Week 6: Mid Term Script

[ben.n...@gmail.com]

Please post your script(s) here. Make sure and include the names of
all group members along with the setting for your dialogue(s).

[날아라]

배금양, 조민지, 유하나

Travel agency- T(Guem Ryabg Bae) Customer-C(Hana Yu) Marketing
meneger -M(Minji JO) Hotel receptionist -H(Cuem Ryang Bae)

T: Good morning. This is Rainbow Travel agency. Can I help you?
C: Hello, I have some questions
T: Okay. How may I help you?
C: Actually I won the lottery event about free flight ticket for
paris.
T: Wow. Congratulations Ma'am. I'll just connect you to Marketing
dempartment meneger. so could you hold the phone?
C: Sure. no problem
T: hello. i'm sorry. now marketing meneger is unavailable at the
moment.
C: okay. can I leave a messeage?
T:sure.I'm just getting a pen.ok go ahead.
C: Please say to her If she available to talk just call me back at
7:00pm
T:okay can I ask your name and phone number?
c: sere, my name is Hana yu and my phone number is 486-1231
T: can you spell that your name?
C: My first name is h-horse a-apple -n-nice a-apple and family name is
Y-you -U-unite
T: okay let me read that back to you. your name is Hana YU and Phone
number is 486-1231　Is that right?
C: yes
T: anything else that I can help you?
c: no thanks
T:okay i'll give her your messeage
c:thank you so much
T: oh!!hold on please I have marketing meneger. could you wait just a
moment?
c: okay.
M: Hello i'm Minji JO marketing meneger of Rainbow travel agency.
how can I help you?
C: hello i'd like to know when I can use flight ticket.
M: you won the lottery event congatulations ma'am. we let you know
about scheduled service for trip. Before may I check your name please?
C: sure my name is Hana Yu
M: we're going to provide first class of Round trip flight itineray
ticket for paris. It will be indepent tour for you.
C: wow. that's great.
M: so I'd like to know what date is possible to use flight ticket?
because you can book only in Low season
C: Is it impossible to reseve in High season?
M: Yes ma'am. unfortunately already it overbooks in high season
C: okay. so i'd like to book from oct.20 to oct.26 because I will
supposed to have a break at that time.
M: That's great! we're offering only flight ticket so you should book
hotel by yourself.
C: thank you very much. but how can I get flight ticket?
M: we will send you electroic ticket to your e-mail. so can I ask your
e-mail address?
C: sure! my e-mail address is hana...@hotmail.com
M: Could you spell that e-mail address?
C: ok. h-a-n-a-b banana and a- n nurse and a @ hotmail.com
M: Also I will give you some tips. When you arrived at the airport go
to the immigration and get the visa. Moreover make sure your shopping
goods. The price not to exceed 400$ over 400$ customs will charge you
tax. and if you have many luggage you can ask help to skycap.
C: Thank you It will be useful information. Aha! I worry about on more
thing if I late I can't take flight?
M: no ma'am If you don't show up, we will put you on wait list. so you
can take next flight.
C: Thank you!!!
M: Your welcome. If you need my help, when you feel free just call me.
I hope have a great time in Paris. have a good day.
c: thank you. have a nice day too bye.
M: Bye.

(Hotel)
H: Hello. This is Guem Ryang Bae of Receptionist of KAYA hotel may I
help you?
C: hello, I'd like to book a room
H: Okay, which date do you want to stay in hotel?
C: I'm going to stay for 6 days from Oct20 to Oct 26
H:Okay. let me check whether if we have an available room for you. we
have a two kind of room left single bed room and double bed room.
C: before make a decision how much is Rack rate per one night in
single bed room?
H: It costs 150$ Per one night.
C:Okay i'd like to reserve for single bed room.
H: May I have your neme?
C: sure my name is Hana YU.
H: Greats! I'll let you know reservation information that you'll stay
for 6 days in the single room. Is that right?
C: yes.
H: Greats! we offer all convenient amenities and Continental plan meal
also If you want , we have a room service. So anything else I can help
you?
C: actually I want to know your hotel have a resturant.
H:Yes we have a fency resturant . it opens 6:00 am in the morning to
10:00 pm
also If you want to reserve resturant our concierge will help you.
C:Wow! That' great. thank you.
H: you're welcome have a good day bye.
C: bye.

(calling to KAYA Hotel)
H: hello This is Guem Ryang Bae of Receptionist of KAYA hotel may I
help you?
C: hello.....
H: Hello I'm sorry could you speak up? I can't hear your voice.
C: hello??
H: Hello. now I can hear your voice. can I help you?
C:Yes, i'd like to transfer room reservation.
H: Okay no problem. May I have your name please?
C: sure my name is HANA YU I'd like to change the single bed room to
double bed room but it must be conneting room.
H: Okay let me check that room. yes we still have a double bed room
but it's adjoining room. so Do you want to transfer?
C: um...Let me think okay I want to take it.
H: okay you will be stay in adjoining room. In oct20-Oct 26 Is that
right?
C:yes.
H:Is there anything else I can help you with today?
C: No thank you. bye
H: have a good day bye.

<Leave a messeage>
H: Hello, This is GuemRyang Bae of receptionist of KAYA hote.
Unfortuately we don't have enough adjoining room. because 1weeks ago
already booked it. I'm sorry and if you don't mind i'd like to suggest
Mega-resort which is one of the biggist hotel there is a lot of enough
room and they have a American plan meal so you don't need to reserve
resturant. also that hotel is center of the transportation so many
hotel consumers satisfied with that. But if you don't like it we also
reconmmad other kind of lodging.

[izard...@hanmail.net]

Group members: Semin Hong; Izard
Setting: Someone is planning a round-trip itinerary1) to China. So he
telephoned a travel agent2) to see if there is any travel package3)
available, unfortunately he found that the schedule was inappropriate.
Then he decided to have an independent tour4) and booked a hotel all
by himself.

Scene 1: At the travel agency
A: Good morning, Hana Tour Travel Agency, how may I help you today?
B: Good morning, I am calling in connection with travelling China, can
I speak to someone in charge of that, please?
A: Of course, hold on please, I will put you through.
B: OK, thank you.
(Transferring…)
A: Good morning, what may I help you?
B: Hello, I’m just calling to see if there is any travel package for
China, I mean I’d like to go to Shanghai, and I am looking for a round-
trip flight tour.
A: OK, one moment please. Oh, here, we’ve got one. The itinerary
begins from 15th Oct. to 17th Oct. of which the price is 550,000 won.
B: The price sounds reasonable but I don’t think that I can afford
that time. Anyway, thank you very much.
A: You are welcome. Thank you for calling.

Scene 2: At the air ticket agency
A: Good afternoon, how may I help you?
B: Yes, I’d like to book a round trip ticket to Shanghai, please.
A: Can I have your name, sir?
B: Izard.
A: Oh, sorry, sir. There was just a bad line, do you mind repeating
that, please?
B: Izard, that is I-Z-A-R-D, I for Italy.
A: Great, and when is that for exactly?
B: On 6th Oct. please. And I am expected to return on 11th Oct.
A: Ok, hold on for a second, please.
(Checking for that…)
A: Oh, I am terribly sorry, sir. Because of the high season5) in
China, we have already been over booked6) that week. So how about 8th
Oct.?
B: Uh… Ok, but I expect that you are not overbooking me on that day,
because I wouldn’t like to get myself bumped7)…
A: Don’t worry about that sir. And could you tell me which class you
prefer?
B: I suppose there must be little pitch8) in the coach class9), so
give two tickets of the first class10), because I am a little bit
tall.
A: That’s right, sir. Let me confirm your reservation11) then. Your
flight is of CAAC (Civil Aviation11) Administration of China), on 8th
Oct. and the return date is on 13th Oct. first class. Is there
anything else?
B: No, thank you very much.
A: Any time, sir.
Scene 3: At the hotel 1
A: Good afternoon, room division, may I help you?
B: Yes, please. I’d like reserve a room.
A: Could you tell me your expected arrival date please?
B: On 8th Oct.
A: Oh, I am terribly sorry sir, we have booked solid on that date. But
we can put you on a waitlist12) or we can recommend you another hotel
around here.
B: Please give me the number, I am taking a memo.
A: Ok, that is 28…
B: Sorry, just bear with me a moment, I am getting my pen…

Scene 4: At the hotel 2
A: Good afternoon, Holiday Inn room reservation, Hong speaking. May I
help you?
B: Hello, I’d like to know if you have a vacancy from 8th to 13th Oct.
A: I was wondering that how many people is that for, please.
B: Me, myself.
A: Right. Hang on a second, please.
(Checking for that)
A: Yes, we have some rooms available on those days. What kind of room
would you like, sir? Are you on a business travel13)?
B: No, I am just on a leisure travel14), so I am expecting rooms
comfortable first.
A: I understand. So how about a suite room facing the Huangpu river?
Of course, we also have another type-junior suite15) at a lower rack
rate16).
B. Suite room with sightseeing please. And how much do you charge for
that, please?
A: Well, we’ve got American Plan17) which includes three meals daily
and Continental Plan18) which includes a daily continental breakfast,
respectively. Which do you prefer?
B: With a daily breakfast, please. And I am wondering if room
service19) available all day?
A: Yes, sir. And you can also check on your folio20) at any time you’d
like to.
B: I see, thanks for your help.
A: Any time, sir. Could I have your name, please?
B: Izard, that is I-Z-A-R-D.
A: Very well, sir. If you have any worry about information of
transportantion21) and tourist attractions22), please feel free to
find our concierge23) in the hotel. He will try best to help with any
consumers24).
B: That’s great. I’d really appreciate your kindness.
A: It’s my pleasure, sir. We are looking forward to serving and making
you a wonderful experience25) here soon.

[sungbulee]

[sungbulee]

Team member Sungbu lee , Minji kwon
Cell phone 011-9406-0025, 010-2626-2279

In hotel. resevation.

A: Good morning reservation, How may I help you?

B: Hi, I'd like to book two rooms from 1st of May.

A: How long are you going to stay, sir?

B: A couple of nights.

A: What kind of room do you want sir?

B: A double room, and I want to use connecting room Is it possible?.

A: Hang on a second sir, Let me see... We have enough rooms that
day,
Because It's not High season, thesedays.
Unfortunately, We don't have any connecting rooms. I'm so sorry
about that
How about adjoining rooms? I think that is better than
connecting room.

B: Are you sure? I'll trust you, I'll take it.

A: May I have you name sir?

B: Sungbu Lee.

A: What is spell in your first name?

B: s-u-n-g-b-u sun.s u,usa n,no g,gun,b,boy u,usa

A: I got it MR.Lee Thak you for your cooperation,
Do you have anything else I can help you?

B: Two more things, first, I just want to know, how much is it cost
rack rate per night for double room?

A: Actually Our official rate that is $150 per night for double bed
rooms.
but you are so lucky, that's why you can be discount, for
promotional fare
because you are early reservation customer.

B: That's great. I'm so happy, how much percent?

A: You gonna discount 20% from rack rate.

B: Thank you very much. onemore thing, do you have restaurant in
your hotel?

A: Of course MR.Lee. we have Chinese restaurant, Korean restaurant,
Western restaurant.
Do you want to having a meal in hotel restaurant?

B: Yes, I'd like to have a dinner in French restaurant when I check-
in.
Can I reserve restaurant?
A: Sure, how many guest in your party?
B: For 5people.
A: What time do you want?
B: P.M 7:00 please.
A: All right MR.Lee no ploblem.
Let me confirm your reservations, MR.Lee,
You reserved two double rooms for adjoining room 1st to 3rd on
May
and 1st May, You also reserve French restautant P.M. 7:00
party for 5people
Is everything all right?
B: Yes, perfect. thank you very much appreciate your kindless.
A: No ploblem MR.Lee. It's my pleasure.
I'm look forward to seeing you that day Thank you for using our
hotel.
Have a nice day.
B: Thank you you too.

[kyum...@naver.com]

Conversation between customer and travel agent


S : secretary
C : customer
T : travel agent


S : Good morning~ HP computing. Can I help you?

T : Hello this is FIRST TRAVEL AGENT. Can I speak to Mr. Glen, please?

S : I’m afraid not. He is out at the moment. Can I ask what it’s in
connection with?

T : I’m calling to let him know that our new travel package to stay in
London for 6days,
flying business class has been released, because he is our loyal
customer.
Could you tell him FIRST TRAVEL AGENT called?

S : Okay. Anything else?

T : No, that’s all. Thank you very much. Good bye!




5 hours later




T : Hello. FIRST TRAVEL AGENT. How can I help you?

C : I just want to ask about the message I got this morning.

T : Are you talking about the travel package?

C : That’s right. Actually, I am planning to attend a conference from
October 24th to 26th in London. Can you describe it in detail?

T : Our new travel package includes 5 night in an all-suite hotel,
guided tour in London, a soccer ticket for Manchester UTD., and
roundtrip business class. The all-inclusive price is 5,000,000 USD.
But we’ll give you special discounts as our loyal customer.

It costs you only 4,500,000 USD.

C : Hmm. It is more expensive than I expected. Well I just want to
book a flight ticket to London.

T : Which kind of flight do you want? We have a non-stop flight, a
direct flight and a connecting flight.

C : Non-stop please. Can I use a frequent flyer mileage sward seat?

T : Hang on, please. I’ll check the computer reservation system.

C : Okay.


1minutes later


T : I’m afraid that the award seats are not available now due to a
blackout period.

C : Well, in that case I’d like to book a business class departing on
October 24th and returning on the 26th.

T : Thank you sir. Can I have your name?

C : My name is Glen Lee.

T : Your name is G L E N and your surname is LEE?

C : That’s right.

T : And your passport number please?

C : sm0225131

T : Thank you sir. Can I take your e-mail address to send your e-
ticket.

C : gle...@or.kr.

T : That’s reserve d for you. Please don’t hesitate to contact us if
you have any problems. Thank you, Have a nice journey~

[wangying]

Name : Sierra wang ying
No.0583816 0583813

W want to have a travel in ‘zei zu’ island in November. And she called
her friend S who worked in
a travel agency. She asked S the information about this travel and to
book hotel and air ticket for
her.

L: Good morning. Pai Chai International Travel.
W: Hello. Can I speak to Sierra, please?
L: I’m afraid not, She’s out at the moment, can I take a message?
W: Thanks, can you tell her Wang Ying called?
L: As in W-A-N-G-Y-A-N-G?
W: NO. it’s W-A-N-G-Y-I-N-G.
L: Ok, Wang Ying. And has she got your number?
W: Yes, she got it
L: And anything else?
W: No, just tell her call me back.
L: Ok
W: Thank you very much, bye.
L: Bye.
---------------------------------------------------------------------------------
W: Hello, Wang Ying speaking.
S: Hi, Wang Ying, this is Sierra.
W: Oh, Sierra, how are you?
S: Fine, Thanks. Hello, oh, hello?
W: Hello, it’s me again. The line just went dead.
S: Oh, what’s the matter?
W: I want to travel ‘zei zu’ island this month, could you give me some
information about it?
S: Sure. So many attractions in ‘Zei Zu’ island. as a travel
intermediary we have enough experiences of tour. Do you want to have a
Business Travel or VFR Travel?
W: No. I just want to have a Leisure Travel.
S: How many people is that for?
W: Only my boyfriend and I .
S: I want to tell you that this month is High Season so maybe the cost
is more expansive than Shoulder Season and Low Season. Do you want to
change another time?
W: Oh, but we just have spare time in this month. So we want to make a
short travel during our vocation.
S: Ok. I’ll book hotel and air ticket for you.
W: Thank you.
S: Do you prefer a business hotel,, , converted hotel , Convention and
meeting hotel or other kinds of lodging? And how many nights is that
for?
W: Just 5 days. And I’d like to a business hotel.
S: And when is that for exactly?
W: 14th-----19th of November.
S: Is that a single or a double room? And the junior suite or
amenities?
W: Double room, just like the connecting room. or the adjoining room
S: will that be OK?
W: I prefer a quiet room away from the street.
S: Ok.
W: Yes, and what’s the day rate for this room?
S: $ 45 a night, plus tax.
W: Yeah, could you reserve two air tickets for me?
S: Of course. What time is that for?
W: Are there any airs leaving in morning? And I’d like to a nonstop
flight.
S: Let me check the inventory. Ok, there are two every day. one leaves
at 8 o’clock, another leaves at 11o’clock.
W: OK, I’d like to book two tickets on 8 o’clock
S: Do you want to use the electronic ticket and do you want to first
class , economy class or business class?
W: En, economy class. And could you charter a car for me during the
whole tour time?
S: Of course. Don’t forget to have a shore excursion. and Can I have a
credit card number to guarantee that booking?
W: It’s visa card, 6745 2358 9346, expiry October 2011.
S: By the way, if there is a blackout period I will inform you
beforehand.
S: Ok, Can I have your phone number?
W: Yes. 010-5626-8511
S: Is that 010-5626-8511?
W. Yes.
S: I will give you a call tomorrow. But you should fax me the copy of
your passport as soon as possible.
W: Ok. Thank you. Bye.
S: Bye.
-------------------------------------------------
W: This is the voicemail of Wang Ying. I’m afraid I am unable to
answer your call at the moment. Please leave a message after the tone.
S: Hello, Wang Ying. I am Sierra. I have reserved it for you according
to the computer reservation system., Please check your email and if
you have any problems ,please contact me as soon as possible. Have a
good journey. Bye.

[ki...@naver.com]

Group members: Shin Woo-jin, Lee Sung-hee
Setting: Sung-hee wants to make a reservation to tokoy travel.
So she calls her friend Jin at Hanatour company.



scene 1

A: Hello. Hanatour. Can I help you?
S: Hi, can I speak to travel agent Jin?
A: Ok, one moment. I'll put you throught to Mr. JIn.
.
.
A: Sorry, He's out this morning.
S: Can you ask him to call me back on my mobile?
A: Ok, can I have your number please?
S: S as in star, U as in unicorn, N as in nurse, G as in gold, H as in
hotel, ddouble E as in elephant.
A: Let me read that back to you. S-U-N-G H-E-E is that right?
S: Ok, I'll give him your message. Good bye.
A: Thanks, bye.




Scene 2

S: Hello.
J: Hi, this is Jin at Hanatour.
S: Oh- Jin, how are you?
J: Good, thanks. I saw your message.
S: Oh, I'd like to make a reservation to Tokoy.
J: When do you want to leave for Tokoy?
S: I want to leave 25th July.
J: Are you traveling in a group?
S: Yesm we're five. It's for business travel.
J: Oh, how long will you stay there?
S: I'm going to stay a week.
J: One way flight or round trip flight?
S: Round trip please.
J: Just a moment. I'll check the ticket.
.
.
J: Oh, sorry. That week is the high season. So coach class is already
booked. The seats are only left business class and first class on that
day. Is that Ok?
S: That's ok. I'll take business class
J: Ok, let me check that back to you. Your group is five. And the
flight is non-stop flight, JAL 707 leaving at 2:00 PM on 25th July to
Tokoy.
S: That's right. I also would like book a hotel. Could you recommend a
hotel near downtown?
J: What kinf of hotel would like? resort hotel or converted hotel or
all suit hotel or business hotel?
S: I'd like a business hotel.
J: Than T.K business hotel would be my recommendation. I was stayed
there before, there concierge and room service are really good.
S: How far is it from CVB center?
J: It's not that far from there. It takes about 5 minutes by taxi.
S: That's good. I'll choose there.
J: What type of room would you like?
S: I'd like a connecting room or adjoining room. What's the day rate
per night?
J: That'll be 50dollars each person include tax and continental plan.
S: Ok, sorry to bother you. I'd like to book a restraunt.
J: No ploblem. Do you have any restraunt in your mind?
S: I want to book a T.K restaurant.
J: When is that for exactly?
S: The 26th of July 8PM.
J: Smoking or non-smoking?
S: Smoking please.
J: Fine, is there anything else?
S: No, thanks. Ah, where is the famous attraction in Tokyo?
J: Hmm... Tokoy tower, city hall oda.........zz
S: Hello? hello? can you speak up?
J: hello? It's bad line. I'll call you back.




Scene 3

S: This is the voicemail of Sung-Hee. I'm afraid I'm unable to answer
you call at the moment. Please leave a message after the tone.
J: Hello. Sung-Hee. This is Jin at Hanatour. You aren't at home at the
moment. Please call me back. Bye.

[ans...@hanmail.net]

Name: Kim, Jeong-hee 0425004, Moon Ji Sook 0337016


A : Next, please.

How may I help you?

B : Hi. A few days ago I booked a plane to LA at 6:00 p.m. today.
A : Ok. Can I have your name, please.
B : Of course. My name is Moon Ji Sook and I'm going to LA at 6:00.
A : Sorry, sir. Could you speak again please.
B : Yes. My name is Moon Ji Sook. J for Jun, I for internet and S
double O, K.
A : Thank you.
( After a minute)
I'm very sorry to say. Because your seat hasn't been booked yet.
I think you should call to your agency and check your ticket with
your travel agency.
B : Oh, that's the problem. Oh my god.
Hmm, alright. I will check.

(After finish conversation, B is going to call to the agency.)

C : Hello. This is World travel agency. How can I help you.
B : Hi. my name is Moon Ji Sook and I reservated a plane that
departure for
LA at 6:00 today. Now I'm at the airport to go to LA. However, I
cannot get
on the plane because it wasn't booked. So, I'm very upset now.
What's the problem with the ticket?
C : Oh, I'm so sorry sir. Would you please wait a second then I'll
find the way out.
B : Okay, but you have to be in hurry. I'm very impatient. I have to
go LA for
doing my business.

(After a while)

C : Hello, sir. I have to say sorry again by mistake.
I checked your ticket. Your ticket has a problem that the ticket
was booked
with wrong date.
B : What? That's nonsense.
Do you have any other planes to offer?
C : Yes. Actually, I have two ways to get there.
Next plane is full so I can put your name on the waiting list.
B : How long should I wait?
C : The next plane departures at 12:00 A.M.
Because the plane will delay ts least another two hours.
B : How about other offer?
C : You can go to LA next week. It'll be more economy than now.
Recentely, most people are taking their holiday. It means high
season.
But next week will change to low season. So the price is going
down.
Also, you can get some discount.
B : Can you give some discount even if I'm going today?
C : Yes, but if you go next week, you can enjoy your independence
trip.
As well as, I'll change your economy seat to junior suit.
What about second offer?
B : Hmm, that's sound interesting!! But I should think a little.
.............................................................................................................
Okay, How much does it cost?
C : The cost is cheaper than you paid. It's 750,000 won.
B : Wow, that's great. I'll book this one.
C : Thank you, Sir. We will pay back 150,000 won tomorrow.
Then you are going to LA next Monday at 1:00 P.M.
Please go to the air port 2 hours early before you departure.
Then enjoy your travel.
B : Thank you.
C : Thank you. Good bye.

[ans...@hanmail.net]

Name : Kim, Jeong-hee 0425044, Moon Ji Sook 0337016

[kyum...@naver.com]

sorry~~
I forgot writing our name on the script.
Our group is composed of Lee sang mo 0225131 and Jang kyumin 0225171

[ben.n...@gmail.com]

Good job team. This looks good. I've made some grammar corrections
below. I'm not concerned with the spelling errors since you'll be
scored on your speaking ability, not spelling. However, please
memorize your lines and come ready to record on Tuesday! :)

T: Good morning. This is Rainbow Travel agency. Can I help you?
C: Hello, I have some questions
T: Okay. How may I help you?

C: Actually I won the lottery event for the free flight to
paris.
T: Wow. Congratulations Ma'am. Let me connect you to the Marketing
department manager. Would you mind holding for just a moment?
C: Sure. no problem
T: hello. i'm sorry. The marketing meneger is unavailable at the

moment.
C: okay. can I leave a messeage?
T:sure.I'm just getting a pen.ok go ahead.

C: If she's available please have her call me back at
7:00pm
T:okay, and your name and phone number?
c: sure, my name is Hana yu and my phone number is 486-1231
T: can you spell that for me?
C: My first name is Hana. h- as in horse a-as in apple -n-as in nice
a- as in apple apple and last name is
Y-as in you -U- as in unite
T: okay let me read that back to you. your name is Hana YU and your

Phone
number is 486-1231　Is that right?
C: yes

T: anything else that I can help you with?

c: no thanks
T:okay i'll give her your messeage
c:thank you so much
T: oh!!hold on please I have marketing meneger. could you wait just a
moment?
c: okay.
M: Hello i'm Minji JO marketing meneger of Rainbow travel agency.
how can I help you?
C: hello i'd like to know when I can use flight ticket.
M: you won the lottery event congatulations ma'am. we let you know
about scheduled service for trip. Before may I check your name please?
C: sure my name is Hana Yu

M: Great, thanks Mz Yu. we're going to provide you with a first class
Round trip flight itineray
ticket for paris. It will be an independent tour for you.

C: wow. that's great.
M: so I'd like to know what date is possible to use flight ticket?

because you can book only in the Low season
C: Is it impossible to reserve something in the High season?
M: Yes ma'am. unfortunately its already overbooked for the high season
C: okay. so i'd like to book from oct.20 to oct.26 because I am

supposed to have a break at that time.
M: That's great! we're offering only flight ticket so you should book
hotel by yourself.

C: thank you very much. but how can I get my ticket?
M: we will send you electroic ticket to your e-mail. So could I have
your
e-mail address?
C: sure! my e-mail address is hanab...@hotmail.com

M: Could you spell that e-mail address?

C: ok. h-a-n-a-b banana and a- n as in nurse and a @ hotmail.com

M: Also I will give you some tips. When you arrived at the airport go

to immigration and get your visa. Moreover make sure you claim
whatever shopping
goods you've bought. The amount should not exceed 400$ or customs
will charge you
tax. Also, if you have many luggages you can ask the skycap for help.
C: Thank you for this useful information. Aha! I worry about on more
thing. if I'm late can I still take the flight?

M: no ma'am If you don't show up, we will put you on wait list. so you
can take next flight.
C: Thank you!!!

M: Your welcome. If you need my help, when you are free just call me.
I hope you have a great time in Paris. have a good day.

c: thank you. have a nice day too bye.
M: Bye.

(Hotel)

H: Hello. This is Guem Ryang Bae of KAYA hotel may I

help you?
C: hello, I'd like to book a room

H: Okay, when will you be arriving?

C: I'm going to stay for 6 days from Oct20 to Oct 26
H:Okay. let me check whether if we have an available room for you. we

have a two kinds of room left single bed room and double bed room.
C: before make a decision how much is Rack rate per night in a

single bed room?
H: It costs 150$ Per one night.

C:Okay i'd like to make a reservation for a single bed room.

H: May I have your neme?
C: sure my name is Hana YU.

H: Great! So you'll stay for 6 days in the single room. Is that right?
C: yes.
H: Great! we offer many convenient amenities and a Continental plan
meal
also If you want , we have room service. So is there anything else I
can help
you with?
C: actually I want to know if your hotel has a resturant.
H:Yes we have a four star resturant . it open from 6:00 am to
10:00 pm
also If you want to make a resturant reservation, our concierge will

help you.
C:Wow! That' great. thank you.
H: you're welcome have a good day bye.
C: bye.

(calling to KAYA Hotel)
H: hello This is Guem Ryang Bae of Receptionist of KAYA hotel may I
help you?
C: hello.....
H: Hello I'm sorry could you speak up? I can't hear your voice.
C: hello??
H: Hello. now I can hear your voice. can I help you?

C:Yes, i'd like to make a change to my room reservation.

H: Okay no problem. May I have your name please?

C: sure my name is HANA YU I'd like to change from a single bed room
to a
double bed room but it must be a conneting room.

H: Okay let me check that room. yes we still have a double bed room

but it's an adjoining room. Would you like me to change that for you?
C: um...Let me think okay I'll take it.

H: okay you will be stay in adjoining room. In oct20-Oct 26 Is that
right?
C:yes.
H:Is there anything else I can help you with today?
C: No thank you. bye
H: have a good day bye.

<Leave a messeage>

H: Hello, This is GuemRyang Bae of receptionist of KAYA hotel.
Unfortuately we don't have enough adjoining rooms because 1week ago we
already booked them all. I'm sorry and if you don't mind i'd like to
suggest
Mega-resort which is one of the biggest hotels. there are plenty of
rooms and they have an American plan meal so you don't need to make
resturant reservations. Also that hotel offers transportation so many
hotel consumers are satisfied with that. But if you don't like it we
can also
reconmmad another kind of lodging.

[ben.n...@gmail.com]

Nicely done gentlemen. I appreciate you numbering your vocabulary! My
corrections of your script are below. Please memorize your script and
be ready to record on Tuesday! :)

Scene 1: At the travel agency
A: Good morning, Hana Tour Travel Agency, how may I help you today?

B: Good morning, I am calling in connection with travelling to China,

can
I speak to someone in charge of that, please?
A: Of course, hold on please, I will put you through.
B: OK, thank you.
(Transferring…)

A: Good morning, how may I help you?
B: Hello, I’m just calling to see if there is any type of travel

package for
China, I mean I’d like to go to Shanghai, and I am looking for a
round-
trip flight tour.
A: OK, one moment please. Oh, here, we’ve got one. The itinerary

begins from Oct. 15th to Oct. 17th of which the price is 550,000 won.
B: The price sounds reasonable but I don’t think that I can afford to
go at

that time. Anyway, thank you very much.
A: You are welcome. Thank you for calling.

Scene 2: At the airline ticket agency

A: Good afternoon, how may I help you?
B: Yes, I’d like to book a round trip ticket to Shanghai, please.
A: Can I have your name, sir?
B: Izard.
A: Oh, sorry, sir. There was just a bad line, do you mind repeating
that, please?

B: Izard, that is I-Z-A-R-D, I as in Italy.

A: Great, and when is that for exactly?

B: On Oct. 6th please. And I am expected to return on 11th Oct.

A: Ok, hold on for a second, please.
(Checking for that…)
A: Oh, I am terribly sorry, sir. Because of the high season5) in
China, we have already been over booked6) that week. So how about

Oct.8th?

B: Uh… Ok, but I expect that you are not overbooking me on that day,

because I would prefer not to get bumped7)…

A: Don’t worry about that sir. And could you tell me which class you
prefer?

B: I suppose there must be only a little pitch8) in the coach
class9), so
give two tickets for first class10), because I am a little bit
tall.
A: Okay, sir. Let me confirm your reservation11) then. Your

flight is of CAAC (Civil Aviation11) Administration of China), on

Oct. 8th and the return date is on the 13th of Oct. And, you'll be
traveling first class. Is there

anything else?
B: No, thank you very much.
A: Any time, sir.
Scene 3: At the hotel 1
A: Good afternoon, room division, may I help you?
B: Yes, please. I’d like reserve a room.
A: Could you tell me your expected arrival date please?

B: On Oct. 8th
A: Oh, I am terribly sorry sir, we are booked solid on that date. But
we can put you on a waitlist12) or we can recommend another hotel for
you
around here.
B: Please give me the number, I will write it down.

A: Ok, that is 28…
B: Sorry, just bear with me a moment, I am getting my pen…

Scene 4: At the hotel 2
A: Good afternoon, Holiday Inn room reservation, Hong speaking. May I
help you?

B: Hello, I’d like to know if you have a vacancy from the 8th to 13th
of Oct.
A: How many people is that for, please.
B: Just for myself.
A: Right. Hang on for just a second, please.

(Checking for that)
A: Yes, we have some rooms available on those days. What kind of room

would you like, sir? Are you on business travel13)?
B: No, I am just on leisure travel14), so tops on my priority is a
comfortable room.

A: I understand. So how about a suite room facing the Huangpu river?

Of course, we also have a junior suite15) at a lower rack
rate16).
B. I'll take the Suite room with the view please. And how much do you
charge for
that, please?
A: Well, we offer an American Plan17) which includes three meals daily

and Continental Plan18) which includes a daily continental breakfast,
respectively. Which do you prefer?

B: With a daily breakfast, please. And is room

service19) available all day?
A: Yes, sir. And you can also check on your folio20) at any time you’d
like to.
B: I see, thanks for your help.
A: Any time, sir. Could I have your name, please?
B: Izard, that is I-Z-A-R-D.

A: Very well, sir. If you have any concern about
transportantion21) or tourist attractions22), please feel free to

find our concierge23) in the hotel. He will try best to help with any
consumers24).

B: That’s great. I really appreciate your kindness.

A: It’s my pleasure, sir. We are looking forward to serving and making

your stay here a wonderful experience25).

[ben.n...@gmail.com]

Nice work on this so far. Did you get all 25 vocabulary words in
there? Make sure and use 25 words from your vocab list! Also, if you
are answering the phone at a hotel, you'll want to say the name of the
hotel as soon as you answer the phone. Please see my corrections to
your script below. Then memorize and be ready to record on Tuesday. :)

In hotel. resevation.

A: Good morning reservations, How may I help you?

B: Hi, I'd like to book two rooms starting on the 1st of May.

A: How long are you planning on staying, sir?

B: A couple of nights.

A: What kind of room would you like sir?

B: A double room, and I want to use a connecting room if its
possible.

A: Hang on for just a second sir, Let me see... We have enough rooms

that
day,
Because It's not High season, thesedays.
Unfortunately, We don't have any connecting rooms. I'm so sorry
about that

How about an adjoining rooms? I think that is better than a

connecting room.

B: Are you sure? I'll trust you, I'll take it.

A: May I have your name sir?

B: Sungbu Lee.

A: Could you spell your first name for me please?

B: s-u-n-g-b-u sun.s u as in usa n-as in no g-as in gun,b-as in boy
u-as in usa

A: I got it MR.Lee Thak you for your cooperation,

Is there anything else I can help you with?

B: Two more things, first, I just want to know, how much is the
rack rate per night for a double room?

A: Actually Our official rate is $150 per night for double bed
rooms.
but because you are an early reservation customer you are
eligible for a discounted,
promotional fare.
.

B: That's great. I'm so happy. How much of a discount do I get?

A: You'll get a discount of 20% off the rack rate.

B: Thank you very much. one more thing, do you have a restaurant in
your hotel?

A: Of course MR.Lee. we have a Chinese restaurant, a Korean
restaurant, and a
Western restaurant.
Do you want to have a meal in the hotel restaurant?

B: Yes, I'd like to have a dinner in a French(?) restaurant when I
check-
in.
Can I make a reservation for the restaurant?
A: Sure, how many guests in your party?
B: For 5 people.
A: What time will you be arriving?
B: 7:00 please.

A: All right MR.Lee no ploblem.
Let me confirm your reservations, MR.Lee,

You reserved two double rooms, one with an adjoining room from
the 1st to the 3rd of
May
And, on May 1st, You also made a dinner reservation at our French
restautant at 7:00 for a
party of 5.
Is everything all right?
B: Yes, perfect. thank you very much. I appreciate your kindless.

A: No ploblem MR.Lee. It's my pleasure.

I'm look forward to seeing you that day Thank you for choosing our

[ben.n...@gmail.com]

Whos is in this group? Have you used 25 vocabulary words? I've made
corrections to the script as seen below. Please memorize your script

and be ready to record on Tuesday. :)

S : Good morning~ HP computing. Can I help you?

T : Hello this is FIRST TRAVEL AGENT. Can I speak to Mr. Glen, please?

S : I’m afraid not. He is out at the moment. Can I ask what it’s in
connection with?

T : I’m calling to let him know about our new travel package to stay

in
London for 6days,
flying business class has been released, because he is our loyal
customer.
Could you tell him FIRST TRAVEL AGENT called?

S : Okay. Anything else?

T : No, that’s all. Thank you very much. Good bye!

5 hours later

T : Hello. FIRST TRAVEL AGENT. How can I help you?

C : I just want to ask about the message I got this morning.

T : Are you talking about the travel package?

C : That’s right. Actually, I am planning to attend a conference from
October 24th to 26th in London. Can you describe it in detail?

T : Our new travel package includes 5 night in an all-suite hotel,
guided tour in London, a soccer ticket for Manchester UTD., and
roundtrip business class. The all-inclusive price is 5,000,000 USD.
But we’ll give you special discounts as our loyal customer.

It will cost you only 4,500,000 USD.

C : Hmm. It is more expensive than I expected. Well I just want to
book a flight ticket to London.

T : Which kind of flight do you want? We have a non-stop flight, a
direct flight and a connecting flight.

C : Non-stop please. Can I use a frequent flyer mileage award seat?

T : Hang on, please. I’ll check the computer reservation system.

C : Okay.

1minutes later

T : I’m afraid that the award seats are not available now due to a
blackout period.

C : Well, in that case I’d like to book a business class ticket

departing on
October 24th and returning on the 26th.

T : Thank you sir. Can I have your name?

C : My name is Glen Lee. G-as in Garden L-as in left E-as in elephant
N -as in Nancy

T : Your name is G L E N and your surname is LEE?

C : That’s right.

T : And your passport number please?

C : sm0225131

T : Thank you sir. Could I have your e-mail address to send your e-
ticket.

C : glen...@or.kr.

T : Great. So I've made a reservation for you. Please don’t hesitate

[ben.n...@gmail.com]

Girls,

Nice job on this. I am happy with your work. Please take note of my
corrections below and MEMORIZE your script in order to record it on
Tuesday. Again, nice work! :)

W want to have a travel in ‘zei zu’ island in November. And she called
her friend S who worked in
a travel agency. She asked S the information about this travel and to
book hotel and air ticket for
her.

L: Good morning. Pai Chai International Travel.
W: Hello. Can I speak to Sierra, please?
L: I’m afraid not, She’s out at the moment, can I take a message?
W: Thanks, can you tell her Wang Ying called?
L: As in W-A-N-G-Y-A-N-G?

W: NO. it’s W-A-N-G-Y-I-N-G. W-as in.... A-as in... N-as in...etc

L: Ok, Wang Ying. And has she got your number?

W: Yes, she's got it
L: And is there anything else?
W: No, just tell her to call me back.

L: Ok
W: Thank you very much, bye.
L: Bye.
---------------------------------------------------------------------------------
W: Hello, Wang Ying speaking.
S: Hi, Wang Ying, this is Sierra.
W: Oh, Sierra, how are you?
S: Fine, Thanks. Hello, oh, hello?
W: Hello, it’s me again. The line just went dead.
S: Oh, what’s the matter?

W: I want to travel ‘Che ju’ island this month, could you give me some
information about it?
S: Sure. There are So many attractions in ‘che ju’ island. as a travel
intermediary we have plenty of tour packages available. Are you
planning

Business Travel or VFR Travel?
W: No. I just want to have a Leisure Travel.
S: How many people is that for?
W: Only my boyfriend and I .

S: I want to tell you that this month is the High Season so maybe the
cost
is more expansive than during the Shoulder Season and Low Season. Do
you want to
change your reservation to another time?
W: Oh, but we only have spare time this month. So we want to make a

short travel during our vocation.
S: Ok. I’ll book hotel and air ticket for you.
W: Thank you.
S: Do you prefer a business hotel,, , converted hotel , Convention and
meeting hotel or other kinds of lodging? And how many nights is that
for?

W: Just 5 days. And I’d like to book a business hotel.

S: And when is that for exactly?
W: 14th-----19th of November.

S: Is that a single or a double room? Or would you like a junior suite
or any other
amenities?
W: Double room, just like the connecting room. or an adjoining room

S: will that be OK?
W: I prefer a quiet room away from the street.
S: Ok.
W: Yes, and what’s the day rate for this room?
S: $ 45 a night, plus tax.
W: Yeah, could you reserve two air tickets for me?
S: Of course. What time is that for?

W: Are there any flights leaving in the morning? And I’d like to book

a nonstop
flight.
S: Let me check the inventory. Ok, there are two every day. one leaves
at 8 o’clock, another leaves at 11o’clock.

W: OK, I’d like to book two tickets for the 8 o’clock flight
S: Do you want to use the electronic ticket and do you want to book it

first
class , economy class or business class?
W: En, economy class. And could you charter a car for me during the

our stay?
S: Of course. Don’t forget to have a shore excursion. They're
especially great this time of year. And Can I have a

credit card number to guarantee that booking?

W: It’s a visa card, 6745 2358 9346, expiry October 2011.

S: By the way, if there is a blackout period I will inform you
beforehand.
S: Ok, Can I have your phone number?
W: Yes. 010-5626-8511
S: Is that 010-5626-8511?
W. Yes.

S: I will give you a call tomorrow. But you should fax me a copy of

your passport as soon as possible.
W: Ok. Thank you. Bye.
S: Bye.
-------------------------------------------------
W: This is the voicemail of Wang Ying. I’m afraid I am unable to
answer your call at the moment. Please leave a message after the tone.

S: Hello, Wang Ying. I am Sierra. I have made your reservation for you
in our computer reservation system., Please check your email and if
you have any problems or questions, please contact me as soon as

[ben.n...@gmail.com]

Hello group and nice work so far. Your first scene is a little
strange. You said, "Can I have your number." And the response was to
give a name. I've made some corrections below.
Please read the corrections and memorize your script for class on
Tuesday. I'll be recording you then. :) Enjoy your week!

Group members: Shin Woo-jin, Lee Sung-hee
Setting: Sung-hee wants to make a reservation to tokoy travel.
So she calls her friend Jin at Hanatour company.

scene 1


A: Hello. Hanatour. Can I help you?

S: Hi, can I speak to travel agent Jin please?

A: Ok, one moment. I'll put you throught to Mr. JIn.
.
.
A: Sorry, He's out this morning.
S: Can you ask him to call me back on my mobile?

A: Ok, can I have your name please?

S: S as in star, U as in unicorn, N as in nurse, G as in gold, H as
in

hotel, double E as in elephant.

A: Let me read that back to you. S-U-N-G H-E-E is that right?

S: Yes, that's correct.
A: Ok, I'll give him your message. Good bye.
S: Thanks, bye.

Scene 2


S: Hello.
J: Hi, this is Jin at Hanatour.
S: Oh- Jin, how are you?
J: Good, thanks. I saw your message.

S: Oh, I'd like to make a reservation to Tokyo.

J: When do you want to leave for Tokoy?

S: I want to leave July25th.

J: Are you traveling in a group?

S: Yes we have five in our party. It's for business travel.

J: Oh, how long will you stay there?

S: We'll be staying for a week.

J: One way flight or round trip flight?
S: Round trip please.
J: Just a moment. I'll check the ticket.
.
.
J: Oh, sorry. That week is the high season. So coach class is already

booked. The only seats that are left are in business class and first

class on that
day. Is that Ok?
S: That's ok. I'll take business class

J: Ok, let me read that back to you. You have five in your group. And
the
flight is a non-stop flight, JAL 707 leaving at 2:00 PM on 25th July
to
Tokyo.

S: That's right. I also would like book a hotel. Could you recommend
a
hotel near downtown?

J: What kind of hotel would like? resort hotel or converted hotel or

all suit hotel or business hotel?
S: I'd like a business hotel.

J: Than T.K business hotel would be my recommendation. I have stayed
there before and there concierge and room service are really good.

S: How far is it from CVB center?
J: It's not that far from there. It takes about 5 minutes by taxi.

S: That's good. Let's book a reservation there.

J: What type of room would you like?
S: I'd like a connecting room or adjoining room. What's the day rate
per night?

J: That'll be 50dollars per person plus tax and the cost of the

continental plan.
S: Ok, sorry to bother you. I'd like to book a restraunt.

J: No problem. Do you have any restraunt in mind?
S: I like to make reservations at T.K restaurant.

J: When is that for exactly?

S: The 26th of July at 8PM.

J: Smoking or non-smoking?
S: Smoking please.
J: Fine, is there anything else?
S: No, thanks. Ah, where is the famous attraction in Tokyo?
J: Hmm... Tokoy tower, city hall oda.........zz
S: Hello? hello? can you speak up?
J: hello? It's bad line. I'll call you back.


Scene 3


S: This is the voicemail of Sung-Hee. I'm afraid I'm unable to answer

your call at the moment. Please leave a message after the tone.
J: Hello. Sung-Hee. This is Jin at Hanatour. Please call me back.
Thanks. Bye.

[ben.n...@gmail.com]

Girls, this is a good start on your scripting but I'm a little
concerned about the lack of vocabulary in it. Try to include some
more vocabulary and then memorize your script for Tuesday. Also note,
when you are speaking politely on the phone to a woman, you should
never say, "sir." That is a term we only use for men! To speak
politely to women, the correct term is maa'm. Talk to you soon. Feel
free to contact me if you have any questions. :)

A : Next, please.
How may I help you?

B : Hi. A few days ago I booked a plane ticket to LA at 6:00 p.m.

today.
A : Ok. Can I have your name, please.
B : Of course. My name is Moon Ji Sook and I'm going to LA at 6:00.

A : Sorry, maa'm. Could you say that again please.
B : Yes. My name is Moon Ji Sook. J for June, I for internet and S

double O, K.
A : Thank you.
( After a minute)

I'm very sorry but your seat hasn't been booked yet.
I think you should call your agency and confirm your reservation
with
them.
B : Oh, that's a problem. Oh my god.

Hmm, alright. I will check.

(After finish conversation, B is going to call the agency.)

C : Hello. This is World travel agency. How can I help you.

B : Hi. my name is Moon Ji Sook and I reserved a plane that
is departing for

LA at 6:00 today. Now I'm at the airport to go to LA. However, I
cannot get
on the plane because it wasn't booked. So, I'm very upset now.
What's the problem with the ticket?

C : Oh, I'm so sorry maa'm. Would you please wait a second so I can
find out what's going on?
B : Okay, but you have to hurry. I'm very impatient. I have to
go to LA for my business.

(After a while)

C : Hello, sir. I am very sorry for the inconvenience.
I checked your ticket. The problem with your ticket is that the
ticket
was booked for wrong date.

B : What? That's nonsense.

Do you have any other flights available for today?
C : Yes. Actually, I have two possible ways to get you there.
The next plane is full so I can put your name on the waiting list.

B : How long should I wait?

C : The next plane departs at 12:00 A.M.
because it has been delayed for least another two hours.
B : How about the other possibility?
C : You can go to LA next week. It'll be more economical than now.
These days, most people are taking their vacations so it's high
season.
But next week will change to low season. So the prices are going

down.
Also, you can get some discount.
B : Can you give some discount even if I'm going today?

C : Yes, but if you go next week, you can enjoy an independent tour.
Additionally, I'll change your economy seat to a first class seat.
(junior suite- junior suite is hotel jargon-why is it used here?).
What about the second offer?

B : Hmm, that's sound interesting!! But I should think a little.
.............................................................................................................
Okay, How much does it cost?

C : The cost is cheaper than what you paid originally. It's 750,000

won.
B : Wow, that's great. I'll book this one.

C : Thank you, Maa'm. We will pay back 150,000 won tomorrow.

Then you are going to LA next Monday at 1:00 P.M.

Please go to the airport 2 hours early before you depart.

[sungbulee]

hi? ben~ how are you?
this is changed script. thank you today~
A: Good morning hiton hotel kwon speaking,how may I help you?
B: Hi? I'd like to reserve two rooms on first may
A: Yes sir how long are you going to stay?
B: Couple of nights
A: Very well sir, what kind of room do you prefer?
B: Which room do you have?
A: Our hotel is all suite hotel sir, and we also have junior suite,
B: I got it, I wannause junior suite as connecting rooms would it be
possible?
A: Wait moment sir, let me see, I'm sorry, we are not enough
connecting rooms
that day because you know high seasons thesedays. but we have
adjoining rooms, how about it?
I think it's better than connecting room.
B: Are you sure? all right, I'll take it
A: Very well sir thank you for choosing our hotel. may I have your
name and
phone number please?
B: Sungbu lee 011-9406-0025
A: How's spell your first name?
B: s-u-n-g-b-u
A: All right mr.lee thank you for your cooperration,
do you have anything else I can help you?
B: Yes, how much do you charge per night in your hotel's rack rate?
A: $150 per night, each suite rooms, but you are so lucky, you can be
discount for promotional fare as early resevation.
B: That's great I'm so glad to hear that. thank you, and question, do
you have
room service in your hotel?
That's excellent. pretty good. how about meals? is it include in
folio?
A: Yes mr.lee you can use breakfast in our restaurant, we have
complementary
continental plan. or you can add to another menu such as american
plan.
B: Very nice. thank you for your kindless information. I heard that
your hotel is
business hotel do you have business center in there?
A: Of course mr.lee you can do your buseness in our buseness center.
fax,intenet,print.
B: Great. i love your hotel. everything is great, well. how about
travel? do you
have any attractions around your hotel?
A: Actually we have a lot of attractions. if you visit our hotel
concierge will help you.
B: all right. I also need to reserve airplane ticket. could you
recommend to me
reliable travel agency?
A: Don't worry mr.lee we can reserve your airplane ticket. in here.
where do you
want to go?
B: Can you? that's great idea~! the date is same to check-in and
departure is
busan.arrival is seoul.
A: Yes sir, do you want to roundtrip ticket?
B: no I want to oneway flight.
A: all right ,which seat do you prefer? first class? or buseness
class?
B: prefer coach class please.
A: I got it mr.lee i reserved your flight, i'll send e-ticket to your
mail.
can i have your mail address?
B: Sure sb983...@naver.com
A: All right i'll send your confirm resevation to your mail.
please check it out if you need anyting else contact me any time.
B: Thank you very much for your help i really appreciate.
A: Your very welcome.