Motorola Service Complaint

[Sophie Reynolds]

Ifwe make a change to this statement, we will make previous versions available so that you can see when changes occurred and what they are. If we make any material changes to this statement, we will notify you by means of a notice on our website or by an email (sent to the email address specified in your account) at the time the change becomes effective. Where applicable data protection laws require us, we will also seek your consent to any material changes that affect how we use or transfer your personal information. We encourage you to review this page periodically for the latest information on our privacy practices.

Motorola collects information about you when you interact with our websites and certain offline services maintained by Motorola or our service providers and partners. We use this information in order to provide you with a product or a service that you have requested; to provide you with customer service or support; to send you news, updates or offers; when you participate in events; to improve our websites, products and services; and to make sure that they are performing at their best; among other reasons.

Motorola does not use or disclose sensitive personal information of consumers. For consumers residing in California, United States, Lenovo adheres to Section 7027(m) of the California Consumer Privacy Act Regulations. Motorola does not use sensitive personal information to infer characteristics about consumers.

Please note that, in certain circumstances, if you do not provide us with personal information where needed, we may not be able to provide you with the products, experiences or functionalities that you have requested. The following describes how we collect, use and share information, including personal information, in certain online and offline contexts.

Motorola also conducts research on our users' demographics (for example, age and gender), interests, and behavior based on the information you provide to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve you. Motorola sometimes supplements this information with additional data supplied by third parties. Motorola may share this data with our service providers so that they may provide data hosting, processing, analysis, and related services to Motorola.

Your user profile may consist of information, including personal information, you provide while interacting with Motorola, such as your use of certain areas of our websites; your Lenovo ID, My Account, Passport or Motorola ID account; your contact with our customer service representatives; Motorola Product(s) registration information; and from certain Motorola Products and services that you use. Your user profile allows Motorola to:

Certain Lenovo and Motorola products, applications, and services may use technologies and tools that are powered by machine learning and artificial intelligence. The purpose of these technologies and tools is to deliver and improve our products and services in an ethical way. If a particular Lenovo or Motorola product, application, or service uses artificial intelligence to process personal data of our customers, consumers or users, we will describe those practices to the extent applicable and as required by law. Additionally, Lenovo may use data collected from products, applications, and services to train machine learning and artificial intelligence models.

The following sections describe in further detail the types of information that may be contained within a user profile, how Motorola uses that information, whether that information is shared with any third parties, and certain choices you may have regarding the information. For further details on other types of information that could be included in your user profile, please see the Motorola privacy statement for your product.

When you choose to create a Lenovo ID, a Motorola ID, register your Motorola Product, or create an account through My Account or Passport, we will collect information, including personal information, about you and your Motorola Product(s). We use your Lenovo ID or Motorola ID and related registration and account information to identify you including when you use certain of our software applications (such as Lenovo Vantage) and our interactive services (like our online stores and customer support sites).

If you choose to create a Lenovo ID or Motorola ID or to register your products, we will need to collect certain information from you such as your name, address, email address, language, region/country, product type/model, product serial number, date of product registration, and activation data about your operating system. We will use this information in order to administer your account or profile; provide services that you have requested; and to provide you with communications, including marketing messages that you choose to receive from Motorola. The information collected and retained by Motorola for these purposes may be shared with our service providers so that they may provide data hosting, processing and marketing services to and on behalf of Motorola.

We will collect personal information from you when you choose to place an order with Motorola. This may include your name, email address, billing and shipping address, phone number, payment information (such as credit or debit card), age/date of birth, information to personalize a Motorola product or service, and in limited circumstances where such information is strictly required for such order processing, social security number or other national identification number. Motorola uses this information to facilitate the processing of your order and to enable us to contact you if a problem arises with your order. Additionally, if you purchase a product requiring service, your personal information may be used to obtain a credit report, if necessary.

We may share this information with service providers and partners who are involved in our e-commerce and retail fulfillment activities, such as data hosting companies; payment processors; financial institutions; shipping companies; and wireless carriers (if carrier services are ordered or activated via our site).

Certain Motorola product and service support activities may also involve you contacting Motorola or Motorola contacting you, including by phone, email or chat. Please note that, in these cases, we may record calls and chat session transcripts for staff training and quality assurance purposes. To provide you with the service or support that you have requested, such as requesting technical support or repair under a warranty for your Motorola product, Motorola or Lenovo customer service personnel may also collect and access personal information about you, such as your user profile, account information, contact information, Motorola product and service identifiers, and information about how you use your Motorola product and service.

Some Motorola and Lenovo customer service personnel work for service providers that supply such services to Motorola and its customers and may have access to information about you in this context. Motorola and Lenovo use data hosting, processing and communications service providers, such as online, automated, and AI-powered chat tools, to support these activities.

In addition, authorized Motorola distributors, resellers or repair providers for Motorola products may also have access to certain customer service, quality assurance and product information described herein to support your product or to provide a service that you have requested, such as repair services under a warranty for your Motorola product.

If you receive marketing, advertising or promotional communications from Motorola, Lenovo and/or their partners - such as via email or in-product push notifications - or if you choose to participate in an event, contest or survey, we will collect personal and non-personal information about you to help us manage these campaigns and communications, or to facilitate your participation. In particular, we may collect your name, address, email address, phone number, age/date of birth, Motorola product information, your user profile data, and additional personal information you choose to provide. We may also use this information to send to you product support notices; announcements; newsletters; and, when allowed by applicable laws, invitations to complete customer satisfaction surveys.

You may also receive transactional communications from Motorola such as order confirmations and service or software updates. You are not required to subscribe to receive Motorola marketing communications to purchase a product from Motorola. You may choose to unsubscribe by following the instructions included in those communications; by navigating to the Motorola unsubscribe or opt-out mechanism; by changing your preferences in your account settings; or you can submit a request.

Motorola may offer its customers the opportunity to participate in loyalty programs that offer discounts, coupons, or other incentives. While these programs are entirely optional and participation is not a requirement for purchasing from Motorola, they require the collection of certain personal information from you if you do choose to participate.

The information collected for purposes of enrolling and participating in a Motorola loyalty program may include your name, address, email address, phone number, age/date of birth, Motorola product information, your user profile data, purchase history, and additional personal information you choose to provide. This information may be shared with service providers or partners of Motorola to manage loyalty programs on our behalf. Motorola may also use data hosting and processing service providers to support these activities. You may end your participation in a Motorola loyalty program by following any steps set forth by the applicable loyalty program rules.

Individuals can only become a member of a Family Hub account through an invitation. This invitation is generated by Lenovo and sent to the family member to their email address. The Family Manager must obtain the consent of other family members before submitting to Lenovo their email addresses; the address will be used by Lenovo only to send the invitation email. Lenovo will delete the recipient's email address when the Family Manager deletes the invitation. Lenovo notifies the Family Manager when an invitation is accepted.

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