Ivory Library

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Prince Aboubakar

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Aug 4, 2024, 4:13:30 PM8/4/24

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CJIvory is an Associate Professor and Interim Dean of Libraries at the University of West Georgia. She has been a part of the University since 2017 where she teaches Information Literacy & Research and serves as library liaison to Richards College of Business. With expertise in open education resources and textbook alternatives, she serves as a campus liaison for Affordable Learning Georgia, a statewide initiative. Professor Ivory recently published a book with ACRL Press titled, "Using Open Educational Resources to Promote Social Justice."

Additionally, she teaches courses helping librarians develop their diversity and inclusion skills through Library Juice Academy, a company offering professional development training for librarians. She has been invited to speak on these topics in academic libraries, state library organizations, and the library journal.

She holds a Bachelor of Arts in Economics from the University of Central Florida and a Master of Library & Information Science from Florida State University. Her research interests include information literacy instruction, social justice education, and open pedagogy. Professor Ivory's commitment to providing accessible and equitable educational resources aligns with her passion for promoting social justice.

The speed of the Synthogy Downloader will depend on your local internet connection and ISP speed. If the downloader stops or seems to be stalled, restart the downloader again; it will continue from where it needs to. The downloader can periodically encounter long pauses before continuing with the next file. You may need to restart the downloader a few times to complete the installation.

If you encounter any error while running the download-installer, you can send an error log by pressing Cmd+B. You will be prompted to enter an ID; you can use your name or whatever nickname you'd like for the ID. Then write to us at regi...@synthogy.com and let us know what the ID is that you enter, so that it can be used to match the support incident with the error report.

If you encounter a read error, try dragging the file(s) directly from the DVD into the Ivory Items folder on your hard drive. If this is successful, open the Ivory Items/Tools folder and run the Ivory Library Installer. It will continue the installation from where it left off.

Try cleaning the DVD off (always in a straight line from center to edge, not in a circular motion) with a lint-free cloth and a little bit of rubbing alcohol. Then try manually dragging the file(s) again from the DVD into your Ivory Items folder on your drive.

If you have a way of moving the entire Ivory Items folder (library) to another drive or computer, we recommend placing the folder on the root directory of the drive, so it's not inside any other folders. Then download and run the latest Ivory II update on our site. When the installer asks about the library location, click Change and choose Ivory Items folder you copied over.

For a nominal fee you have the option to purchase a download asset of the product you own directly from us via Paypal. Write to regi...@synthogy.com with your request and include a valid Paypal email address. We'll confirm the fee and send an invoice.

Or, if you have a way of moving/copying the entire Ivory Items folder (library) to another drive or computer, we recommend placing the folder on the root directory of the drive, so it's not inside any other folders. Then download and run the latest Ivory II update on our site. When the installer asks about the library location, click Change and choose the Ivory Items folder you copied over.

If the Ivory plug-in is not showing up or working in your DAW, first check to see if you can open and run the Ivory Standalone application outside of your host. If the Standalone opens, look under the Preferences tab in Ivory's window to confirm the plug-in version number. If the older version still exists, delete the Ivory AU plug-in located here: [MacHD]/Library/Audio/Plug-Ins/Components, and install the Ivory update again and restart your computer.

If you are still having a problem, go to your Ivory Items/Tools folder and run the Ivory Library Tool. VERIFY the library to confirm it's authorized and complete. If you see any errors, copy and paste the complete tool results into an email and send it to sup...@synthogy.com. Be sure to include the exact OS version and DAW or host app version you're running.

Go to your Ivory Items/Tools folder and run the Ivory Library Tool. VERIFY the library to identify any missing or corrupted file(s). Go to the Ivory Items folder and delete the corrupted file(s) if listed. Reinstall the missing file(s) by running the downloader-installer again (if you purchased a digital download), or insert the first Ivory II DVD and run the installer. The installer will skip over the existing library files installing the missing file(s).

Go to your Ivory Items/Tools folder and run the Ivory Library Tool. The first dialog box will ask you to confirm the location of the library. If it's not pointing to the Ivory Items folder on your drive, click Change and choose the correct location of Ivory Items.

Be absolutely certain that you have no hope of finding your key. The first thing to do is report your iLok key as "Lost" by filing an RMA with PACE. Go to the page below, and follow the instructions for a Lost iLok. Once the RMA is submitted and received, PACE will notify our support team and, we can look into replacing your license.

First, file a Broken iLok RMA with PACE, and send them your broken key for processing. Go to the page below, and follow the instructions for Broken iLok. The fee for the Broken iLok RMA includes a new blank iLok key, onto which you will be able to activate your license once PACE has processed the broken key and restored your license to your account.

If this is a new Ivory II license: Register your Ivory II product Serial Number on our website: (You will need to have an iLok account). Sign into your iLok account using the iLok License Manager application. Select the Ivory license shown in the right pane, then drag and drop the license onto the Local computer icon shown in the left pane. This will machine-activate the Ivory license. The Ivory 2.5 update must be installed on your computer.

If you encounter any error while running the download-installer, you can send an error log by pressing Ctrl+B. You will be prompted to enter an ID; you can use your name or whatever nickname you'd like for the ID. Then write to us at regi...@synthogy.com and let us know what the ID is that you enter, so that it can be used to match the support incident with the error report.

Or, if you have a way of moving the entire Ivory Items folder (library) to another drive or computer, we recommend placing the folder on the root directory of the drive, so it's not inside any other folders. Then download and run the latest Ivory II update on our site. When the installer asks about the library location, click Change and choose Ivory Items folder you copied over.

If the Ivory plug-in is not showing up or working in your DAW, first check to see if you can open and run the Ivory standalone application Cantabile outside of your host. If Cantabile opens, look under the Preferences tab in Ivory's window to confirm the plug-in version number. If an older version still exists, delete the Ivory application and plug-ins using Windows Add/Remove Programs. Then install the latest update again and restart your computer.

Go to your Ivory Items/Tools folder and run the Ivory Library Tool. VERIFY the library to identify any missing or corrupted file(s). Go to the Ivory Items folder and delete the corrupted file(s) if listed. Reinstall the missing file(s) by running the downloader-installer again (if you purchased a digtal download), or insert the first Ivory II DVD and run the installer. The installer will skip over the existing library files installing the missing file(s).