Import from Fertility Friend not working

[Mette Stig-Wolff]

Hey Ovuview,

When I try to import my data from Fertility Friend, this message pops up:

Validation of imported data

Incorrect data format in FF response

How do I fix this, as I like your app better than FF's, but it is a hassle to manually put in 2+ years of data. I know I've been able to do it previously.

Regards
Mette

[OvuView Support]

Hello Mette,

I have just tried to import my sample data from FertilityFriend and
the data were imported without any problem. But because you are not
the only person who is complaining about FertilityFriend import, I
would like to ask you for cooperation. If you send us
(ovu...@sleekbit.com) your login data to FertilityFriend, I could try
to investigate a bit and find the cause of the error. Feel free to say
no, please, and let me know about your decision.

Have a nice day, Pavel
OvuView Team

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[mrs....@gmail.com]

I have the same problem. It gives this error and won't import on both tablet and Android phone...

[OvuView Support]

Hello,

we are rolling out an OvuView update (v 3.4.6) where some issues with
FertilityFriend import were addressed. Please let us know if you can
now import the data successfully.

Pavel
OvuView Team

On Sun, Feb 22, 2015 at 7:50 PM, <mrs....@gmail.com> wrote:
> I have the same problem. It gives this error and won't import on both tablet and Android phone...
>