Unable to run PageSpeed test on my site

[Tom Ellis]

I have been trying to run a Pagespeed test on my site all day with no luck.  I am able to run the test on other websites, but none of the pages on my site will work.  Here is the message I have been receiving, always when I hit ~74% completed -

An error has occurred

Lighthouse returned error: FAILED_DOCUMENT_REQUEST. Lighthouse was unable to reliably load the page you requested. Make sure you are testing the correct URL and that the server is properly responding to all requests. net::ERR_CONNECTION_FAILED. You may refresh to try again.

If the problem persists, please visit the PageSpeed Insights mailing list for support.

Anyone else have this message?

Thanks!

[Tom Ellis]

Forgot to mention, my website is https://www.tomellisphoto.com

[lucasf...@gmail.com]

Hi Tom! This message has been shown to me for some time now.

[Alex Schmidt]

When I open it on mobile mode in Chrome it tried to redirect to http://ploms.net/e/14821?&mod=htaccess&dn=www.tomellisphoto.com
If you dont know what it is - then I would assume it's a malicious redirect and you got hacked.

[Tom Ellis]

Hi Alex, thanks for telling me this.  I tested and find that while I can get my site just fine on a computer, it does not work with any phones.  I only wish I knew when this started happening.

I contacted my web host and they tell me that I have malware, though they could not say where the malware is located.  Though they were happy to give me the name of a company that specializes in malware removal...

The obvious next question is how someone was able to hack my site.  I am no great brain on this kind of thing, but I'd think they would have to attack the server to be able to install something that would be able to do this.  If anyone is knowledgeable on this kind of issue I'd love to hear whatever you can tell me.

[kla...@gmail.com]

Did you try again? I did behind my organization's firewall and was able to get a result.