Week 10 Journal Entry

[ben.n...@gmail.com]

If you could ask any five questions to an English speaking employee in
a hotel, travel agency, airline, financial planning agency (SeMin),
Sports Arena (Sung-Hee), or other place of employment of your choice,
what would those questions be? For example if you could talk to an
English speaker who works in the position you wish to someday have,
what would you ask? Also, what do you think they would say in response
to your questions?

For example, if I were to talk to a tenured Tourism professor at
Harvard a question, I may ask him/her what is the biggest challenge
you face as a professor? I don't know exactly what he would say but I
can imagine that he may answer with, "Keeping the information I give
my students current so as to not present stale information."

Give it a try! What five questions would you ask someone who works in
the field that you are hoping to get into? And, how do you think they
would answer? Write your questions first and then after you've written
them out, try to answer them as if you were in their position.

[izard...@hanmail.net]

I am quite interested in the position at the front desk of a hotel, so
the five questions I will give would as follows:

1. What do you think is the biggest challenge for you to work here?
==> Facing different kinds of people from all over the world everyday
with various unexpected incidents is a great challenge for me, I
think.

2. Someone said that having good language skills is very important for
someone who want to perform well in a hotel, is that true?
==> Yeah, I agree. But I think that having a wide-scope knowledge is
important as well. If you can tell a foreign guest where the washroom
is, you are also expected to direct him to the nearest best cinema and
tells him what's on with a fluent English.

3. It is said that interpersonal relationship at work is more
complicated than the relationship with cusomers, what do you think?
==> Well, you have thrown me a really complicated question. You know
things like love understands love, it needs no talk. I think it's hard
to say, and it depends. But one thing I am quite sure is that just be
yourself nomatter how others treat you. For the customer in the hotel,
you are the professional person who serves them to meet their needs
and satisfy them, which is your duty. And for your workmates you are
just part of the team, someone likes flattering while someone prefers
to work silencely, who knows, there is no standard judgement, right?

4. Since you have worked at the front office for years, can you give
me some idea about what you would probably do if one of your guests
calls you in the early morning and complains about a leak in the
ceiling of his room. He is very upset and demands that you handle the
situation immediately?
==>Well, firstly, I will immediately go up to his room to check on the
situation personally. And then I would formally apologize to him and
help him change to a different room, preferably upgrading his room to
a suite and present him some meal coupons or a fruit basket to show
our apologize again. After the guest has settled down in the new room,
I will call housekeeping to have the leaking room taken care of as
soon as I could.

5. What do you often do after work?
==> I often feel totally exhausted after work, not only physically but
spiritually as well. So I tell myself, I will only think of me from
this moment, going to the movie or doing some sports, or even cooking
would be decent choices.

[nars...@hotmail.com]

Financial planner

1. What is the biggest challenge in this field?
->You are always compared with your co-workers. You may set a new sale
record this year but no one is gonna remember that next year. It is
stopless competition.

2. We are under the serious economy crisis now, What do you think the
financial planner's roll these days?
->As you know, someone said this is the bigget crisis since a great
econimic recession. What we should do now is to build up trust with
costomers. Stock market may go up and down but we should keep the
trust with customers. We have some bright prospection in near future.
We should hold our customers mind.

3. I am majoring hotel & convention management. What would you
consider my strong points as a financial planner?
-> By studying hotel & convention management. I am sure you have
learned good communication skills and manners, which are necessary for
us. I think there is a merit you studying hotel management.

4. Then, What would you consider my weak points to be a financial
planner while I am stuying hotel management?
-> Lack of knowledge and understanding economy industry would be your
weak points. To get over them you should get a certificated license.
and you also need a very strong motivation how you got interested in
this field.

5. I am studying for AFPK test. what else would you recommend me to
have?
-> AFPK(Associated Financial Planner Korea) is one of the best license
for financial planner but you don't want to satisfy with that. because
it gives you a qualification to take a CFP(Certificated Financial
Planner) test which is an international FP license. I know It is a big
challenge for you, but it has great merit in this field. Go for it.

[ans...@hanmail.net]

0337016 Moon ji sook
Hotel room clerk


1. What would younlike to follow between your dream and money,
when you're looking for a job?
-> There is no question that I follow my dream behind in money.If
people choose their dream, that they are passionate
about their work. This will be more effort than people who are
trying to earn their paycheck. By choosing careers that
they enjoy, people will in long run.

2. Do you have any idea to overcome your weak points?
-> Sometimes I'm a impatient person.for this reason I often regret
what I did.
Since I knew my personality I'm very careful a word and my
behavior.
Before acting, I just think it is right or not. that is the way to
reduce my mistake.

3. Could you learn more thing like language or another special skill
in your free time
if the company expects you?
-> Every learning is the most interested part becase I can be
developed through learning.
Consequently, I'll be glad that i have a chance. This is like my
chance.

4. Could you do the shiftwork?
-> Of course. Service industry is not same with other industries.
We provide service is invigible thing. So it demands public
spirit.
If I work in service industry it's unavoidable thing.

5. Service could be different with situation or employee's condition,
how would you do if your are tired?
-> Actually the answer is simple. Anytime I'll do my best.
Because this is my job but also what I've really wanted.
even though I;m tired, I just have smile to the customers.

[kyum...@naver.com]

If I have a chane to meet a CEO of travel agent, I want to ask
following questions.

1..Could you tell me your travel agent?

FIRST TRAVEL is Korea’s largest travel agency now served by over 2500
employees, and it ranks as the number one travel company for the ten
years in terms of overseas travel and airline ticket sales. FIRST
TRAVEL is a travel wholesaler with a stable business network that
allow us to tell 14000 travel products through 5000 retail travel
agencies. By 2010, we plans to expand its global network to 50
international regions.


2. These day travel business is under the recession and there is few
opening in your business field.
What do you think about the future of travel business?

There are a threat and an opportunity.
All industies, as well as travel industry, come to a crisis due to
several factors such as currency exchanges, oil shock, economy crisis
and so on.
It is a threat. On the other hand, people have a high standard of
living and want to enjoy their leisure. It is an opportunity.
Unfortunately we have a crisis now, but leisure is one of the people's
most important wants. By the time economy become stable, travel
industy also will be.


3. What motivates you?

The attraction of the travel.
From my youngest year, I have really enjoyed traveling and I have
traveled several countries regardless of the place and season.
Actually I cannot remember exactly all the place I visited but I
remember the memory I saw and felt. They are still remained in my
heart. So I’d like to help other people enjoy the travel more
conveniently and more reasonably.


4. What challenges are you looking for in a position?

Customer satisfaction. Nowadays there are many travel agency and
travel products packed to the brim.
It is very difficult to invent a unique travel product that attract
customer and satisfy all of them. In my position, it will be the most
difficult challenges and it can enhance my abilities.

5. How often do you travel?

Well, I can remember my last travel. I am a tour consultant but it is
hard for me to travel. Of course I often go abroad to invest the
product. Many people envy me. No one knows it is not my travel but my
business. I hope that I make the best plan for my family and travel
with them.

[sungbulee]

If I work in hotel banquet department I want to ask those questions.

1. What do think about service mind?

Service mind is the most important thing for every industry.
especially hospotality industry is more important than any other
industy because. in hotel need to always contact to customers.
Service mind which means do somethin for somebody and make them
happy. It's too hard make somebody feels happy.
but customer satisfaction is increase our profit so we do our best
make them happy and they will be repeat customers.

2. What did you prepare for make service mind?

I stydy hotel management. so I know well about not only hotel
service but also all service industries.
I'm good at reading other's mind. so I can do make somebody happy.
for example before somebody thisty, I can serve water to person. that
is my strength.

3. What is your ideal job in your field?

I want to become a sales manager in banquet department. I want to
work in banquet department based on enough experience I want to sales
to people our nice party function. these days in Korea hotel make a
lot of weding ceremony.
so I'll concerntrate in weding part and become a manager.

4. Do you think have enough skiis for work in hotel banquet
department?

Of course I do . I have enough experience. I worked crowne plaza
hotel banquet department in a year. so I know how to work, how to deal
with customers. so If I work in here I'll do really good job . I have
confidence better than any other people.

5. Why are you choose this job?

first I studied hotel management . I like hospitality industry and
I never think about other jobs since I've attend university
The hotel industry will be develope more and more . at that time I
want to be a famous person in hotel industry.
I just wanna be a professor in hotel industry.

[mjmj...@gmail.com]

MINJI JO

Flight attendant

1. what is the biggest challenge for working in the service industry.
- The most biggest challenge is hiding my emotions. when i confronted
in difficult situation
I can not express our emotion. because i am person who represent our
airline company
so i always try to hide my emotion also i have to keep good
impression to custmer.

2. what is the most important qulification to be a flight attendant?
- I think the passion is the one of the importnat qulification.If
someone have a passion about their work
Not only they could enjoy the working also they might be work
etusiastically
also it could be motivates to other coworker. Thus the priority
qulification is having a passion.

3. what do you think the advantage of this job?
- working in the environment of multi culture is the great advantage
of flight attendant.
during the work, we have to work with coworker who are from
diffirent nationalities and deal with customer.
It is very exciting for me, because though the working experience i
will get more understanding about the other culture.
also I could broden my perspectives to toword the world.

4. Do you prefer to work alone or in teams?
- I am certainly good at working alone but i prefer to work with
team.
Because I could achieve the great of accomplishments also we could
make up other people's weak point each other.
and so the result of the work is much better than i work alone. in
addition, there is saying that "two hands is better than one hand"

5. what is your long term plan as a flight attendant?
- If i work as cabin crew over 5 years, i would like to make my own
special trevel book.
there is so many kind of trevel book but especially i want to write
unique story and information.
cabin crew have a lot of opportunuty to trevel go abroad. so I am
going to find special place,
resturant which is difficult to recognize during the travel.



.

[MINJI KWON]

Five Questions, It's not easy, but I'll try!

Firstly already I have job but, if I think about it.
I want to work for travel agency. I’ll imagine it.
1. What is your purpose of the job?
My purpose of the job is that I want to make people better by
traveling.
Because, when I traveled around the world my mind was grown up as I
experienced. Then I could make points of my life by the traveling.
Then I wanted help people to find their points.
Strongly I believe every traveling makes people better.
I hope people have a good memory by my work.

2. Why did you step in to this field?
Just I though I’ll be happy, if I travel a lot.
Then I tried to find something similar business as like my interest.
On the way, I reckoned it is travel officer. Then I tried having a job
experience for travel agency for to conform it. Then it was quite
correct. I was happy even I was in office, I felt I’m traveling while
I contact with customers.

3. Are you satisfied about your business?
Yes, I am.
I am so glad to answer it ‘Yes!’ I think it is very lucky if someone’s
business is same with someone’s dream job.
It persuades me to endure hard work when I exhaust.

4. Have you ever regretted about your choice (for job)?
Actually, I can’t say ‘No!’ clearly.
Even it was my dream job. Sometimes it has gab between my dream and
really job. Also work of this field is very busy and hard.
Usually, I face to something hard and I overcome it.
It is pleasure of business, isn’t it?
Just I tried to overcome it for my pleasure.

5. If you have something to advice to us, what do you want to tell us?
Don’t afraid to do challenge.
If you want to work for global business, you have to adapt to variety
kind of situations as well.
You are so young. You can do everything.