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[gopalswamy sw]

Pacifica Companies – Pacifica Aurum, Padur, OMR, chennai

 MARCH 31, 2014

Hi,
I would like to complaint about the builder “Pacifica Companies – Pacifica Aurum’ and below is the Address

Company name : Pacifica Companies
Project name : Pacifica Aurum
No.23, Rajiv Gandhi Salai (OMR),
Navalur,
Chennai – 603 103

Address:
E-Lights Techno Park Pvt. Ltd.,
Pacifica Tech Park,
No.23, Rajiv Gandhi Salai (OMR),
Navalur,
Chennai – 603 103

My Booking details are below:
Name : Jayakesavan
Phase : 2, Pride towers
floor : 4th Floor
Unit No. : D403
Size (in Sqft): 1267

I booked a flat in ‘Pacifica Companies – Pacifica Aurum’ in the month of March 2013 and the Unit no is D403 – Phase 2. Within 30 days I made the 20% down payment as per the builder request and I have signed the agreements in the month of August 2013. After the agreements sign up I waited for the demand letter to make my next payment but till January 2014 I did not receive any demand letter. So I requested the company representative to send me the demand letter, after several follow ups through emails and calls I received the demand letter finally. When I look into the letter I were shocked, because it has been quoted that I need to pay the interest amount Rs 58000 which has been incurred starting from May 23, 2013 for not paying amount on due date.

My first complaint here is I did not receive any demand letter from builders for May month due, however the interest has been incurred from May without any prior intimation/notice to the customers. How can the builders expect me to pay the interest amount without informing me the payment due date, if they would have request for the payment on time definitely I would have done my payments on time. When it is not my mistake why should I bear the interest amount Rs58000/-. I requested the manger(Mr.Sameul) to cancel the interest but he hesitate to listen my words, he doesn’t apologize for the mistake what he has done instead he imposed me to make the payments, this is totally unfair and it is like cheating the customers without their knowledge. I tried complaining the head office of ‘Pacifica Companies’ but there is no use.

My second complaint is I signed up the agreements in the month of August 30, 2013, the next 20% should be done after only upon the agreements sign up but in my case the interest have been imposed from May 23,2013 onwards from this itself it is clearly visible that they are trying to cheat their customers.

Am totally unsatisfied with Pacifica Aurum project, customer handling also too worst, there is no professionalism in their service they won’t take any responsibilities you need to beg at back of them all the time when you request for documents and clarifications. There is no quality in there agreement’s also there were too many of mistakes in my agreements, I gone through line by line and identified mistakes in Sq.ft area and Sq.ft rate which is not an acceptable mistakes when you considering an agreement and this clearly reflects their quality of their work. Most of my friends who bought flats in Pacifica Aurum also facing the same problem So friends, my friendly advice is not to buy flats in Pacifica Aurum don’t waste your money in investing ‘Pacifica Aurum’ they will not keep you updated for payments instead they would start incurring the interest without your knowledge. At last you need bear the interest amount when it is not your mistake.

I had a big dream to buy a flat in gated community but now all my dreams is going to be a dream forever. I got tired fighting with them and lost my patience, am decided to cancel the project and now for cancelling also they would charge 10%. of all payments already made. It’s all my fate. I have done a blunder mistake by choosing Pacifica Aurum projects.

Thanks,
Jayakesavan

Share this complaint:

[kumar ayya]

Hi Jayakesavan

your problem is already raised in this forum on interest waiver as many of us also facing the same problem with Pacifica - Chennai team..

Until we all form a group and then take it to them,  there wont be any end this issue.Because they give such unprofessional way of response  to all of us individually..

I suggest, Please try to reach Mr,Vikram at vagnihotri @ pacificacompanies.com  who is manager to Samuel.

Also share with us if you get any response on this, please.

Thanks

Kumar A.

[Viki]

Hi,

We can form a group and take it to Pacifica, but the problem is - They are stating that every cases are different as we all booked in different time and the notification was sent at different duration. 

There may be few people who would not have paid the amount in time, due to various reasons (Hopefully no one from Pacifica buyers) and for few people there will be genuine reasons also. (Delay from Pacifica regarding notification, etc....)

Hence its better to fight individually with the proofs you are having. As mentioned by Kumar reach to next level and try to get some output.

I am also facing same issue and trying my best to waive off the interest portion charged to me... I will update if I am succeeded.... I believe the better option will be to gather all the documents with valid proof and fight with them... 

We can form the group for other reasons and not for interest waive off, my personal opinion is to check with Pacifica individually.....

Mr. Jayakesavan - I understand your situation and cancelling the home will not help us in any way, Since till now Pacifica rate is best in OMR when we considering other Townships. If you are having valid reason they will consider and though if you need to pay few thousands / lakhs extra - Pacifica Aurum is still worth to buy as per my opinion.

Hope the best.... Take care..... 

Cheers,

Vignesh

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[Sivaraja Thambi]

Its is also a good idea to check how many of us have got waiver. That will help us understand how they decide.

In my case they completely waived off interest portion. 

Below were the reasons they charged interest and my defence,

1. All my payments made with in the time limit (last day or one day before I gave them cheque). But they take cheque credit date not cheque given date to calculate interest. This is wrong, because they give us 15 days notice which says we should give cheque on or before some date. Cheque realisation date is not our problem.

2. 1 instance I did not pay on date because construction had not reached that payment stage. But I had sent a written notice to them stating for such reason I am delaying the payment. Showing this they accepted and waived this part.

3. 1 instance, I did not receive payment notice. Again in this case also, I proactively sent a mail stating I did not receive payment notice. This helped.

This was my case. All said and done, they as a corporate should have done this on their own. But with Pacifica, we have to take that extra step to protect ourselves. 

Others please share.

Regards,

Sivaraja

[kumar ayya]

Hi Siva
Good to know that they waived off your interest.Agree that person to person the case is different.

Can you share the details whom do approach for this waiver? Can h share their mail or contacts,it will bd useful for all of us.

Thanks.

[Dinesh K]

You are invited to join Pacifica Aurum Residents Facebook Group. We can be united to get some our issues resolved

https://www.facebook.com/groups/872905009386173/

[Srini R]

Dinesh, Good, Looks like may of us are having some issue or other, 

Can somebody take up the task of joining all these people in one group, be it face book or google group - so that we have one place, 

If all agree the same, I can take up the task as well, 

thanks for your responses, 

[Kartik Shah]

Hello Mr. Kumar Ayya,

Can you please message me your number. My email id is shahka...@gmail.com. I am planning to invest in Pacifica Aurum.

Kindly support.

Thanks,

Kartik Shah