine for all other video apps. The driver should be enough. So hopefully they fix the real issue soon so we don't have to cover it up.
After installing Monterey my webcam downgraded from HD. Disabling the HD toggle on Zoom made it better but my wide-angle view became crappy. After installing Logi Tune, things went back to normal. It's probably a format or codec issue/bug with Monterey.
Zoom seems to be instantiating the video stream at a low resolution, regardless of whether or not you toggle HD Mode. The only thing that seems to fix it, temporarily, are loading an app that properly instantiates a high-resolution video stream like LogiTune or even the Logitech Gaming Software, which is what I was using previously as a workaround.
So for now I have to launch my zoom meeting, turn on my video in zoom, then go to Logi Tune and open it so it shows its own video preview, which kicks the video stream into actual high def. I have to do this every time I toggle the video in Zoom or whenever I join a new call.
I have this issue too, and have found a temporary workaround completely by accident. As I was trying to figure this problem out while in Zoom I happened to check out FaceTime and noticed it would correct the Zoom image.
Add this problem to the USB-C hubs not working and Calendar being incredibly slow when using Exchange accounts and I am now following 3 different bugs that have all cropped up since "upgrading" to Monterey. I deliver online training for a living. The Zoom issue is not insignificant to me. I may have to reinstall Big Sur.
This is not resolved at all.
Some strange work-arounds that make zoom crash more often than not (like using another app to force zoom into HD mode).
I can toggle HD mode in zoom, but it just looks dark and blurry. If i open any other video app. it works just fine.
This is a common issue with this Logitech camera, as many people have confirmed. Please don't spread misinformation about requiring paid Zoom accounts and please update your Zoom support person to explain the issue.
Yah, this is nothing to do with bandwidth. Im also on a premium corporate account. This does not happen with the same camera in Zoom on Windows. And it does not happen in other video calling apps on Mac OS Monterey either, Google Meet, Facetime, Teams all look fine. The problem should be somewhere in the Zoom Mac OS client.
EDIT: Might be something to do with using camera through external USB hub that only support USB 2.0. I have mac Macbook Pro M1 connected to a dock. But still, works fine in all other apps, and it worked fine in Big Sur.
This sounds like a different issue. As many people have commented, the option to pick HD isn't gone or disabled, it just doesn't work; regardless of Zoom settings the camera is incredibly blurry under OSX Monterey on Zoom, when it was fine on older versions of OSX.
Logitech C925e. We're definitely on a paid enterprise account. HD is enabled (can't even uncheck it). Same symptoms as everyone else -- I can leave LogiTune running and toggle video on and off periodically to get back to good quality video. But this is pretty abysmal. @wintpe What version did you downgrade to? I'll have to give that a shot. This current situation is untenable and pretty embarrassing.
I have a Logitech 920c and a Macbook with Monterey and an enterprise Zoom account. Recently I have been suffering occasional flashes or flickering in the video but it seems to occur only when I have checked HD in preferences.
After much effort, time with help deskers, and uninstalling and re-installing software, I found this is a known problem which Zoom appear to have no interest in solving.
Alternatives are Google Meet and Skype.
Logitech C925e webcam
This webcam setup works correctly with HD video in all other apps on my mac... Zoom is the only app that consistently shows blurry video, regardless of any zoom video settings being toggled. Specifically, I can confirm that the "HD" video toggle in this version of zoom appears to do absolutely nothing (if anything it makes the quality worse when turned on).
EDIT: I upgraded zoom to 5.9.1 (3506) and the problem is still present. However, using logitech's logitune app (as suggested previously in this thread) does seem to provide a usable albeit annoying work around.