Known Issues List-!!READ FIRST BEFORE CREATING A NEW TOPIC!!

[Panamon-Creel]

For current bugs and issues please consult the Changes in some Panoramio features announcement post in the Q&S forum.

[Panamon-Creel]

Known Issues Archive

Items that had been closed/resolved go here

1. View Counter not working or not consistent
   
   Archived: 09 May 2008
   
   1. First reported: unsure
      
   2. Main discussion thread: here
      
   3. Work around to issue exists:
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved 08May2008
      
   6. Moderator Comments:
      
   
   
   
2. Picture Upload to Panoramio Album not Working
   
   Archived: 06 September 2007
   
   1. First reported: 31 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: Yes 01 Sep. 07
      
   5. Current Status: Resolved - 3 Sept. 2007
      
   6. Moderator Comments:
      
   
   
   
3. Mapping of New Photos doesn't work
   
   Archived: 06 September 2007
   
   1. First reported: Approx. 17 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved 19 August 2007
      
   6. Moderator Comments:
      
   
   
   
4. E-Mail notifications for Comments not working
   
   Archived: 20 September 2007
   
   1. First reported: Beginning of August
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved
      
   6. Moderator Comments:
      
   
   
   
5. Relocation Suggestion Received Message displayed but no relocations shown when clicking on link
   
   Archived: 20 September 2007
   
   1. First reported: 21 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved
      
   6. Moderator Comments:
      
   
   
   
6. Picture not Reviewed shown but review counter in the Help file shows higher ID number reviewed
   
   Archived: 05 November 2007
   
   1. First reported: 22 August 2007
      
   2. Main discussion thread:
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: seems resolved
      
   6. Moderator Comments:Bug with the counter shown in the Help file. Do not take it for granted that this number is correct.
      
   
   
   
7. Tags disappearing, Tags not sticking,....
   
   Archived: 05 November 2007
   
   1. First reported: Approx 10 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: Yes, click for Link
      
   4. Reported to Panoramio Team by Mods: Yes
      
   5. Current Status: Resolved
      
   6. Moderator Comments:
      
   
   
   
8. Use of double quotes in picture title generates scripting error that will block any picture from being displayed on map when one picture with that error is present at the location
   
   Archived: 05 November 2007
   
   1. First reported: 22 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status:Resolved
      
   6. Moderator Comments: I believe that this issue had been around for a long time but wasn't really noticed until now. Thanks for finding out what the issue is "ekl"!
      
   
   
   List prior migration
   The following is a list of known Panoramio related Issues/Bugs that has been generated by the Forum moderators.
   Note: The latest Issue/Bug that has been reported/found will be on top of the list.
   Read through the list and if Your issue is listed then use the link provided to the main discussion thread and and leave Your comments there if You like.
   We Forum Moderators are just Users like You that have volunteered to moderate the Forum. As such we don't have any special channels to the Panoramio team to communicate issues and have to use the normal E-Mail as every one else, so venting your frustrations on us doesn't get the problem fixed any faster but may just get you on our trouble user watch list. Please keep a cool head and don't start flaming
   live">
   
   
9. Panoramio Symbol shown of thumbnail but review status text is "Not reviewed"
   
   1. First reported: unsure
      
   2. Main discussion thread:
      
   3. Work around to issue exists:
      
   4. Reported to Panoramio Team by Mods: Yes
      
   5. Current Status: Not Resolved
      
   6. Moderator Comments:
      
   
   
   
10. GE selected pictures do not show under Popular tab in Panoramio Map
    
    1. First reported: unsure
       
    2. Main discussion thread:
       
    3. Work around to issue exists:
       
    4. Reported to Panoramio Team by Mods: Yes
       
    5. Current Status: Not Resolved
       
    6. Moderator Comments:
       
    
    
    
11. Position Map not showing satellite images at some Zoom levels
    
    1. First reported: unsure
       
    2. Main discussion thread:
       
    3. Work around to issue exists:
       
    4. Reported to Panoramio Team by Mods: yes
       
    5. Current Status: Not Resolved
       
    6. Moderator Comments: Might be related to the GE mapping App used in Panoramio
       
    
    
    
12. Pictures not mapped at upload but mapped afterwards may not go in the GE review queue
    
    1. First reported: unsure
       
    2. Main discussion thread: here
       
    3. Work around to issue exists: map at upload
       
    4. Reported to Panoramio Team by Mods: yes
       
    5. Current Status: Not Resolved
       
    6. Moderator Comments: Use the Re-Review form for such cases in order to place the picture back into the review queue. Picture can also be deleted and re-uploaded if it doesn't cause too much inconvinience
       
    
    
    
13. Picture "near by" location caption differs from actual location
    
    1. First reported: Long Time ago
       
    2. Main discussion thread: here
       
    3. Work around to issue exists: No
       
    4. Reported to Panoramio Team by Mods: No
       
    5. Current Status: Not Resolved
       
    6. Moderator Comments:
       Panoramio uses external location databases like GeoNames.org for the near by location display so it's best to try to correct the location there.
       
    
    
    

[Panamon-Creel]

Added Archive section and "near by location" caption issue.

[Eduardo Manchón]

Hi guys, just back from holidays. The bug number 2 is fixed now, the counter of the suggestion received should be working properly now.

Eduardo

[Eduardo Manchón]

The bug number 5. E-Mail notifications for Comments are working again, if not please just tell me.

Eduardo

[ENRIQUE_B]

Quote Panamon_Creel:

Added Archive section and "near by location" caption issue.

Hi Panamon_Creel, Please let me know which is the present status of the "wrong nearby location" issue. And, if possible, why it can't be fixed-
THX.

Enrique.

[Eduardo Manchón]

Hi guys,

Photos located in a band between 4 degrees north and 4 degrees south around the World, approx. 30.000 photos, lost the mapping information, so they appear now as unmapped.

We are working right now on fixing this issue and we expect to recover the position of at least half of the photos, but unfortunately not all of them.

The area between 4 degrees north and south is not specially populated with photos, but still some important places like Singapore are inside. Already some people is re-mapping those photos, thanks for that.

We apologize for this problem. Sorry guys.

Eduardo

[Eduardo Manchón]

Regarding the previous issue. Now we are almost ready and we recovered the position of around 70% of the 30.000 photos that lost its position. We expect to recover a little bit more positions, around 5%-10%. Now you can see again Singapore full of photos.

Regards,

Eduardo

[Philippe Stoop]

About 'disappearing tags" bug :
as Larry Workman noticed several days ago already (see topic http://www.panoramio.com/forum/viewtopic.php?t=4462), it SEEMS that this bug is fixed now.

But it has not been confirmed (neither contradicted) by anybody from Panoramio. What is the status of this bug?

[Panamon-Creel]

Sorry folks haven't updated this one for some time now.
Archived three and added a "new" one (lost review queue)

[Panamon-Creel]

Update:

Added the Picture loss on GE issue.

Cleaned up non FAQ related discussions.

[Panamon-Creel]

Updated the Blue Dot disappearance issue.
I'll keep it in the list until the next GE update.

[Daniela Brocca]

Tags are disappearing again.In the Spanish forum I have some claim.Myself have old tags that do not stick,some as Poland.This issue was never really fixed.

[Panamon-Creel]

Thanks Daniela, I made Eduardo aware of the issue and Yes I'll put it in the above list if not resolved by tomorrow

[Josh Lewis]

I cant tell if its my computer or is there a glitch with this site.... I go to my page and it says something about me not having any images posted and I notice my images are gone, until I refresh it. I go to my contacts and it says that there content was deleted until I refresh the page again, then I view somwones photo and the hits are 278, and I refresh the page and then it says 0 and all the comments are gone.... I checked to make sure it was'nt my computer by going to other sites besides Panoramio and it seems as if this one was the only one that seemed to be taking unuassually long to load up and I would have to refresh it everytime for it to work, I had a hard time just gettting to this forum.

[Panamon-Creel]

it's a temporary glitch, happens when the servers are overloaded which creates all kind of weird messages.

[Josh Lewis]

Glad to know, it seems as if that is no longer happending. Thanks for letting me know. It only seems to say "You have no posted photos" or something like that every time I use the back button so I end up having to need to refresh the page. So long as I don't use the back button, this won't happend.

[brabason]

More on overloaded servers

It seems to me that GE looks up a server when I display a blue dot photo.

Is this server Panoramio or is it a different one? There are loading slow responses on both sites. I just come back later but this is a hit and miss strategy because of world wide access.

By the way, well done team. Loads of photos on GE, saves on travelling all over the world.

[Matthew Winn]

Quote brabason:

It seems to me that GE looks up a server when I display a blue dot photo.
Is this server Panoramio or is it a different one?

It's a different one: Google Earth has its own repository of medium-sized images and information. Panoramio's servers are only contacted if you click through from the Google Earth picture to access one of the features of Panoramio itself.

[Chip Stephan]

When I click on "Tags" in the menu bar, I get a "403 Forbidden" error.

[Matthew Walters]

Hi Chip

There is some database maintenance/optimisation going on at the moment, so you will notice a few minor blips. (Another is the page numbers missing on your thumbnail page, leaving just the prev and next buttons.)

Matthew

[Chip Stephan]

Thanks, Matthew. I'd noticed the missing page numbers, but thought it was an improvement. As long as the team is messing with it, do you think they could add "first" and "last" buttons?

[purdey12345]

I tried to view this

http://static.panoramio.com/photos/original/6033639.jpg
and received an error message

"This XML file does not appear to have any style information associated with it. The document tree is shown below."

and a load of gobbledygook.

No matter how I try to combat the system e.g. by swapping image numbers in the url I still get this.

I've noticed it occasionally with others' pics but never my own until now.

Explanation please

[Panamon-Creel]

Updated with Positioning Map and View Counter issues.

Sorry that I didn't reply earlier nickelvd, haven't heard to much questions about the color differences so I'm not sure if I should add it.

[Panamon-Creel]

Added:
-Pano symbol but shows "not reviewed"
-GE selected but not on Popular Map

Archived:
-View Counter

[SteveT]

Quote Panamon_Creel:

Updated with Positioning Map and View Counter issues.

Hi Panamon
Although I have had no problems with the count since Thursday 8th morning on a large number of photos.

The counter issue is still not completely resolved please see Andre Speek's comments on the issue. I have verified his issues and also just dropped Eduardo a line to make him aware it.

Stephen

[phil.d.howard]

I'm encountering approximately this already known bug. But for me it is affecting every zoom level of the Satellite view (but not the Map view). It seems to be an access quota issue that I had encountered with Google Maps on the satellite view a couple times in the past. I did some very heavy access of a lot of adjacent areas in the satellite view, then suddenly I was getting that error "We are sorry, but we don't have imagery at this zoom level for this region." Now I'm getting this in Panoramio. But it seems to be a lot quicker. Another browser instance (not the same process) already looking at Google Maps Satellite view encountered it at the same time. Thinking that the combination of these accesses I had been doing today hit that access quota issue, I changed my IP address. Then I could view the satellite images again. So I started to upload my first photos and after I got 5 of them mapped, the problem started again.

It can't be the case tha Panoramio is using a separate set of map servers with a different quota basis because it affects ordinary access to Google Maps as well (so it's a common quota count). My thinking now is that somehow the Panoramio code is over-accessing the blocks too widely (too many get fetched) or otherwise is weighted more heavily against an access count.

[J Williams]

First, a few days ago when I clicked on my bookmark to get to the main panoramio site, I ended up in someone else's account! I had to log out of that account and log in to my account. This has happened twice in the last week or so.

Second, I posted to the stitched pano forum, and the subject does not show up in the post.

You all have a great thing going here...please let me know if I can be of assistance. Thanks.

[taoy]

I think "Popular tab" problem (No.2) is resolved (Finally!!).

Please update the list.

[keepclicking]

Are the recent problems the reason for previosly selected pictures being demoted to not selected status.

Quote Panamon_Creel:

Known Issues Archive

Items that had been closed/resolved go here

1. View Counter not working or not consistent
   
   Archived: 09 May 2008
   
   1. First reported: unsure
      
   2. Main discussion thread: here
      
   3. Work around to issue exists:
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved 08May2008
      
   6. Moderator Comments:
      
   
   
   
2. Picture Upload to Panoramio Album not Working
   
   Archived: 06 September 2007
   
   1. First reported: 31 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: Yes 01 Sep. 07
      
   5. Current Status: Resolved - 3 Sept. 2007
      
   6. Moderator Comments:
      
   
   
   
3. Mapping of New Photos doesn't work
   
   Archived: 06 September 2007
   
   1. First reported: Approx. 17 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved 19 August 2007
      
   6. Moderator Comments:
      
   
   
   
4. E-Mail notifications for Comments not working
   
   Archived: 20 September 2007
   
   1. First reported: Beginning of August
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved
      
   6. Moderator Comments:
      
   
   
   
5. Relocation Suggestion Received Message displayed but no relocations shown when clicking on link
   
   Archived: 20 September 2007
   
   1. First reported: 21 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: Resolved
      
   6. Moderator Comments:
      
   
   
   
6. Picture not Reviewed shown but review counter in the Help file shows higher ID number reviewed
   
   Archived: 05 November 2007
   
   1. First reported: 22 August 2007
      
   2. Main discussion thread:
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status: seems resolved
      
   6. Moderator Comments:Bug with the counter shown in the Help file. Do not take it for granted that this number is correct.
      
   
   
   
7. Tags disappearing, Tags not sticking,....
   
   Archived: 05 November 2007
   
   1. First reported: Approx 10 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: Yes, click for Link
      
   4. Reported to Panoramio Team by Mods: Yes
      
   5. Current Status: Resolved
      
   6. Moderator Comments:
      
   
   
   
8. Use of double quotes in picture title generates scripting error that will block any picture from being displayed on map when one picture with that error is present at the location
   
   Archived: 05 November 2007
   
   1. First reported: 22 August 2007
      
   2. Main discussion thread: here
      
   3. Work around to issue exists: No
      
   4. Reported to Panoramio Team by Mods: No
      
   5. Current Status:Resolved
      
   6. Moderator Comments: I believe that this issue had been around for a long time but wasn't really noticed until now. Thanks for finding out what the issue is "ekl"!
      
   
   
   

[MaryJo]

I've noticed that some of the views were deleted. The counting of views have decreased. When comparing the number of views in one photo (19249287) from yesterday (784) evening with the number i see today (773), i notice some disapered. It seams like there was some problem with some of the saved views from yesterday. Is it possible? Thanks and best regards, MaryJo

[Draken]

Quote MaryJo:

I've noticed that some of the views were deleted. The counting of views have decreased. When comparing the number of views in one photo (19249287) from yesterday (784) evening with the number i see today (773), i notice some disapered. It seams like there was some problem with some of the saved views from yesterday. Is it possible? Thanks and best regards, MaryJo

Yes. There is a current thread dealing with this issue in the Q & S forum.

[ƤōƝƓ]

Hi

Is IMPROPER REJECTION OF PHOTOS a known issue too? I don't see it is listed there.

[hvbemmel]

Quote w☺rap☺ng《阿鵬》:

Hi

Is IMPROPER REJECTION OF PHOTOS a known issue too? I don't see it is listed there.

It is an known issue due to the migration and new way of reviewing thats coming up and doesn't belong in this list.

there is an unknown error from the last review where many pictures (way above the usual error rate) that should have been accepted got rejected and many that should have been rejected got accepted. The admins want to sort this out before doing something that could create an even bigger mess.

[uk_cam]

I've had trouble uploading pictures, no thumbnails appear in the page where I could add location and description. My user page shows empty rectangles for images I tried to upload a week ago, and images I tried to upload just tonight are nowhere to be seen!

Here is my user page with the empty rectangles:

http://www.panoramio.com/user/1543751

[Conrad Nay]

Hi there...I've been trying to upload photos this morning and get the following message:

Internal error uploading photo

I have occasionally received this message with other upload efforts over the last week or so, but a "retry" always sorted it out.

Today I tried at least 5 times to upload 4 photos, and only got this message.

Is this a temporary issue?

[Draken]

Quote Conrad Nay:

Well, if it is not temporary it is the demise of Panoramio.

[Conrad Nay]

So true Draken! I guess I meant to ask if this was going to be a problem for a while!

[Conrad Nay]

Working fine now, so indeed it was temporary!

[Cinza]

I know I have seen comments about this glitch so it must be a known problem:

Entry of a latitude and longitude when initially positioning a photo location defaults to an arbitrary map reference.

This is a particular problem when trying to position the location in areas where imagery resolution is poor and one has good geographical coordinates either from GPS or other map/chart reference. I have noted the default location is sometimes miles away from the given reference location, particularly when that location is in coastal waters.

Any progress anyone knows about? Front or back burner by the staff?

[Paulin Mar]

i received a comment from this user, going there i noticed that all the comments appear the same:

"This comment cannot be displayed"

go to

http://www.panoramio.com/user/3815515

and check. Thanks

[O.KIRK]

thanks pannamon i followed your instructions and it worked .
but had to make sure i did the refresh
no refresh no tags
previously i did all these things without the refresh . no success . that made all the difference

[O.KIRK]

Now i find it works sometimes .but not on every change, i will persivere thankyou olive

[O.KIRK]

all working fine thanks

[Gary Martin]

Hi,

my photos that were showing on Google Earth are no longer showing. I have uploaded more and now I have none that are showing. They are all showing mapped including the older ones.

There are also alot of photos in New Zealand that are no longer visible on Google Earth.

Thanks,

[Panamon-Creel]

Quote Gary Martin:

....

my photos that were showing on Google Earth are no longer showing.

....

see sticky topic in the Q&S forum