Latest release media request - no longer on support contract

[Orlan Thatcher]

Dave W. or anyone in the group,

 

  My employer has chosen, due to tight budgets, not to renew the support contract for the Pads products that I use.  The latest contract expired at the end of October and I want to get the last updates that we are entitled to.  I tried to download them from Mentor but, because of network trouble (likely internal), was not able to get a successful download to happen.  On the 17^th of November, I opened a service request through customer support requesting that media be sent, but have not had any communication from Mentor since the auto response email.  Does anyone know what I should do to obtain the desired media?  I will also need the “5-year auth codes” but have not received anything on that front either.

 

Regards,

Orlan Thatcher C.I.D.+

Cirris Systems, Corp.

 

P.S.

  Just signed up for the Yahoo group – hope to see most of you there (or at least somewhere with the email option).

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[John Matthews]

Try going through your rep.

JM

~~~~~~~~~~~~~~~~~~~~~~~~~
John Matthews ~ ionDesign, Inc.
Email: jmat...@ionDesign.com
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