Location 700415 - PROBLEM Report 20861923 - Guest RHONDA PAUL

[Servic...@servicecheck.net]

Guest Relations - Web Entry
Incident Report: 20861923
Reported On	Occurred On
Sat, Apr 17, 2021 11:25 AM EST	Sat, Apr 17, 2021 10:40 AM
Revised On: Mon, Apr 19, 2021 08:26 AM EST
Comments
*** Report details were entered by Guest *** I ordered the country music star omelette about 2 weeks ago and it was fantastic today I was so excited to order another and I was truly disappointed after a 45 min wait on a to go order I get it and there is no cheese or country gravy on it and I ordered toast and received pancakes I called back and was told there was a mix up and they could remake it and it would take a few minutes I told her if I could just get the gravy it would be ok she brought the gravy out but I tell you the omelette was so dry and gravy was watery just thought u should know I'm not sure that I will ever be back soooooo disappointing thank you for listening
Categories
* This report contains one or more chargeable categories.
* Problem - Service - To_Go/Delivery - Extended Quote Time
* Problem - Product - Village Inn - Food/Drink - Preparation
* Problem - Service - To_Go/Delivery - Wrong Order
* Problem - Product - Village Inn - Food/Drink - Quality
APOLOGY RESPONSE _ AUTO EMAIL A - Village Inn Franchise
Distribution
Dave Branscomb; Magnolia Grove; Teresa Rivera; Titze
Fulfillment
Franchise Email Response : Scheduled to be emailed on 04/19/2021
Questions
Additional Notes (Web Entry):
Resolution Area for Web Reports: Emailed guest, thanked, apologized for disappointment, and said I would pass their feedback on to the franchisee. Please contact guest, communicate conversation through the MRS and close the report. 4/19 Matt Rampey
Guest Information
Rhonda Paul	Daytime Phone: (850) 545-4024
1600 Mill Street	Evening Phone: (850) 545-4024
Tallahassee, Florida 32310	Email: rp...@pstallahassee.com
Contact History	Prior Contacts Prior Complaints
OC/NN/VI/BSQ:	None None
Other ServiceCheck Clients:	2 times. 2 times.
*Complaints = Emergency + Problem
Contact ServiceCheck`s Management Response System (MRS)
Click here to access MRS
Answer all questions:
Was the guest contacted ?
Was the issue resolved ?
Will the guest return ?
Confirmation number:
Location Information
700415 - MAGNOLIA GROVE	VILLAGE INN
1225 Park Avenue East	General Manager
Tallahassee, Florida 32301	(850) 877-8471
VI Franchises-FOD-Dave Branscomb-Michael Titze-Titze Locations
Mon, Apr 19, 2021 08:31 AM EST	Confidential & Proprietary (c) ServiceCheck Inc.