Gitkraken 6.5.1

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Aleshia Ducharme

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Aug 3, 2024, 3:39:03 PM8/3/24

to pampquarweane

Refresh Token takes me to a GitKraken page in the browser, which indicated that I was authenticated and the system would work. I checked inside GitKraken, and I am authenticated. I also regenerated an SSH key. However, it keeps giving me this pop up no matter how many times I re-authorize.

Thank your for your follow-up on this thread, I really appreciate it. Meanwhile I managed to correct the issue by deleting the .gitkraken folder in Roaming (Windows user here) and cloning the repository again - contacted GitKraken support for that.

I am able to consistently reproduce the issue by working with a repository that uses a number of git submodules. If I work on a feature branch that points to a different commit other than develop does for either of these submodules, upon trying to switch to develop and pull the latest changes I am continuously prompted to re-authorize GitKraken in Gitlab.

For my current client this bug is a serious nuisance because it forces me to do the above steps sometimes even multiple times a day, in addition to reinstalling all dependencies with each new cloning. This increases the time I spend on a task by a certain margin.

This is a common problem within our organisation. I reported it to GitKraken but all they could suggest was that the repository has become corrupt. The connection to gitlab will be lost and a new token has to be generated then the project re-cloned.