If you encounter a failing shard, please help everyone out by (before restarting it!) locating the failing test and then:
If it timed out:
see whether the timeout can be adjusted upward (the max timeout in Travis is now 540 seconds in order to time out in a way that will get a useful error message) and maybe bump it in your PR.
If it didn't timeout, or the timeout can't be adjusted, consider bumping or creating a flaky-test issue.