Subject: City of Palo Alto Rolls Out Second Phase of Expanded Hours and Services on August 2
96 City is also Stepping Up Safety Requirements for Visitors to City Facilities Email not displaying correctly? View it in your browser.
For Immediate Release
July 29, 2021 --> --> City of Palo Alto Rolls Out Second Phase of Expanded Hours and Services on August 2, While Stepping Up Safety Requirements for Visitors to City Facilities
--> PALO ALTO, CALIF. – The City of Palo Alto announced today the second phase of their expanded hours and services, while increasing pandemic-related safety requirements for visitors to City facilities.
“While we monitor the rise in COVID-19 Delta variant cases and continue to implement strong safety protocols, we’re pleased to launch the second phase of expanding City hours and services.” said City Manager Ed Shikada. “We’re doing everything we can, in the face of staff reductions, to balance everchanging safety needs with the community’s desire to return to some semblance of a normal life.”
In response to the latest safety recommendations by County and State health officials—who have reported increasing concern over a rise in the number of COVID-19 Delta variant cases—the City now requires all visitors to City facilities to wear masks indoors, regardless of vaccination status, and continue maintaining social distancing protocols.
Here are the latest updates to hours and services.
City Hall Services
The City Hall services are now open by appointment from 8 a.m. to 5 p.m., for business with administration, code enforcement, public works, transportation services, police records services, utility billing services, and revenue collections. Appointments will help City staff maintain safe social distancing standards.
Planning and Development Services plans to transition from virtual to hybrid appointments (in-person and phone/virtual) starting August 9, Monday through Thursday from 8:30 a.m. to 4:30 p.m. (in-person) and Monday through Friday from 8:30 a.m. to 4:30 p.m. (phone/virtual). Beginning August 2, customers can come inside the Development Center located at 285 Hamilton Avenue to book an in-person appointment for the following week OR book a virtual appointment. Appointments can also be booked online.
To save the public time, reduce carbon emissions, and continue business efficiencies found during the pandemic, City Hall will continue its phone and online services, which were well received during the pandemic restrictions when walkups were not possible. This includes City services such as parking permits and tickets, building permits and planning appointments, utility bill payments and police reports.
Although the City hoped to enable hybrid public meetings (blend of in-person and virtual) in August, safety concerns prompted the decision to continue the virtual-only meeting format for City Council and City boards and commissions, at least through the month of August. The City hopes to hold hybrid public meetings in September.
Community ServicesChildren’s TheatreThe Administrative Office of the theatre is open Monday through Friday, 9 a.m. to 5 p.m. (with extended hours for the building as needed for classes, rehearsals and performances).
Summer Hot Dog performances run from 6:30 p.m. – 7:30 p.m. (gates open at 5:45 p.m.), Wednesday through Sunday, until August 8.
To purchase tickets for an upcoming performance, visit the Enjoy! Catalog.
Community CentersMitchell, Cubberley and Lucie Stern are now open to the public without appointment Tuesday through Thursday, 8:30 a.m. to 5:30 p.m. Customer service hours by phone and email are available Mondays and Fridays 8:30 a.m. to 5:30 p.m.
Cubberley Theatre is available for rentals. Find information on rentals.
Baylands Golf LinksDriving Range Opens at 6:30am.
Golf Course Opens at 7 a.m. (Last tee time at 6 p.m.)
Baylands Cafe7 a.m. – 6 p.m. (Mon - Thurs)
7 a.m. – 7 p.m. (Fri, Sat, & Sun)
Book a tee time online.
Junior Museum & ZooThe new museum and zoo plan to reopen in October 2021 with new exhibits and animals.
View the Enjoy! Catalog and register for classes.
Palo Alto Art CenterThe Palo Alto Art Center is now open Tuesday through Saturday, 10 a.m. to 5 p.m. with virtual services on Mondays 10 a.m. to 5 p.m.
Visitors can still check out the current exhibition, The Black Index, where the artists featured build upon the tradition of Black self-representation as an antidote to colonialist images. The next exhibition, The Art of Disability Culture, runs Sept. 11 to Dec. 11, 2021, and features artists with disabilities dispelling myths, dissolving barriers and disrupting prejudice.
View the Enjoy! Catalog and Palo Alto Art Center class registration.
Parks and Open SpacesAll parks are open from sunrise to 10:30 p.m. All open space preserves are open from 8 a.m. to sunset.
Parks restrooms, basketball courts, pickleball courts, tennis courts are open.
All athletic fields and the skatepark are open.
View more information on parks locations and programs.
Parks administration is available by calling (650) 496-6962
or emailing pa...@cityofpaloalto.org
Rinconada PoolOpen for customer service, lap swim, Masters team, open swim lessons and camps seven days per week.
View the complete pool schedule.
The following libraries are now offering limited in-library access, with no appointments required, at:Mitchell Park LibraryTuesdays through Thursdays from 2 p.m. to 8 p.m.
Fridays & Saturdays, 12 p.m. to 5 p.m.
Children’s LibraryTuesdays, Wednesdays and Saturdays, 1 p.m. to 5 p.m.
Rinconada LibraryWednesdays, Fridays and Saturdays, 10 a.m. – 5:00 p.m.
Thursdays, 2 p.m. – 8 p.m.
The online e-library remains open 24/7. Read more about current library services. The Library aims to partially reopen the Downtown and College Terrace branches in late August and expand hours at the Mitchell Park and Rinconada libraries by mid-to-late September. Expanded public hours at all libraries are tentatively planned for October, depending on permanent and temporary staffing hiring. Read more in detail about the library’s reopening plans.
Animal CareAnimal Control remains open 7 days a week from 7 a.m. to 7 p.m. 24-hour dispatch is available at (650) 329-2413
Pets In Need (Animal Shelter) remains open by appointment only Monday through Saturday, 9 a.m. to 5 p.m. Visit petsinneed.org
for more information.
The Police Department has many reporting options available on the updated website, allowing flexibility in reporting incidents at a time that is convenient for them. The public’s use of online reporting options allows patrol officers to focus on the immediate needs of the community, remaining available to respond to urgent calls and spending their time investigating crimes with suspect information or patrolling to deter criminal activity.
Please note that online options should not be used to report in-progress or just-occurred crimes, traffic collisions, or emergencies. Instead, call 9-1-1.
Utilities Department The CPAU continues to focus on customer service by allowing easy access to appointments through the online appointment app. The Customer Service call center and Credit and Collections will be serving the community on a hybrid schedule; one team in the office while one team working remotely on a weekly basis.
We encourage the public to monitor our City Reopening webpage for any new updates on expanded hours and services moving forward. --> --> ABOUT THE CITY OF PALO ALTO Palo Alto, known as the “Birthplace of Silicon Valley,” is home to 69,700 residents and nearly 100,000 jobs. Unique among city organizations, the City of Palo Alto operates a full-array of services including its own gas, electric, water, sewer, refuse and storm drainage provided at very competitive rates for its customers. The City of Palo Alto offers robust community amenities including 36 parks, 39 playgrounds, five community and youth centers, 41 miles of walking/biking trails and five libraries. The City also manages a regional airport and provides fire, police and emergency services. Palo Alto is an award-winning City recognized nationally as innovative and well-managed, one of a small number of California cities with a AAA bond rating. City services and performance also receive high marks from community members in the annual citizen survey conducted by Polco (previously National Research Center).
As the global center of technology and innovation, Palo Alto is the corporate headquarters for many world-class companies and research facilities such as VMWare, Hewlett-Packard, IDEO, Tesla, and Skype. Home to Stanford University and a top-ranked public school system, Palo Alto also features beautiful and historic residential neighborhoods, vibrant shopping and retail districts. Palo Alto has a highly educated and culturally sophisticated citizenry that is actively engaged in making a difference both locally and globally.
For more information, visit the City of Palo Alto’s website at www.cityofpaloalto.org
, or follow the City on Twitter, Facebook, Medium, Next Door and Instagram, by going to www.cityofpaloalto.org/connect
. Sign-up for City newsletters by going to www.cityofpaloalto.org/newslettersignup
. --> Sent By:
Jeanne Sullivan Billeci
City Manager's Office
Office Phone: (415) 735-0511
--> Copyright © 2021 City of Palo Alto, All rights reserved.
You are receiving this email because you are a media contact.
Our mailing address is:
City of Palo Alto250 Hamilton Ave # 7
Palo Alto, CA 94301-2531
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.