Firstly, hamrick support is superb, so ask him if you have any problems. One thing, which is unlikely to be YOUR problem, is that some scanner drivers, which hamrick does not supply, are intel. So, if you have an ARM mac, it does not work unless you use the intel version of vuescan and have rosetta turned on. With that, my vuescan works perfectly with my old epson 4490 scanner. Their problem report page is: Problem Report VueScan
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