Adobe Install Error 136

[Jannet Nevels]

FYII ran into this for the first time today. Error C136 at 72.1% - tried 'retry' three times, would not move past 72.1%. Per another user comment, I check my print spooler service - it was started. I restarted it, then chose 'retry' again...installation completed.

Feb. 2021 - Same issues everyone else was having with installing and then erroring out with error 136; thank you to everyone; stopped print spooler - set to manual - started print spooler - clicked Retry it installed and is working. Thank you everyone for the hours you've spent on this, I've been there before with other troubleshooting, it was nice to find a fix so quickly this time!

5 years later and this is still a thing. Unbelieveable!

what worked for me was Uninstalling Acrobat, then deleting the Program Files\Adobe\Acrobat DC folder. It may not let you delete a sub folder or two, just rename them to whatever you like 'useless adobe installer' perhaps

Then install Acrobat again from the hideous CC app.

Are you still facing this issue? Do you see the summary with this error 44? If yes, does it say "Installer was unable to copy a critical file/directory."? In case this is the summary, I would request you to follow the steps mentioned on this link:- Error code 43 when installing Adobe Creative Cloud update this discussion with the results.

You should not have had to uninstall anything. If you did not have the option to update to CC2017 programs when you had the CC2015 installed then that would likely be because your machine is missing something that disqualifies it for being compatible with CC2017.

If that is not the case, there was another person who was having difficulty getting CC2017 products installed and it was not a matter of their machine being insufficient. Unfortunately I do not remember nor have a link to that posting, but ifyou search the forums you might be able to find it. I would say it occured within December sometime.

One more thing. You can try installing a previous version of your particular application. If you don't have the system requirements to run Adobe CC 2017, try 2016 or even 2015 or 2014, if you have to.

Adobe has nicely provided the convenient selection of virtually any version of every Creative Cloud app via the Adobe CC app itself. Click on the right side of the button that selects your app of choice. Select a previous version from the drop down until your install doesn't fail anymore.

As soon as I did this, creative cloud installed both Photoshop and Lightroom and recognised again that I had previous versions on my PC, and updated them. This meant my preferences and set-up remained.

I have already done everything following each instruction and the error continues, I even uninstalled my Creative Cloud, I changed the installation location in preferences and nothing. The problem continues I don't know what to do help

No, he meant a file with the name "caps". If you are on macOS, the library file is a hidden file and you have to show hidden files. There are also multiple library files. If you are still having trouble, contact Adobe Customer Care with the above instructions.

for me it was in the x86 Folder. Thanks for posting this, worked instantly after I deleted the caps folder. I have my adobe stuff not installed on C but on a different drive. No problems so far. Yet I had to lose this drive for reasons. After that Photoshop would not install anywhere.

To begin with, I'm trying to reinstall all my CC apps because I accidentally removed the SSD on which they were all installed (I put it in another computer and wiped it, oops!). The first error I was getting was code 146: Unable to move the file. I figured the Creative Cloud app was trying to move the applications from my old drive, but was unable to find them. I was also unable to uninstall the applications using Add/Remove Programs since the install location could not be found, and couldn't uninstall the Creative Cloud app because it thought the CC apps were still installed.

I tried to start over by removing (well, renaming) the Adobe folders in both program files folders on my C: drive. I then reinstalled the Creative Cloud app and attempted again to reinstall CC apps. I'm now getting a different error message: Error 189 - insufficient disk space. There is plenty of space on my C: drive, I've got two 1TB M.2 SSDs installed, both with more than 500GB of free space. I've tried moving the install folder to each drive with no luck.

I viewed the error log and it indicates that Creative Cloud is trying to install the apps on my G: drive rather than my C: drive. I do not have a G: drive, and my install location in preferences is set to my C: drive.

I found out the G: drive was an external drive attached to my computer. I removed the drive, and now Creative Cloud is trying to install on my NAS, giving me error 176: Unable to install on a network drive. It is not attempting to install the apps in the correct location.

Any ideas how to get this to install?

I've looked at a few other posts. Some say to type in the install error code. Where would I find the error code on a Mac?

Also, another post said to run sudo chmod -R 755 NameOfYourPackageFile.pkg from the terminal. Tried that and the command worked fine, but the installer still fails with the same error.

This is a new install package for Mac M1 created two days ago using Adobe's Admin Console website. I also tried older install packages, they all fail with the same error on Mac OS 12.1. The older packages work fine on earlier versions of Mac OS.

Thanks for any help/suggestions.

5. Install your Adobe package.

After your package installs, you can set Creative Cloud app preferences however you want. I'm not sure if I actually needed to turn off its autostart (ie: "Launch Creative Cloud at login"), but I've had problems with installs/updates in the past when it autostarts, so wasn't taking any chances.

I just had this issue and it appears to be caused by the Adobe installation package expecting (or requiring) Rosetta 2 to be installed on the Mac, and when it isn't it fails the installation. You can initiate the installation of Rosetta 2 manually using the Terminal by entering the following command:

/usr/sbin/softwareupdate --install-rosetta

No problem! Rosetta enables a Mac with Apple silicon to use apps built for a Mac with an Intel processor. It's pretty much a piece of emulation software that runs in the background. It's normally installed automatically when an intel app is first launched on a mac with an Apple CPU, but for some reason the creative cloud installer doesn't trigger the rosetta installation automatically.

for others you can always use the "alternative download links" at the bottom of the page at -install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Hello

I purchased a new Asus Zephyrus G15 with Windows 10. Completely new, Adobe was never installed on this machine.

After downloading the Adobe Creative Cloud installer and running it, I am only getting the Error 206 saying that it is unable to reach Adobe servers. I tried everything I could find on Adobe's forums, disabled my firewall and antivirus software, checked my host file, etc.

I tried following all steps here or at least the ones I could since Adobe was never before installed here.

Tried this cleaner tool, without success.

Also downloaded this alternative installer, but I keep getting the same error.

I must say that I had this issue last year on my old laptop as well. Even after reinstalling Windows, the problem was there, but then suddenly the problem disappeared and the installer started working.

This is kind of frustrating, we expect a more pain-free experience from Adobe.

What solutions are left that I could try to fix this issue?

Thank you.

Nikola, I am sorry you continue to encounter error 206 while attempting to download and install Adobe applications. Error 206 occurs because the connection to the server was dropped or blocked. You already mentioned you encountered the same error on another computer; this indicates the problem is with the network configuration. Please check the router and modem settings to verify no updates are available, and it is using the manufacturer's recommended settings.

Thank you Jeff for the response. I have never changed any settings in my router so I assume the settings are already set to the manufacturer's recommended settings.

Is it possible to download an offline version of the Adobe CC installer (that doesn't require an internet connection)?

Okay, but Adobe CC works on my old laptop. Yes, I had issues with the installation process at first, but after it somehow solved itself, it works fine now. It also works on my cell phone.

I turned my phone into a hotspot (sharing my mobile phone's internet), connected my new laptop to this network and tried to run the installer. The same problem is still there so I now doubt that the router is causing the issue.

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