Cannot shutdown because of VMware Tools not running

[Angel Rengifo Cancino]

Hello guys:

Have anyone experienced this error before?

"vsphere-clone: Cannot shut down VM: ServerFaultCode: Cannot complete operation because VMware Tools is not running in this virtual machine."

I'm using vsphere-clone builder. It's really strange that this error message appears seldom when I clone a VM from the same template. Most of the time it completes the clone process OK, without any issues, but sometimes (it seems randomly) it just fails with such reason.

If someone has experienced this behavior before, please share some tips about how to solve this problem. Thanks in advance.

[Alvaro Miranda Aguilera]

hello

vsphere-clone is not part of the official packer, so i am not sure where the error may be.

my suggestion:

check for open or past issues here:

https://github.com/jetbrains-infra/packer-builder-vsphere/issues

if there is nothing similar, perhaps you can open a new one.

alvaro

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Alvaro

[Gowtham]

I hope you need to install open-vm-tools and Perl as part of the ks.conf. 

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[Angel Rengifo Cancino]

Thank you all for your responses. I do have open-vm-tools and perl packages installed. However, these problems still occur sometimes.

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[Alvaro Miranda Aguilera]

your script that install open-vm-tools can check is all working.

I don't believe this is a packer issue, perhaps on a forum for open-vm-tools you could fine ideas why this fails for you.

alvaro

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Alvaro

[Angel Rengifo Cancino]

Thank you, Alvaro. I'll double check if open-vm-tools is working as expected, always. Meanwhile, I'll think about a way to capture debug info when this particular issue occurs again, if happen.

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