I am 'coming back' to OzEmail after a year or so's absence.
I am using an OzEshout account and a full price account on the 'premium'
network.
I was told by friends and newsgroup users that I was crazy getting an
OzEshout account because of the 4 hour chop (which is a bad marketing
move, Mr Milne, because this is the #1 criticism of the 'unlimited'
account followed by the download limit).
Well, I don't have to worry about the 4 hour chop because I yet to stay
connected for more than an hour or two on either the premium network or
the OzEshout network using the Penrith POP.
Added to this the news and email server brownouts, the fact that logging
on often involves two attempts (the first rejecting my password, the
second immediately after with no problems), the 'slowness' of the user's
account maintenance Web page (that's if it's working and my increased
phone bill, I am really starting to feel *ripped off* especially
considering I stupidly joined for 12 months.
This latter point would not be a worry if I felt that I was going to get
my money's worth. But after this first five days or so I do feel that I
am being conned.
I also will have to continue paying my other ISPs account because at the
moment I do not feel I can trust OzEmail.
go to the ombudsman, you have been coned, ozemail is lying to its customers
and the press with regards its network performance. you are not alone, i
doubt that ozemail will be here in another year, i have seen the
international investment data sheets from several international banks,
ozemail is not listed as a good investment, it is actually listed as a sell
now in one list as the long term status of the company is not good.
ozemai/UUNET amateur and incompetent, the news server has failed again,
call the PR experts.
ant
The changes (all apparently downwards) in OzEmail over the last 12 months
or so are astounding.
It's almost as though management, or somebody, has decided that the
company should be deliberately run down.
Wonder why you would spend so much to buy a company then allow its main
assets (including the customer base which I understand has dropped
significantly) to devalue so much.
Unfortunately so.
>
> It's almost as though management, or somebody, has decided that the
> company should be deliberately run down.
Seriously, I sometimes wonder if there is anyone at Ozemail. No-one ever
responds to anything posted here or directly to Ozemail staff, and lets not
mention phone support.
At the least I'd expect someone at Ozemail to explain or defend their
actions but it never happens (ignoring Mr Milnes comments to the media).
Presumably they accept what we're saying but won't admit it.
>
> Wonder why you would spend so much to buy a company then allow its main
> assets (including the customer base which I understand has dropped
> significantly) to devalue so much.
It's called "how to get a sale".
MCI bought Ozemail just to force a change of terminal servers and associated
hardware. The equipment side of MCI gets to produce and sell (on paper) a
bunch of Terminal Servers without having to do a hard sell. Then MCI sell
off the "new and improved" Ozemail, whose value has increased by at least
the amount of money spent supplying the new equipment.
UUNet, another division of MCI I believe, then start squeezing it for every
dollar they can. By having UUNet own Ozemail, UUNet can claim international
expansion and increasing market size. As a result the share prices go up
despite the fact it's all bogus and nothing has really changed.
They try to sell OZemail to EISA (or anyone else with lots of money) but
that all falls in a heap. So, the next best thing is to squeeze every dollar
you can out of the organisation without putting anything else into the
organisation.
There is zero interest in the long term viability of Ozemail, it's just the
typical investor driven mentality.
The last media reports I saw indicated that Ozemail is worth approx $100M, a
lot less than the $200-300M they were asking for a few months ago.
The Raven
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