Remote Utilities Server
Heidi Hall
Connect to a remote desktop from anywhere over a secure connection using the Full Control and View mode. View the remote screen, move the remote mouse pointer and send keystrokes. Use the toolbar at the top of the remote control window to run other tasks.
Send and receive files to/from a remote desktop using the File Transfer mode with a classic two-pane file manager interface. You can open multiple remote computers in tabs. Drag and drop is also supported.
Enable two-step verification for ultimate protection. You can generate a time-based token and add it to Google Authenticator or a similar app. When you start a remote session Remote Utilities will ask you for a one-time password (OTP).
Easily integrate Remote Utilities into your AD environment. Add domain controllers, push-install Host across your AD network and create a schedule for importing AD computers into Remote Utilities address book.
Use the built-in MSI Configurator to create a custom Host installer for further deployment across your network. For spontaneous support, configure Agent module and customize it with your logo and welcome text.
Pros: Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me.
Pros: This small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC.
Pros: For US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation.
Overall: Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.
Pros: Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.
Cons: Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.
Overall: It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session
Pros: We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way
Cons: to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.
Pros: Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...
Pros: This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.
Cons: It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.
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The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.
The Admin Console is a graphical user interface (GUI) in Remote Utilities Server. This dashboard facilitates the administration of the RU Server and the monitoring of active and idle Viewers and Hosts connected to the Server. Furthermore, the Admin Console menu provides access to the Server's Address Book Manager.
An address book is a structured collection of your remote connections. Each connection corresponds to a specific remote computer and carries unique properties like the destination address, access password (if stored), and color depth. Remote Utilities provides the feature to locally backup and encrypt your address books.
You can turn on permission-based access to the RU Server Internet-ID routing. Only the accounts that you explicitly give permission to use the Internet-ID routing will be able to connect via this server.
If you use PIN code for Viewer, it must be set for each connection that uses your RU Server as the routing server. To edit multiple connections select them with your mouse cursor, right-click the selection and choose Properties. You can also make use of the default connection properties.
I am finding after extensive troubleshooting right down to regedit, opening ports in the firewall, update un-installs, netstat, and more, that getting some computers working with RDP is pretty much impossible.
So I would like to have a teamviewer type option but without the unbelievably high cost associated with it. Are there any non-administrator open source options that I can set up on my network internally? (by non-admin, I mean a client to workstation software that the client/employee, who only needs access to do work on their office workstation, can have up and running in a matter of seconds, without any administrator options, in their road warrior style client software) I know you need a computer acting, I would assume as a proxy, which is what teamviewer is supplying, so that you can connect through the firewall just by having the listener software installed on the remote system. I can open a firewall port for a box that works as a proxy if there is an open source solution. We open ports for RDP so this would not be a security issue. Does anyone know of any options?
Jim5122, It is unfortunate that there is no open source option, but these look like the most promising options yet. I will give them a try and see if the performance is good. The self hosted remote utilities server is also the closest yet to what I am looking for. Thanks for you help!
Update: For remote utilities, do you know if the id changes? That way a client can have a never changing id to login unattended while still using the remote utilities server. The viewer seems like it was meant for an administrator to administrate a network of computers not for a single client user.
None of these options mentioned appear to be geared for the road warrior. Remote utilities has gotten the closest, just let the user ignore all the other features of the software, would be cool if there was an API I could use or if this was open source so I could make my own client viewer interface.
Teamviewer sounds like a software geared towards teams, but in reality it allows unattended access like remote desktop. Their software is way to expensive though, for a small business it puts up a lot of barriers to entry. I wish teamviewer would allow us to install our own repeater instead of having to go through teamviewers servers, I would imagine this would cut down on the cost of the servers they have to deploy, which then would cut down on the cost of the software.
I just tested teamviewer and the blank local screen option works flawlessly with no issues at all with alpha-blending and semi-transparent menus. Teamviewer appears to install a video driver. If teamviewer can do it, open source developers can do it.
The Remote Install tool is a built-in feature that simplifies the deployment of Hosts across multiple stand-alone or domain remote PCs. With this tool, you can effortlessly install, uninstall, start, stop, and update a remote Host, streamlining the management process.
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