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Resume: Computer/Internet Industry

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Mitangi K. Patel-Mehta (via JobCenter)

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May 14, 1996, 3:00:00 AM5/14/96
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Name: Mitangi K. Patel-Mehta
Company: PsiNet
E-mail: mme...@ezonline.com
Phone: 717-731-9615
Location: Interested in jobs in VA,NJ,FL,NC,CA,SC,TN,GA,etc.

MITANGI PATEL-MEHTA
Email: mme...@ezonline.com OR
pat...@interramp.com

Home Address: Permanent Address:
312-6 April Drive 127 Dillon Drive
Camp Hill, PA 17011 Lemont Furnace, PA 15456
(717) 731-9615 (H) (412) 439-9207


OBJECTIVE:
To obtain a position as an analyst and/or technical support representative (trainer) in the field of information systems.

EDUCATION: Bachelor of Science in Electrical Engineering from The Pennsylvania State University, May 1995

WORK EXPERIENCE:

* PsiNet: Technical Support Associate III (June 1995 - Present)
· involved in all aspects of technical support including installation and user support for TCP/IP (Transmission Control Protocol/Internet Protocol) applications
· extensive experience in troubleshooting internet applications on Windows/Windows95 and macintosh platforms via phone, email, and IRC
· also experienced in troubleshooting analog modems as well as ISDN (Integrated Services Digital Network, high speed digital modems) devices
· answered customer questions on different internet applications
· developed extensive knowledge of UNIX

* Desai and Patel Urology Associates: Billing Clerk/Office Manger (Summer 1994)
· office billing for over 200 patients electronically using proprietary software (MedSave by Premos)
· assisted and trained the staff to use the software to obtain the best results
· analyzed existing management practices for continuous quality improvement
· comprehensive overview of procurement practices of the business for cost-benefit analysis
· reported to the management regarding the effectiveness of procedures implemented

* Engineering Research Department of Dean's Office - Work-study student(1992-93)
* Registrar's Office, The Pennsylvania State University (Fayette Campus) - Work-study student(1990-92)

* Software/Hardware Experience:
· worked on Windows, Windows 95, Windows NT, Macintosh platforms
· experience in installing and upgrading software on the above platforms
· currently learning Java and HTML

SPECIAL PROJECT: Workplace Integration Skills for Engineers (WISE) Project
· Enhanced skills in understanding self, conflict management, and active listening
· Actively involved in leadership skills and on gender and cultural diversity workshops

PROFESSIONAL MEMBERSHIPS: Society of Women Engineers (SWE)

HONORS AND AWARDS:
* Recognized in "1992 Achieving Women of Penn State" (Publication)
* 1992 Eric A. and Josephine S. Walker Award nominee (Awarded to student who has commendable campus and community involvement at The Pennsylvania State University)
* Badminton Intramural Champion - The Pennsylvania State University (1991, 1992)
* Women's Table-Tennis Champion (1994, 1995): Penn State Challenges and Achievements
* Women's Table-Tennis Runner-up (1994, 1995): American College Union International Regional


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