Hey - thanks for the response. So a quick disclaimer, we do not have any tech staff and so I'm a run-of-the-mill reporter trying to figure this out. I have some rudimentary python experience.
Here's the deal: I have access to our Amazon Web Services account and the weird thing is there is no existing AMI or instance that I can see. It looks like there's no history of us having installed PANDA...although it was working just fine a week or two ago.
Has anyone encountered this problem? We are up to date with our payments, payment records suggest we have been using PANDA regularly, I just can't seem to figure out what happened.