Go on Mr Milne, explain this outage?
The Raven
severe problems with its mail and news network. During this time not one
status message has been posted to the ozemail.status NG, and naturally we
can't see the status page as that's still being revised. It appears that
Ozemail are playing "monkey no see".
Our organisation is now suffering as a result of Ozemail/UUNets inability to
resolve the problem. We have had no email service since approx 10am
yesterday. This morning we luckily got some (but not all) outbound email
sent but we have yet to receive a single email (and we know that many are
overdue!).
At the very least, if we knew how long the problem was going to last we
could attempt to work around it. Instead, we're left guessing as to the
severity and length of this disruption.
Will Mr Milne personally garuntee that ALL affected Ozemail and UUNET
customers will get a public apology as well as a free 20hours of connect
time? Does Ozemail/UUNet management have the guts to directly contact their
customers and apologise and explain themselves, or will Mr Milne run to the
media again with some vague and misleading statements about how wonderful
Ozemail/UUNet are despite having a "minor" outage?
Remember Mr Milne, you claimed the last outage was the first one ever for
Ozemail. What are you going to say now? "Teething problems" won't cut it as
nothing has been done to the network in months. Maybe "These things happen"?
Well, so do recovery plans or are they too expensive for Ozemail/UUNet
shareholders to swallow?
BTW what are you doing about the legacy business customers that are
supposedly being migrated to UUNet? We haven't heard from any about that,
and it's been months now.
Oh, don't try to claim that (legacy) UUNet business accounts aren't affected
by this outage either. That would be a lie.
It would be nice to expect answers to these questions, however; I expect
we'll hear nothing. Assuming, Mr Milne can restrain himself from running to
the media with some more half baked statements.
Why don't you guys stop playing politics and start focusing on looking after
your customers.
The Raven
The Raven
Too bad the time estimate is way out and doesn't address the problems with
the mail server from yesterday or the continuing problems now.
At least I know we have at least two problems: the dialin we use for our
server AND the mail server itself.
BTW dial-in success is more like 2 in 10, from personal experience. Once
connected, the problem is then staying connected for any more than a few
minutes.
Hmmmm, perhaps there is 3 problems................
The Raven
===============================================
UUNet Service Outage Notification
=========================
Date of Outage: 03-010-2000
Summary: Melbourne Legacy Rotary 03 9269 3011 busy
Fault Type: Unplanned
Network: Legacy
From: 09:20
To:
Duration:
POPs Affected: Melbourne Legacy POP
ETR:
1 - 2 hours
Comments:
Due to a Telco issue with the Dial in Rotary number 03 9269 3011, some users
may get busy signal. At present there are about 8 successful calls per 10
calls made on this Rotary. This issue is currently under investigation by
ASPAC-RNOC and by the Telco.
ant
The Raven wrote in message ...
>It's fast approaching 24hours since the Ozemail network started exhibiting
>severe problems with its mail and news network. During this time not one
>status message has been posted to the ozemail.status NG, and naturally we
>can't see the status page as that's still being revised. It appears that
>Ozemail are playing "monkey no see".
>
we are coming to expect amateur and incompetent behavior foam ozemail
better hire some more PR staff, the network is falling apart.
ant
Dassa
I did some pings in from my server in the States, 80kBps connection.
Ozemail showed up well. The congestion seems to be wide. This morning
early everything was great, hopefully the traffic is dropping off.
On Thu, 5 Oct 2000 23:26:06 +1000, "The Raven" <ws...@crosswinds.net> wrote:
>Surprisingly good at this end, but it is late at night.
>
>Ping statistics for 203.108.7.76:
> Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
>Approximate round trip times in milli-seconds:
> Minimum = 105ms, Maximum = 212ms, Average = 112ms
ant
Dassa wrote in message <39de5e8c...@news.ozemail.com.au>...
>
>I did some pings in from my server in the States, 80kBps connection.
>Ozemail showed up well. The congestion seems to be wide. This morning
>early everything was great, hopefully the traffic is dropping off.
>
i am tinking that the olympics may have had somehting to do with the
congestion, our international links are finite, and there has been a lot of
tourists and international press here.
ant